Find Stack developer Jobs

Technical Support Specialist (French speaking)
EIS —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Windows
Quick apply
Principal Software Development Engineer
CarGurus —Dublin, County Dublin
- €90,000–€108,000 a year
- Java
- AWS
- JavaScript
Senior Software Engineer
Vectra —Dublin, County Dublin
- Azure
- Engineering
- AWS
- Life insurance
Quick apply
Principal Demo Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Master's degree
- AI
- Python
- Annual leave
- Work from home
Principal Engineer, Web Platform – Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- AWS
- JavaScript
- Annual leave
- Work from home
Manager, Site Reliability Engineering - Storage Layer Service
MongoDB —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
Senior Developer Advocate
MongoDB —Dublin, County Dublin
- Full-time
- Azure
- English
- Java
Pre-Sales Solutions Engineer (Italian Speaking)
Klaviyo —Dublin, County Dublin
- €54,400–€81,600 a year
- Sales
- English
- SQL
Quick apply
Sr Pre-Sales Solution Engineer (French speaking)
Klaviyo —Dublin, County Dublin
- €80,000–€120,000 a year
- Sales
- English
- SQL
Quick apply
Full Stack Developer (Remote, Contractor)
TechBiz Global GmbH —Dublin, County Dublin
- Full-time
- Remote
- Bachelor's degree
- AI
- Communication skills
Quick apply
21h
Senior Software Developer
ABC Fitness India Pvt Ltd —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- JavaScript
- Annual leave
- Employee assistance program
Quick apply
16h
Out of Home Account Manager
Unify Brands —Dublin, County Dublin
- €32,000–€50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Leadership
Quick apply
17h
Lead Java Developer
Citi —Dublin, County Dublin
- €93,280 a year
- Full-time
- Hybrid work
- Oracle
- Java
- Master's degree
9h
Senior Software Engineer, Fleet Maintenance
Google —Dublin, County Dublin
- €122,000–€126,000 a year
- Full-time
- Doctoral degree
- Computer Science
- System design
10h
Senior Java Developer
Citi —Dublin, County Dublin
- €71,440 a year
- Full-time
- Hybrid work
- Oracle
- Java
- Master's degree
15h

More jobs to discover

Find similar jobs that you might be interested in.

Principal Software Development Engineer
CarGurus —Dublin, County Dublin
Own the full development lifecycle from refining initial concepts and architecting advanced features as robust microservices and modern web applications (Java/…
€90,000–€108,000 a year
Principal Test Engineer - Product Development
Analog Devices —Limerick, County Limerick
Bachelor’s degree (Master’s degree a plus) in Electrical Engineering or relevant technical discipline such as Electronics Engineering, with 5+ years of…

I want to receive the latest job alerts for stack developer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

stack developer jobs near

Full Stack Developer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Senior Developer jobs in Dublin, County Dublin

Wholesale Manager jobs in Dublin, County Dublin

Solutions Engineer jobs in Dublin, County Dublin

Principal Software Engineer jobs in Dublin, County Dublin

Site Reliability Engineer jobs in Cork, County Cork

Senior Java Developer jobs in Dublin, County Dublin

Java Developer jobs in Dublin, County Dublin

Full Stack Developer jobs in Mulhuddart, County Dublin

Full Time jobs in Ashbourne, County Meath

Full Time jobs in Galway, County Galway

Full Time jobs in Arklow, County Wicklow

Full Time jobs in Kilkenny, County Kilkenny

Manufacturing Engineer jobs in Limerick, County Limerick

Senior Software Engineer jobs in Cork, County Cork

Senior Software Engineer jobs in Galway, County Galway

Senior Software Engineer jobs in Letterkenny, County Donegal

Visa Sponsorship, Network Engineer jobs in Dublin, County Dublin

Engineer jobs in County Donegal

Technical Support Specialist (French speaking)

EIS -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

Jira
French
Customer service
Slack
English
Windows
Mac OS
TCP/IP
Communication skills
Help desk
VPN

Full job description

Description

The Technical Support Specialist is a high-visibility role on a vital team focused on delivering exceptional customer service to the EIS client base. Tasked with initiating proactive measures that result in decreased case volume and resolution time, the Technical Support Specialist provides feedback and support to Engineers and Developers – and then back to the client. They are the ultimate team player. The Technical Support Specialist also plays a key role in maintaining the customer relationship and acts as an escalation point for production environment issues. Acting as an incident commander when critical situations arise, the Technical Support Specialist provides steady guidance to bring problems to quick resolution.

Lastly, the Technical Support Specialist ensures correct configuration of the Support tech stack, adoption and ongoing usage. The Technical Support Specialist is focused on engaging directly with internal and external customers to understand their needs, guiding them in successful use of the support software and advocating for process and product enhancements that improve the overall customer experience and system optimization.

Key Responsibilities

Working in tandem with SupportOps leadership to identify operational gaps and predict possible downtime or contributors to SLA breach
Assisting with the design, development, rollout and maintenance of support tooling and workflows within support domain
Onboarding teams and customers to SupportOps services as well as maintaining training and knowledge sharing for support domain
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Drives other teams as needed.
Advocate on behalf of the customer and collaborate with internal teams to identify Customer experience, service, product and process improvements that enhance and support EIS’s value proposition and customer engagement.
Act as incident commander and guide on-call resources to provide timely workarounds and issue resolution

Skills, Knowledge & Expertise

3 years of Technical Help Desk, Technical Support, Application Support, Production Support or related title of SaaS or complex software application or CRM solutions.
Languages : English and French
Experience consuming and resolving work through ticketing systems.
Ability to remain calm, composed and articulate when dealing with tough customer situations.
Exceptional level of ownership, dependability, and accountability.
Possesses a hunger for knowledge - always wants to learn more and do better.
Active listener, always looking to establish a strong working relationship with the customer while working toward resolution.
Collaborates easily across teams or disciplines to solve problems.
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)

Technical Skills

Bring your experience with the admin side of the Support tech stack or related tools. We use Jira, JSM, EazyBi, Datadog and similar tools/technologies. Bonus points if you’ve started a trial and know the basics.
Experience supporting users in a mixed OS environment with strong experience with Windows and macOS management
Basic TCP/IP , OSI, VPN, RDP and other networking technologies knowledge helpful
Experience with Google Workplace, Slack, EazyBi, Nuacom and Atlassian products is a plus.

Job Benefits

Work with top talent and great colleagues who are industry and technology experts. Operate in a Scaled Agile environment, diverse, multicultural and cross-functional teams
We are a global and modern software product company building world-class Enterprise InsurtTech Product powered by leading-edge technologies (microservices, reactive, cloud, continuous delivery)
We work with the newest Apple Macbooks
We offer freedom - build from building your career path through development programs and exciting global mobility opportunities (we have a global culture)

Incentives and Benefits:

Allowances:

Homeworking Equipment
Mobile phone/internet coverage

Benefits:

Health Insurance for you and your dependents - eligible immediately upon joining EIS
Sport - Optional choice in Health insurance package
Pension on a Group Pension Scheme Basis

[All pay components are based on objective, gender-neutral criteria within EIS’s Compensation Policy.]

About EIS

EIS Group is the technology innovator for insurance.

EIS is an insurance software company that enables leading insurers to innovate and operate like a tech company: fast, simple, agile. Founded in 2008, EIS provides an open, flexible platform of core systems and digital solutions allowing insurers to accelerate and scale innovation, launch products faster, deliver new revenue channels, and create experiences the world will love. With thousands of APIs, the platform gives insurers the freedom to connect to a vast ecosystem of insurtech and emerging technologies. EIS powers premium growth for insurers in all lines of business worldwide. For more information visit EISGroup.com

After you submit your application for this job vacancy, your personal data will be processed according to the applicable data protection and privacy laws and will be stored in the HR unit of EIS. No personal data will be disclosed to third parties without your consent.

EIS does not use Artificial Intelligence tools or any Generative AI applications in the recruitment and hiring process as part of the screening, assessing or selection process.

At EIS we know that the diversity of our workforce is a strength. We consider for employment all qualified applicants without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

EIS does not accept unsolicited resumes from 3rd party agencies and has no fee obligation.

Quick apply

Refine Your Search

stack developer jobs

Technical Support Specialist (French speaking)

Principal Software Development Engineer

Senior Software Engineer

Principal Demo Engineer

Principal Engineer, Web Platform – Team Web

Manager, Site Reliability Engineering - Storage Layer Service

Senior Developer Advocate

Pre-Sales Solutions Engineer (Italian Speaking)

Sr Pre-Sales Solution Engineer (French speaking)

Full Stack Developer (Remote, Contractor)

Senior Software Developer

Out of Home Account Manager

Lead Java Developer

Senior Software Engineer, Fleet Maintenance

Senior Java Developer

More jobs to discover

I want to receive the latest job alerts for stack developer

Related Searches

Explore jobs in more locations

Description

Key Responsibilities

Skills, Knowledge & Expertise

Job Benefits

About EIS

Jobseeker tools

Employer Tools

Browse

Stay Connected