Manager, Ireland's Ancient East
Level 3
Temporary, Specified Purpose Contract, full-time (approximate duration 6-12 months)
- The specific purpose of the contract is to cover sick leave
Job Purpose
Manage a team that leads the sustainable growth of the Ireland’s Ancient East region by devising and implementing destination development plans that harness opportunities to deliver improved levels of footfall, yield and business mix, informed by insight and best practice. Working with key businesses in the region to improve their commercial sustainability and success as drivers for the tourism economy across the region.
Job Description
Primary Objectives/Key Responsibilities
Destination Development
Identify key strategic development priorities for Ireland’s Ancient East and develop actionable plans and deliverables at destination level to drive economic growth
Input into the development and implementation of plans that adhere to the VICE model of sustainable tourism planning
Complete needs analysis and implement activity to develop the destination and drive visitor appeal according to relevant market segments
Support visitor experiences to seek innovative approaches to leverage opportunities, adapting to changing market conditions
Work closely across the matrix organisation within Fáilte Ireland to ensure consistency of approach to maximise effectiveness in the implementation of plans & activities
Actively seek market knowledge from internal and external sources to inform plans
Support Head of Division in the delivery of team KPIs.
Industry and Stakeholder Engagement
Manage relationships with key stakeholders such as local authorities, public agencies, and tourism industry partners to collectively deliver agreed plans and objectives
Develop and harness industry and destination networks to actively collaborate to gain buy-in and commitment on project priorities and areas of focus
Identify themes and experiences and work with stakeholders and businesses (both individually and through clusters/networks) to develop & enhance their tourism offering
Key Account Management
Manage a team of key account managers with responsibility for working with tourism businesses to drive their commercial sustainability and success across the region
Design and implement enterprise solutions to drive the commercial success of tourism businesses within the region
Maintains a comprehensive knowledge of emerging trends in the Irish tourism market
Brings a strong commercial focus to key business decisions and uses strong commercial insights to inform tourism businesses’ performance within the region
Leading Others
Demonstrates high levels of emotional intelligence and self-awareness and promotes a positive team culture
Manage a team who are responsible for multiple projects and deadlines, and navigate an effective path to deliver agreed KPIs
Demonstrate impact of team and report performance against agreed KPIs
Successfully manage a range of different projects and work activities at the same time
Delegate work and tasks appropriately, ensuring oversight and structured follow up, empowering team to make decisions within their own role
Proactively identify areas for improvement and develops practical suggestions for their implementation
Carry out all other duties as required and participate as a full member of the Ireland’s Ancient East Team by supporting different work projects, as required, from time to time.
This role requires travel, with attendance at a number of national and regional locations / sites on an annual basis. The flexibility to travel domestically, and on occasion internationally is an element of this role
This role will require working unsocial hours including bank holidays.
Person Specification
Essential Criteria
Experience in managing a high performing team
Be an excellent communicator, with well-developed interpersonal skills
Have the ability to influence at all levels within an organisation
Have a drive to embed and maintain high standards and best practice
In order to be eligible to apply for this role you must have / demonstrate in your application form the following:
Have a minimum of five years’ in a role with relevant experience
Demonstrate experience of managing relationships with multiple stakeholders, often with different objectives and motivations, to deliver results for all.
Demonstrable experience in leading a team that delivered large scale projects with multiple stakeholders demonstrating innovation and best practice and strong project management expertise
Own means of Transport / Full Driving Licence
Microsoft Office proficiency
Experience in managing budgets
Qualifications/Mandatory Training
A professional qualification (min level 6 under the QQI framework) in a related discipline
Desirable Criteria
Proven track record in destination development/tourism experience development projects
Experience working with both public and private stakeholders and an understanding of their operating models
Experience in people management/managing a team
Masterplan development
Interpretive planning and design
A Project Management qualification
Key Competencies
Inspire and Engage
Strategic Thinking
Managing Relationships
Commercial Awareness
Office Location and Blended Working:
We do not ask for addresses as part of the application process, however it is the responsibility of the candidate to acknowledge the base location of the role. The successful candidate must regularly work from and attend the base office location of the role.
Please note: Remote working from outside the State is not permitted other than in exceptional circumstances. As this role is within the Irish public service, the post-holder must carry out a minimum of 80% of their working time within the State (Republic of Ireland). Candidates who reside in Northern Ireland must be able to meet this requirement.
Selection Process:
Shortlisting will be based on applications and the selection process may involve two competency based interviews. A panel of successful candidates may be formed following the selection process.
Interview Attendance Requirement:
Candidates must be available to attend an in-person interview at the location and date specified by Fáilte Ireland. Please note that the location of the interview may vary from the base location of the role.
Fáilte Ireland is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce. We encourage you to reach out to us directly at [email protected] should you require assistance or reasonable accommodation during the recruitment process.
