Find Program evaluation Jobs in Dublin, D

Service Delivery Manager
Microsoft —Dublin, County Dublin
- €91,000–€136,400 a year
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
7d
Intermediate Process Engineer - Life Sciences
Jacobs —Dublin, County Dublin
- Hybrid work
- Communication skills
3d
GCP Compliance Manager - Global Clinical Operations
Novartis —Dublin, County Dublin
- €75,880–€140,920 a year
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- Research
1d
Lead Data Engineer – AI & Foundation Models
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- SQL
2d
Event Marketing Manager
Datadog —Dublin, County Dublin
- Weekend availability
- Salesforce
- English
- Analysis skills
Quick apply
4d
Senior Java Developer
Citi —Dublin, County Dublin
- €71,440 a year
- Full-time
- Hybrid work
- Oracle
- Java
- Master's degree
2d
Senior MEP Quantity Surveyor
AECOM —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Work from home
6d
Clinical Nurse Specialist ;Endocrinology
Beacon Hospital —Dublin, County Dublin
- Full-time
- English
- Clinic
- Leadership
Quick apply
3d
Telecoms Professional - WAN Program Delivery
ESB —Leopardstown, County Dublin
- €49,000–€56,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- No degree
1d
Process Engineer - Life Sciences
Jacobs —Dublin, County Dublin
- Hybrid work
- Communication skills
3d
Community Fundraiser – Leinster South
Irish Cancer Society —Dublin, County Dublin
- €48,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Recruiting
- Annual leave
- Bereavement leave
Quick apply
4d
Planner - Airfield
Turner & Townsend —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Construction
- Annual leave
Quick apply
4d
Data Science PhD Internship
Optum —Dublin, County Dublin
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
4d
Senior Auditor
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
4d
Lead/Senior Process Engineer - Life Sciences
Jacobs —Dublin, County Dublin
- Hybrid work
- Conflict management
3d
Sr. Data Scientist (Hybrid, IRE)
CrowdStrike —Dublin, County Dublin
- Full-time
- Computer Science
- Research
- Bachelor's degree
3d
Senior Contract Manager - Assets Consulting
Arup —Dublin, County Dublin
- Engineering
- Profit sharing
- Employee assistance program
2d
Principal Information Security Engineer - Blockchain Technology
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
3d
EMEA Account Sourcing Manager
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
EMEA Account Sourcing Manager
JLL —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d

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Service Delivery Manager

Microsoft -
Dublin, County Dublin

Apply Now

Job details

Full-time
€91,000–€136,400 a year
7 days ago

Qualifications

Master's degree
Bachelor's degree
Continuous improvement
Contracts
AI
Business
Communication skills

Full job description

Overview

This is an opportunity to step into a high-impact role at the center of service delivery, governance, and operational resilience for MIPSL (Microsoft Ireland Payment Services Limited), a newly created and regulated payment services provider based in Dublin, Ireland. The Service Delivery Manager will help shape how critical outsourced services are governed and improved, working across business, compliance, procurement, legal, and supplier partners to ensure performance, risk management, and regulatory alignment. It is a role for someone who enjoys building structure, driving continuous improvement, and adopting AI-enabled capabilities to improve efficiency, control, and service outcomes in a fast-evolving environment.

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The Service Delivery Manager leads oversight of outsourced service delivery for MIPSL, ensuring providers perform in line with contractual obligations, KPIs, SLAs, regulatory requirements, and internal governance standards. The role provides clear visibility into service performance, drives structured vendor reviews, and prepares decision-ready updates that highlight performance trends, risks, dependencies, and recommended actions.

The role owns identification, escalation, and follow-through for service delivery risks, incidents, provider failures, and contractual concerns. It works across vendors, process owners, and governance stakeholders to ensure issues are investigated, documented, tracked to resolution, and escalated appropriately, including to the Outsourcing Committee when governance attention or decision-making is required.

The Service Delivery Manager supports the full outsourcing lifecycle, including provider evaluation, due diligence, criticality assessment, onboarding, contract change activity, and ongoing sub-outsourcing oversight. The role partners closely with procurement, legal, compliance, and business stakeholders to ensure outsourced arrangements are governed effectively and contractual provisions meet regulatory and operational requirements.

In addition, the role strengthens operational resilience and governance discipline by supporting continuity, exit, and contingency planning, maintaining high-quality outsourcing records, and enabling timely audit and regulatory support. The Service Delivery Manager also helps improve control effectiveness and service outcomes through disciplined documentation, process improvement, and adoption of scalable ways of working, including AI-enabled capabilities where appropriate.

Qualifications

Required Qualifications

Master's/Bachelor's Degree in Business, or related field AND operations, program management, process management or related experience
- OR equivalent experience.
Understanding of outsourcing governance and outsourced service delivery in a regulated environment.
Experience in vendor and/or service provider management covering performance, sourcing, due diligence, and risk assessment, alongside incident management, escalation handling, operational resilience, and risk-based issue resolution.

Preferred Qualifications

Experience preparing governance updates, risk summaries, decision papers, audit evidence, or regulatory support materials.
Practical experience with incident management, remediation tracking, control updates, or service improvement actions.
Experience managing records and documentation related to outsourcing, contracts, suppliers, risk, or governance.
Working knowledge of contracts, SLAs, KPIs, purchase orders, invoicing, and related service governance processes.
Ability to manage cross-functional stakeholders, navigate ambiguity, and drive clarity and alignment.
Process design, operating model, and continuous improvement skills, including practical adoption of AI-enabled capabilities.
Demonstrated judgment, communication, prioritization, and documentation skills.

Process Management IC4 - The typical base pay range for this role across Ireland is € 91,000.00 - € 136,400.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

program evaluation jobs in dublin, d

Service Delivery Manager

Intermediate Process Engineer - Life Sciences

GCP Compliance Manager - Global Clinical Operations

Lead Data Engineer – AI & Foundation Models

Event Marketing Manager

Senior Java Developer

Senior MEP Quantity Surveyor

Clinical Nurse Specialist ;Endocrinology

Telecoms Professional - WAN Program Delivery

Process Engineer - Life Sciences

Community Fundraiser – Leinster South

Planner - Airfield

Data Science PhD Internship

Senior Auditor

Lead/Senior Process Engineer - Life Sciences

Sr. Data Scientist (Hybrid, IRE)

Senior Contract Manager - Assets Consulting

Principal Information Security Engineer - Blockchain Technology

EMEA Account Sourcing Manager

EMEA Account Sourcing Manager

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