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Interaction Evaluator Quality Analyst, German Speaker - Trust & Safety

TikTok -
Dublin, County Dublin

Apply Now

Job details

2 days ago

Qualifications

Microsoft Office
Analysis skills
Bachelor's degree
Continuous improvement
Quality control
Communication skills
German

Full job description

Global Operations

Interaction Evaluator Quality Analyst, German Speaker - Trust & Safety

Location
:

Dublin

Employment Type
:

Regular

Job Code
:

A112723B

Responsibilities

About the team
The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and interaction feature, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide.

Responsibilities:

Develop and implement quality control processes to ensure adherence to established guidelines and standards.
Monitor the quality of content review for complex and high-quality content and ensure credible quality result output.
Identify opportunities for process improvement that will enhance the review of complex content.
Provide feedback to team members about quality performance outcomes, analysis, and interpretation of data.
Develop and implement training for team members to enhance the quality of their work output.
Work closely with cross-functional teams to establish quality improvement goals, targets, and priorities.
Create and execute projects aimed at enhancing the priority and quality of content review.
Communicate outlined expectations and provide regular progress updates to stakeholders and senior management.
Participate in other ad-hoc projects as assigned by the team lead.

Qualifications

Minimum Qualifications:

Bachelor's degree and 2+ years of relevant work experience
High Proficiency in oral and written German to support the German market.
Excellent content analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Experience working with content review tools and processes.
Proficient in Microsoft Office Suite and other relevant software.

Preferred Qualifications:

Experience in developing and implementing training programs.
Ability to work in a fast-paced and constantly evolving environment.
Proven experience in quality control and continuous improvement in high-quality and complex content review.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Apply Now

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