We are seeking a motivated and detail-oriented Apprentice Claims Handler to join our Claims team. This role is designed for individuals looking to start their career in insurance and gain hands-on experience in claims handling. The successful candidate will assist in processing claims, providing excellent customer service, and learning the fundamentals of claims management.
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Claims Processing: Assist in the intake, review, and processing of insurance claims.
- Customer Service: Provide support to claimants, answering queries and guiding them through the claims process.
- Documentation: Ensure all claim documentation is complete, accurate, and filed appropriately.
- Investigation: Support the investigation of claims to determine validity and coverage.
- Communication: Liaise with clients, insurers, and other stakeholders to facilitate claim resolution.
- Learning & Development: Participate in training sessions and workshops to develop knowledge and skills in claims handling.
- Compliance: Adhere to company policies, procedures, and regulatory requirements.
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Excellent communications skills and a good telephone manner.
- Strong customer service ethos.
- The ability to work as part of a team.
- The ability to take responsibility for your own workload.
- Good planning and organisational skills
- Strong IT skills (proficiency in Excel a bonus)
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
