Job title : Cash Customer Service – Account Manager
Business Unit : ITO
Contract type : Permanent
Location : Sandyford, Dublin
Why work with us?
We are the bank for a changing world and we aim to build positive change together:
- We are a team of colleagues who are enthusiastic about what we do and the impact our work has on our clients. We work in a highly collaborative, open-minded environment that embraces innovation and creativity
- We offer competitive remuneration and a comprehensive benefits package, including a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, health and fitness subsidy, work-from-home subsidy, above statutory days of annual leave and numerous other benefits.
- We are strongly committed to wellbeing and work-life balance, including a 50% hybrid work model (where the role allows), paid family leave, fertility and menopause support — available to support all life stage needs.
- Equality, diversity and inclusion are at the core of our culture, and we actively promote equal opportunities through creating or being part of initiatives and programmes:
- Aspire Female Leadership Programme, provides development and exposure to high-potential women in the bank, through targeted workshops, executive coaching and formal mentoring
- Proud members of 100 Women in Finance and among the first signatories of Ireland’s Women in Finance charter
- Joined the #JamaisSansElles (Never Without Her) Charter, committing its executive committee to only join public or media events with panels of three or more speakers, if at least one of those speakers is a woman
- Development and mobility are actively encouraged. BNP Paribas’ culture is built on purposeful talent development and recognition programmes that foster engagement, inclusive leadership and continuous growth. A few of our programmes include:
- Leaders for Tomorrow, a programme that fast-tracks high-potential talent through training, development and cross-functional projects, preparing them for future leadership positions
- Local and Global Mentoring initiatives, that pair employees with senior leaders, providing staff with platforms to gain advice on career growth topics
- Ambassador Awards employee recognition scheme provides rewards to those who have embodied the Bank’s core values
- Local Experts (Champions) Programme, identifying internal subject-matter experts from specific business areas, who excel at their craft
- We are a global company operating in over 60 countries with over 180,000 employees from over 150 nationalities. In Ireland we have approximately 550 employees across Dublin and Galway, working in Corporate Institutional Banking (CIB) and BNP Paribas Securities Services (2S) and Greenval
Equality and Diversity
BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We welcome applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.
Our Employee Resource Groups (ERGs) play a key role in promoting diversity and inclusion through initiatives, events and advocacy programmes that foster a sense of belonging for all colleagues. In BNP Paribas Ireland, we have dedicated networks for parents and caregivers, LGBTQA+, staff from diverse cultural and religious backgrounds, alongside forums to discuss CSR and gender related topics.
Sustainable Finance
BNP Paribas continues to demonstrate the Bank’s steadfast commitment to supporting its clients in their growth ambitions by expanding market reach across assets, delivering excellence in bond markets, and showing the way in sustainable financing.
Role
Mission:
- Act as a point of contact for a select group of BNPP clients
- Deliver and ensure high quality of service, support and client satisfaction.
- Play a key role in understanding the client’s business and become an advisor to evolve the clients Cash Management setup
Objectives:
- To provide the best client satisfaction possible
- Maintain the high-level standards of excellence expected of BNPP Cash Management Servicing
To ensure a customer-experience driven daily servicing:
- Offer a positive experience to the client
- Understand client requirements to simplify requests in coordination with all business partners and internal teams
Manage the client’s pain points:
- Ensure coordination of all stakeholders to solve any Cash Management related projects Provide end-to-end support of electronic channel solutions in close collaboration with the local & transversal team:
- Host high-quality training sessions (via MS Teams or face-to-face) to clients on the usage of the bank’s proprietary online banking platform to ensure autonomy of users and reduce the number of day-to-day queries thereafter
- Provide expert and informed guidance to clients on testing of payment files from a formatting, payment scheme and regulatory perspective, troubleshooting and resolving any failures
- Continually evolve knowledge of the E-Banking tool in line with product enhancements and regulatory change
Support Cash Management Sales:
- Participate in meetings with prospective clients alongside Front Office teams and Head of Cash Management to present the bank’s proprietary online banking platform and act as point of reference/expertise on all matters relating to the bank’s e-channels product suite
- Raise product development or improvement suggestions, as well as sharing feedback from clients on the bank’s CM product offering
- Create and continuously update a client product and services map of current services, technical setup and key internal and external stakeholders
Qualifications & Experience required for this role
- Excellent analytical and problem-solving skills
- Excellent communication skills both verbal and written
- Ability to communicate in English (fluently) and any other language is a plus
- Be customer experience driven
- Excellent organizational skills and time management skills
- Ability to take initiative
- Ability to work as a team and share information with colleagues
- Be proactive and continuously improve your knowledge of Cash Management products
About BNP Paribas
At BNP Paribas, we center our values on what drives the company forward. Our driving forces are:
- Agility: we want to behave more simply to embrace useful innovation and digital transformation
- Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them
- Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics
- Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered
Our strengths are based on four key areas:
- Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint
- Expertise: We build upon our recognized and expanding knowledge of our teams
- Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers
- Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect
Management excellence
BNP Paribas continues to foster top-class people management practices within our strong people focused culture. BNP Paribas managers follow the Group’s Management Charter, which emphasises a positive, empowering team culture, encouraging open communication and supporting development and wellbeing.
Compliance Culture
We believe in promoting clear rules to foster a strong culture of compliance and ethics. We would expect any incoming member of staff to respect all financial security related legislation, including anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring. BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.
Should you require any reasonable accommodation for the interview process, please let us know.
By submitting your application, you acknowledge that, should your application progress, BNP Paribas may carry out pre-employment background verification and screening checks. These may include, but are not limited to, verification of identity, employment history, qualifications, professional certifications, references, together with sanctions screening or other screening required by law, regulation or the Bank’s policies and procedures.
