Find Senior compliance executive / compliance manager Jobs in Dublin 12, D

Temporary Higher Executive Officer - Contact Centre Manager
Coimisiún na Meán —Dublin, County Dublin
- €60,029 a year
- Microsoft Office
- Leadership
- Communication skills
4d
Senior Program Manager / Program Director
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
5d
Control Manager VP - Commercial Card (Payments)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
13d
Manager EMEA North, Infrastructure Energy Team
Amazon Energy Eoraip Limited —Dublin, County Dublin
- Full-time
- English
- Master's degree
- AWS
Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- AI
Senior Success Architect- Health and life Sciences Industry
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Communication skills
Data Transformation Director - Data & AI - Technology Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Research
- AWS
General Manager - Ireland (Including Statutory Directorship)
Brenntag UK Limited —Dublin, County Dublin
- Full-time
- Sales
- Analysis skills
- Manufacturing
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Temporary Higher Executive Officer - Contact Centre Manager
Coimisiún na Meán —Dublin, County Dublin
This role is required to lead and oversee the organisation's operational service delivery function, including governance of the outsourced contact centre…
€60,029 a year
4d
Senior Program Manager / Program Director
U.S. Bank National Association —DUBLIN 18, County Dublin
Ability to lead indirectly across cross-functional teams and influence senior stakeholders beyond formal reporting lines.
€117,980–€138,800 a year
5d

I want to receive the latest job alerts for senior compliance executive / compliance manager in dublin 12, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior compliance executive / compliance manager jobs near dublin 12, d

General Manager jobs in Dublin, County Dublin

Life Science Consultant jobs in Dublin, County Dublin

Manager jobs in Donegal, County Donegal

Category Manager jobs in Dublin, County Dublin

Farm Manager jobs in County Cork

General Manager jobs in Blarney, County Cork

Facilities Manager jobs in Cork, County Cork

General Manager jobs in Moyles, County Monaghan

General Manager jobs in County Dublin

Talent Manager jobs in Dublin, County Dublin

Operations Manager jobs in County Galway

Director Of Nursing jobs in County Galway

Senior Project Accountant jobs in County Dublin

Technical Program Manager jobs in Dublin, County Dublin

Ireland It Project Manager jobs in Dublin, County Dublin

Commercial Manager jobs in Port Laoise, County Laois

Quality Manager jobs in Galway, County Galway

Program Manager jobs in Dublin, County Dublin

Commercial Manager jobs in County Limerick

Bar Manager jobs in County Donegal

Temporary Higher Executive Officer - Contact Centre Manager

Coimisiún na Meán
Dublin, County Dublin

Apply Now

Job details

Temporary
€60,029 a year
4 days ago

Qualifications

Process improvement
Microsoft Office
Quality assurance
Leadership
Communication skills

Full job description

Role Purpose

Cpl are seeking a Temporary Higher Executive Officer - Contact Centre Manager for our client Coimisiún na Meán. The successful candidate will be employed by Cpl on a 12 month temporary assignment working in Coimisiún na Meán. This role is required to lead and oversee the organisation's operational service delivery function, including governance of the outsourced contact centre provider, management of service performance, regulatory compliance, operational risk management, and customer service quality. The role is responsible for monitoring SLAs and KPIs, managing escalations and incidents, supporting supplier and contract management activities, leading service continuity planning, and driving continuous improvement initiatives. The increasing complexity and volume of operational governance, stakeholder management, reporting requirements, and service performance oversight necessitate dedicated leadership and management capacity.

About the Team

The Communications and User Support team at Coimisiún na Meán plays a vital role in shaping and maintaining the organisation's reputation and relationships with key stakeholders, internally and externally. We are responsible for developing and implementing communications approaches that promote awareness and understanding of Coimisiún na Meán's remit and activities. This includes engaging with the media, and elected representatives, managing our online presence, and overseeing events, as well as internal communications. Through our work, we aim to foster a positive and informed public discourse on media development and regulation in Ireland and beyond, and provide clarity on our organisations role, responsibilities and activities.

Key Responsibilities

Contact Centre Governance

Lead the operational relationship with the outsourced contact centre provider.
Chair operational governance meetings.
Monitor SLA and KPI performance.
Ensure contractual obligations are achieved.
Drive continuous improvement initiatives.
Prepare governance reports for senior leadership.

Operational Oversight

Manage operational escalations and incidents.
Monitor service demand, capacity and performance trends.
Lead service continuity and resilience planning.
Manage operational risks and mitigation activities.
Ensure timely resolution of customer service issues.

Regulatory Accuracy

Ensure customer interactions remain within regulatory requirements.
Review and approve operational scripts and guidance materials.
Support audit and compliance activities.
Escalate complex regulatory matters where required.

Process Ownership

Develop and maintain Standard Operating Procedures (SOPs).
Establish escalation processes and governance controls.
Develop contact handling frameworks.
Define and monitor service standards.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Essential Skills, Experience and Expertise

Applicants should demonstrate substantial experience in one or more of the following:

Contact centre management.
Operational service delivery management.
Outsourced provider governance.
Supplier and contract management.
Service performance monitoring and reporting.
Quality assurance and continuous improvement.
Incident, escalation and risk management.
Customer operations within a regulated environment.

Essential Skills and Qualifications

Proven leadership and people management experience.
Strong operational management capability.
Experience managing SLAs, KPIs and service performance frameworks.
Excellent analytical, reporting and decision-making skills.
Experience preparing governance reports and executive briefings.
Strong stakeholder engagement and communication skills.
Excellent organisational and planning abilities.
Strong Microsoft Office and reporting tool proficiency.

Desirable skills

Experience within a regulator, public body or regulated industry.
Contact Centre Management Experience
CRM platform governance and operational oversight.
Service design and process improvement experience.
Business continuity and resilience planning experience.
Quality assurance framework development.
Project or programme management experience.

Desirable Qualifications

Project or programme management qualification.
Professional certification in operational management, service management, governance, or related disciplines.

Additional Beneficial Attributes

Strong supplier relationship management capability.
Experience leading teams through change and transformation.
Excellent stakeholder influencing skills.
Commitment to delivering high-quality customer and stakeholder experiences.
Strong risk management and problem-solving skills.

Apply Now

Refine Your Search

senior compliance executive / compliance manager jobs in dublin 12, d

Temporary Higher Executive Officer - Contact Centre Manager

Senior Program Manager / Program Director

Control Manager VP - Commercial Card (Payments)

Manager EMEA North, Infrastructure Energy Team

Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)

Senior Success Architect- Health and life Sciences Industry

Data Transformation Director - Data & AI - Technology Consulting - Advisory

General Manager - Ireland (Including Statutory Directorship)

Other jobs to consider

I want to receive the latest job alerts for senior compliance executive / compliance manager in dublin 12, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected