Find Creative production Jobs in County Dublin

Senior Manager, Service Reliability and Customer Operations
InterSystems —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- No degree
4d
Lead Software Engineer - AI Tooling
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- System design
- Java
- AWS
Senior Cloud Engineer (Voice Network)
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
Senior Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- System design
- Java
Lead Software Engineer (Backend, AWS)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- System design
- Java
- AWS
Lead Software Engineer- Backend
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- DevOps
- System design
AI & Data - Forward Deployed AI Engineer, Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- System design
- Master's degree
- Gym membership
10d
Senior Software Engineer, Database - Demonware - Dublin, IRL
Activision —Dublin, County Dublin
- Analysis skills
- No degree
- Agile
Head Chef
Dean Group (Ireland) —Dublin, County Dublin
- Full-time
- Management
- Customer service
- Cooking
- Annual leave
- Gym membership
Quick apply
FS Risk Consulting - Actuarial - Life - Senior Manager - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- No degree
- Gym membership
System Development Engineer II, Enterprise Productivity MailBoxCore Team
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- DevOps
- Java
Tax Senior Manager
Saffery —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Profit sharing
- Annual leave
Lead Software Engineer - Python
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- System design
- AWS
- Agile
Senior Cloud Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
Senior Electrical Engineer
IPS-Integrated Project Services —DUBLIN 12, County Dublin
- Full-time
- AutoCAD
- Engineering
- Bachelor's degree
Senior Software Engineer
InterSystems —Dublin, County Dublin
- Mentoring
- Linux
- AI
Quick apply
4d
Lead Cloud Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
FS Technology Consulting - AI and Data - AI Architecture & Engineering Lead- Senior Manager - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Doctoral degree
- Master's degree
- Gym membership
10d
Senior Public Affairs and External Communications Manager – 12 month contract (Maternity Cover)
IRISH DISTILLERS LTD —Dublin, County Dublin
- Full-time
- Hybrid work
- Marketing
- Social media management
- Research
- Annual leave
Quick apply
8d
Automation Engineering Leader
Embecta —Dún Laoghaire, County Dublin
- Full-time
- Engineering
- Bachelor's degree
- Manufacturing
Quick apply
14d

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Senior Manager, Service Reliability and Customer Operations

InterSystems -
Dublin, County Dublin

Apply Now

Job details

4 days ago

Qualifications

Computer Science
Bachelor's degree
AI
Leadership
Communication skills

Full job description

Senior Manager, Service Reliability & Customer Operations

InterSystems is seeking a Senior Manager, Service Reliability & Customer Operations to lead the global teams responsible for operating, securing, and continuously improving our Managed Services platform.

This role combines technical leadership, operational management, customer engagement, and people leadership, with accountability for service reliability, security and compliance, operational excellence, and customer experience.

What You'll Do

Lead globally distributed teams across Operations & Reliability, Security & Compliance, and Customer Experience.
Drive improvements in service availability, observability, capacity management, backup and recovery, disaster recovery, and operational tooling.
Ensure operational readiness for new platform capabilities and services.
Oversee identity, access controls, vulnerability management, compliance automation, audit readiness, and security operations.
Improve customer-facing operations, including reporting, notifications, lifecycle workflows, provisioning visibility, and dashboards.
Lead major incidents and customer-impacting events, including Severity 1 incidents and emergency production actions.
Represent Managed Services during customer escalations, audits, assurance activities, and executive engagements.
Balance reliability, customer outcomes, operational risk, and cost efficiency.
Lead, coach, hire, and develop a high-performing global organization.

What We're Looking For

10+ years of experience in cloud operations, managed services, service delivery, SRE, security operations, or related disciplines.
3+ years of people leadership experience managing technical teams.
Experience leading globally distributed operational organizations.
Strong understanding of cloud infrastructure, managed services operations, reliability, observability, security, and compliance.
Proven experience leading major incidents and managing customer-facing escalations.
Experience working in regulated or compliance-driven environments.
Strong leadership, communication, and stakeholder management skills.
Ability to balance customer needs, technical priorities, operational risk, and business objectives.
Experience managing teams across multiple technical disciplines is strongly preferred.
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems' approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.

Apply Now

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