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Administrative and Executive Support – 4 Month FTC
Ibec —DUBLIN 2, County Dublin
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- Microsoft Powerpoint
- Microsoft Excel
- Customer service
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3h

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Administrative and Executive Support – 4 Month FTC
Ibec —DUBLIN 2, County Dublin
Previous experience in a busy environment where initiative, flexibility, customer service and organisation skills were demonstrated.
Quick apply
3h

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Administrative and Executive Support – 4 Month FTC

Ibec -
DUBLIN 2, County Dublin

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Job details

Fixed term
3 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Research
Leaving certificate
IT
Microsoft Dynamics Navision

Full job description

JOB DETAILS

The administrative support person works to a high standard providing a range of administrative services to support the efficient and effective operation of the business.

The exact mix of tasks required for any one individual will vary depending on their assigned area’s business needs. Typically, tasks will include those related to member communications; scheduling; database/data management; purchase orders and record keeping.

Assignment to an area of work may be subject to change in line with business needs.

This position is for a fixed term 4-month period

The closing date for applications will be 2pm on 28th August.

ABOUT THE ROLE

The mix of tasks and the associated volumes will depend on the assigned area – the following list is illustrative of the nature of the work and is not exhaustive:

Managing incoming and outgoing email; post; call queries
Dealing with general queries from members and forward calls, as appropriate
Log caller and call details as appropriate
Respond to requests for documentation and web based information
Deal with internal information requests
Issue communications/segments to members as required
Support for the Key Account Management meeting arrangements and documentation
Website maintenance and provide passwords to access websites
Support publications production; quality proofing and coordination for the production
Ensuring all databases are accurate and up to date and support CRM changes.
Formatting documents, word and PowerPoint
Preparation of documents, reports and submissions
Diary management; travel arrangements
Support promotional campaigns
Co-ordinates meeting arrangements; minutes and agendas
Events administration and co-ordination including management of bookings and promotions
Manage invoices and purchases orders.
Provide cover for reception on an as needs basis

ABOUT YOU

Qualifications

Post leaving certificate qualification

Knowledge base

Understanding of delivering service excellence to member companies and Ibec staff
Knowledge of information communication and web technology for service delivery
Knowledge of Ibec and its services to members

Work Experience

Previous experience in a busy environment where initiative, flexibility, customer service and organisation skills were demonstrated

Competencies

Strong customer service skills
Good telephone manner
Good communicator – ability to ask relevant questions and present information succinctly and to-the-point
Planning and organisation skills and capacity to deliver to deadlines
Strong IT skills and capacity to see new opportunities to use technology
Capacity to work with a number of IT systems, including databases, Navision, Newsweaver, Word, PowerPoint and Excel
Knowledge of basic research methods
Attention to detail

Personal characteristics

Reliable - consistency of performance and dependability
Responsive - willingness and readiness to provide service
Courteous and friendly
Listening/understanding
Punctual and organised
Team player
Demonstrates a flexible approach to work

Why us?

Ibec Core Competencies

Bias towards action

Collaborative – work together as ‘one Ibec’.
Dynamic – approach initiatives with careful planning, energy, drive, and resilience.
Decisive – make clear, well-informed decisions.

Member and Customer Focus

Agile and Adaptive – embrace change and be adaptive to members’ needs and in ambitious situations.
Creative and Innovative – not afraid of dynamic thinking in finding solutions.
Curious and Critical Thinking – open minded and proactive in gathering data in developing opinions.

Drive and Personal Leadership

Ambitious – driven and can take responsible risks.
Accountable – committed to highest standards and takes ownership of actions.
Continuous Improvement – proactive on personal and professional development

Ibec is an equal opportunity and inclusive employer is committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation please email [email protected]

About us

Working in Ibec

Join Ibec and further your career.

Working in Ibec means you are part of an overall effort to deliver on a vision for Ireland to be a balanced, growing and prosperous society. We look to the workplace of the future with the changing needs of our members as well as our workforce to create a dynamic and exciting working environment.
We hire people from many backgrounds who are highly knowledgeable, engaging, professional and, most importantly, passionate about business.

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Administrative and Executive Support – 4 Month FTC

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