Vice President, Billing & Collections - Hybrid - Dublin
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
ICON is seeking a transformational and strategically minded Vice President, Billing & Cash Collections to lead and evolve our global billing and collections function. This executive will have end-to-end accountability for billing, invoicing, collections, and cash application, ensuring world-class performance across the revenue cycle while optimizing cash flow, controls, and customer experience. This role operates as a key member of the Finance leadership team. The Vice President will partner closely with senior stakeholders across finance, operations, and commercial teams to drive large-scale transformation initiatives, standardize global processes, and leverage automation and advanced technologies—including AI—to enhance efficiency and scalability.
Key Responsibilities
Provide executive leadership and oversight of ICON’s global billing, invoicing, collections, and cash application processes
Define and execute a strategic roadmap to modernize and optimize the end-to-end order-to-cash cycle within a complex, global environment
Drive enterprise-wide transformation initiatives focused on process standardization, automation, digital enablement, and cost optimization
Partner closely with the SVP, Finance Shared Services and Finance SLT to align billing and collections strategy with broader financial, working capital, and operational objectives
Establish and monitor KPIs to improve operational performance, including billing accuracy, cycle times, cash conversion, and reduction of DSO
Lead global collections strategy to enhance cash flow, proactively manage risk, and strengthen customer account performance
Oversee invoice delivery to ensure accuracy, compliance, and alignment with contractual obligations across diverse markets
Champion the adoption of advanced technologies (including AI and automation tools) to streamline processes and drive scalable efficiencies
Build strong relationships with key customers, financial institutions, and external stakeholders to resolve issues and enhance service delivery
Ensure compliance with all regulatory requirements, audit standards, and internal controls across billing and collections operations
Serve as a trusted advisor to executive leadership, providing insights, analytics, and recommendations to improve financial outcomes
Lead organizational design and capability development of a large, global team, fostering a culture of accountability, innovation, and continuous improvement
Your Profile
Bachelor’s degree in Finance, Accounting, or related field
15+ years of progressive experience in billing, collections, or order-to-cash, including executive leadership experience
Proven track record leading large-scale billing and collections functions in a complex, global organization
Demonstrated success driving process improvement through standardization, automation, and AI-enabled transformation at scale
Strong technical acumen, including experience with billing and collections systems and digital optimization initiatives
Deep expertise in order-to-cash processes, working capital improvement, and cash flow management
Experience leading large, global teams within a matrixed environment
Exceptional stakeholder management skills, with a consultative approach and ability to influence senior executives
Strong analytical and problem-solving capabilities, with the ability to operate strategically and execute effectively in dynamic environments
Knowledge of financial controls, regulatory requirements, and audit standards related to billing and collections
Able to work from the Dublin office 3 days a week
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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
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Competitive base salary and performance related incentives
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Health and wellbeing programmes including medical, dental, and vision coverage where applicable
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Retirement and pension plans
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Life assurance and disability coverage
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Employee assistance programmes and wellbeing resources
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Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
