Find Escalation specialist Jobs in Dublin, D

Senior Specialist, Investor Services Operations
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- No degree
5d
Technical Services Engineer - Partners
MongoDB —Dublin, County Dublin
- Azure
- Java
- AWS
Bid Manager
Sisk —Dublin, County Dublin
- Full-time
- Civil Engineering
- Communication skills
Senior Regional Environmental Manager – EMEA, AWS Environmental
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Communication skills
Senior Analyst, Regulatory Reporting (English & French Fluency)
GoFundMe —Dublin, County Dublin
- €65,000–€97,000 a year
- Microsoft Excel
- Writing skills
- English
Quick apply
Senior Specialist, Fund/Client Accounting
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Accounting
- Business
- Leadership
- Annual leave
Senior Network Development Engineer, GCNA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- C++
- Bachelor's degree
Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Senior Technical Operations Engineer, Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
Platform Owner - Public Cloud
Primark —Dublin, County Dublin
- Azure
- Leadership
Network Development Manager, Network Fabric Engineering, Access Networks
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer science
- Management
- Computer Science
Executive Director - Pensions Actuary
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Business
- Gym membership
Manager Engineering Operations
Digital Realty —Dublin, County Dublin
- Full-time
- Team management
- In-person
- Communication skills
3d
Platform Manager Integrations
Primark —Dublin, County Dublin
- Product management
- Leadership
- Communication skills
Senior SCADA Engineer
EMR Integrated Solutions —Dunboyne, County Meath
- €62,368–€65,486 a year
- Full-time
- Hybrid work
- Engineering
- Windows
- SQL
Quick apply
Process Systems Engineer
Uniphar Wholesale Limited —Rathcoole, County Dublin
- Full-time
- Engineering
- Bachelor's degree
Quick apply
Senior Specialist, Fund/Client Accounting (Mutual Funds)
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Accounting
- Business
- Leadership
- Annual leave
Senior MEP Quantity Surveyor:Aviation
AECOM —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Contracts
- Work from home
Controls Design Engineer (EPMS), CDE
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management

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Senior Specialist, Investor Services Operations

The Bank of New York Mellon Corporation -
Dublin, County Dublin

Apply Now

Job details

Full-time
5 days ago

Full job description

We’re seeking a future team member for the role of Senior Specialist to join our Transfer Agency team. This role is in Dublin, Ireland.

BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The Client Operations team provide both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process. Servicing a limited number of clients,

In this role, you’ll make an impact in the following ways:

Identify and manage risks as identified in the reconciliation process on behalf of our clients
Respond to all client queries within the required client SLA.
Respond and assist on all queries and escalations from processing teams (Dealing, Cash Settlements, Distributions, etc.).
Manage risks through engagement with internal teams within Transfer Agency to resolve queries
Engagement with the Fund Accountant, Custodian and other service providers to the fund
Primary escalation point on client/internal escalations and projects and error resolution
Manage fund launches and represent the department during the on-boarding of new Clients
Manage/mitigate risk within Transfer Agency team such as operational and regulatory risks
Organise your team to ensure sufficient cross training is in place and adequate cover in order to meet client expectations
Assist in the completion of staff appraisal and year-end performance reviews
Managing SLA’s within Transfer Agency and escalating any potential late deliverables to the management team and / or client

To be successful in this role, we’re seeking the following:

Third level qualification is preferred or the equivalent combination of education and experience
5+ years of work experience in Transfer Agency is required
Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations and client service is required.

BNY, our culture speaks for itself. Here’s a few of our awards:

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Apply Now

Refine Your Search

escalation specialist jobs in dublin, d

Senior Specialist, Investor Services Operations

Technical Services Engineer - Partners

Bid Manager

Senior Regional Environmental Manager – EMEA, AWS Environmental

Senior Analyst, Regulatory Reporting (English & French Fluency)

Senior Specialist, Fund/Client Accounting

Senior Network Development Engineer, GCNA

Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing

Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing

Senior Technical Operations Engineer, Manufacturing Operations

Platform Owner - Public Cloud

Network Development Manager, Network Fabric Engineering, Access Networks

Executive Director - Pensions Actuary

Manager Engineering Operations

Platform Manager Integrations

Senior SCADA Engineer

Process Systems Engineer

Senior Specialist, Fund/Client Accounting (Mutual Funds)

Senior MEP Quantity Surveyor:Aviation

Controls Design Engineer (EPMS), CDE

I want to receive the latest job alerts for escalation specialist in dublin, d

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