Find Escalation specialist Jobs in Dublin, D

Technical Services Engineer - Partners
MongoDB —Dublin, County Dublin
- Azure
- Java
- AWS
Bid Manager
Sisk —Dublin, County Dublin
- Full-time
- Civil Engineering
- Communication skills
Senior Analyst, Regulatory Reporting (English & French Fluency)
GoFundMe —Dublin, County Dublin
- €65,000–€97,000 a year
- Microsoft Excel
- Writing skills
- English
Quick apply
Senior Specialist, Fund/Client Accounting
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Accounting
- Business
- Leadership
- Annual leave
Executive Director - Pensions Actuary
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Business
- Gym membership
Manager Engineering Operations
Digital Realty —Dublin, County Dublin
- Full-time
- Team management
- In-person
- Communication skills
3d
Senior SCADA Engineer
EMR Integrated Solutions —Dunboyne, County Meath
- €62,368–€65,486 a year
- Full-time
- Hybrid work
- Engineering
- Windows
- SQL
Quick apply
Process Systems Engineer
Uniphar Wholesale Limited —Rathcoole, County Dublin
- Full-time
- Engineering
- Bachelor's degree
Quick apply
Senior Specialist, Fund/Client Accounting (Mutual Funds)
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Accounting
- Business
- Leadership
- Annual leave
Senior MEP Quantity Surveyor:Aviation
AECOM —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Contracts
- Work from home
Senior Engineer, Applied AI
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Master's degree
Senior Infrastructure Quantity Surveyor:Aviation
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Contracts
- Work from home
Clinical Nurse Specialist - Urology
Blackrock Health Hermitage Clinic —Lucan, County Dublin
- Full-time
- Clinic
- No degree
- Leadership
- Free parking
- Employee assistance program
Quick apply
Support Lead
Grouper —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Leadership
Quick apply
German Customer Support Specialist
HubSpot —Dublin, County Dublin
- €32,000–€44,000 a year
- Full-time
- Remote
- English
Quick apply
Technical Services Engineer
MongoDB —Dublin, County Dublin
- Weekend availability
- Azure
- DevOps
- Java

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Technical Services Engineer - Partners

MongoDB -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Azure
Go
Node.js
Kubernetes
C#
NoSQL
Git
Google Cloud Platform
MongoDB
Java
AWS
C++
C
SSL
JavaScript
LDAP
DNS
Ruby
Linux
TCP/IP
Communication skills
Python
Active Directory

Full job description

The worldwide data management software market is massive, forecasted to grow from approximately $82 billion in 2023 to approximately $137 billion in 2027. At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We are looking for a Technical Services Engineer to join our team in Dublin for a dedicated Tuesday through Saturday shift.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

About the Team

MongoDB Technical Services Engineers (TSEs) use their exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve complex MongoDB problems. TSEs are experts in the entire MongoDB ecosystem, including the database server, drivers, and services like Atlas and Cloud Manager. Our engineers combine MongoDB expertise with passion, initiative, and teamwork to achieve exceptional results.

Cool Things You'll Do

Work alongside our largest customers and partners to solve complex issues involving architecture, performance, recovery, and security
Serve as an expert resource on standard methodologies for running MongoDB at scale
Act as an advocate for customer and partner needs by collaborating with product management and development teams
Contribute to internal projects, such as the software development of support tools for performance, benchmarking, and diagnostics
Mentor and ramp up new team members while building knowledge of new product lines within the MongoDB ecosystem
Work with top ISV partners to ensure excellence for joint customers

What You Need

Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting
A strong understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS
Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL)
Basic coding or scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go
Experience analyzing and troubleshooting issues holistically, from the application tier through the database down to storage
Excellent communication skills and the ability to think on your feet while remaining calm under pressure
A genuine desire to help people and a passion for rapidly learning new technical skills

Bonus Points

Experience using or managing MongoDB
Experience using cloud services stacks such as AWS, Azure, or GCP
Strong understanding of authentication systems such as LDAP, Kerberos, or Active Directory
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
Familiarity with distributed version control systems, particularly Git
Understanding of the GenAI landscape and technology companies in this space

Success Measures

In 3 months: You will have gained a deep understanding of MongoDB and its partner ecosystem and completed New Hire Training
In 6 months: You will be comfortable working frontline with customers and partners and will complete the MongoDB Certified DBA Associate exam
In 12 months: You will be a technical specialist within MongoDB, helping peer engineers with advanced diagnostics and handling technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 2273490297

Apply Now

Refine Your Search

escalation specialist jobs in dublin, d

Technical Services Engineer - Partners

Bid Manager

Senior Analyst, Regulatory Reporting (English & French Fluency)

Senior Specialist, Fund/Client Accounting

Executive Director - Pensions Actuary

Manager Engineering Operations

Senior SCADA Engineer

Process Systems Engineer

Senior Specialist, Fund/Client Accounting (Mutual Funds)

Senior MEP Quantity Surveyor:Aviation

Senior Engineer, Applied AI

Senior Infrastructure Quantity Surveyor:Aviation

Clinical Nurse Specialist - Urology

Support Lead

German Customer Support Specialist

Technical Services Engineer

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