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Technical Support Engineer
Gong.io —Dublin, County Dublin
- Sales
- Salesforce
- Communication skills
Quick apply
Senior Engineering Manager - Developer Experience Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- Annual leave
- Work from home
Pre-Sales Solutions Engineer (Italian Speaking)
Klaviyo —Dublin, County Dublin
- €54,400–€81,600 a year
- Sales
- English
- SQL
Quick apply
Software Development Manager, ICON
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Team management
- Mentoring
Cloud Security Engineer - WAF Specialist
Datavant Ireland —Galway, County Galway
- Remote
- Communication skills
- SDLC
Quick apply
Application Security Engineer
Forcepoint UK Limited —Cork, County Cork
- Full-time
- Computer Science
- Windows
- Java
Quick apply
10d
UKI Business Consulting - Capital Projects (TD) - Marine Energy - Assistant Manager / Manager / SM
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Project management
- Gym membership
Director, Web Platform & Technology
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- AWS
- Agile
8d
Senior Software Engineer - SAP Commerce Cloud
Henry Schein Ireland —Dublin, County Dublin
- Full-time
- Computer Science
- Sales
- Bachelor's degree
10d
Real Estate Development Mgr Data Center Supply Solutions (EMEA)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- English
- AWS
- Analysis skills
Associate Business Developer , Data Center Supply Solutions EMEA
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Marketing
- Engineering
4d
AI & Data - Applied AI Delivery Architect - Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Master's degree
- AWS
- Gym membership
Senior Success Architect- Health and life Sciences Industry
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Communication skills
Lead Dev Ops Engineer: PGIM Ireland
Prudential —Letterkenny, County Donegal
- Full-time
- Azure
- DevOps
- Java
- Annual leave
1d
Lead Dev Ops Engineer: PGIM Ireland
PGIM —Letterkenny, County Donegal
- Full-time
- Azure
- DevOps
- Java
- Annual leave
2d
Customer Success Architect, Sales Cloud/ Platform - Additional European Languages
Salesforce —Dublin, County Dublin
- Full-time
- Spanish
- Sales
- Salesforce
Product Manager Authoring
Learnosity —Dublin, County Dublin
- Full-time
- Hybrid work
- Product management
- Communication skills
- Employee assistance program
- Sick pay
Quick apply
11d
Product Manager Build
Learnosity —Dublin, County Dublin
- Full-time
- Hybrid work
- Product management
- AI
- Communication skills
- Employee assistance program
Quick apply
11d

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Technical Support Engineer

Gong.io -
Dublin, County Dublin

Quick apply

Job details

Qualifications

Telephony
Sales
Salesforce
OOP
SaaS
Communication skills

Full job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

As a Technical Support Engineer, you'll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers. Support Engineers are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term.

NOTE: This position is a hybrid-based role (office 3 days a week and remote)

RESPONSIBILITIES

Provide an exceptional support experience via email, web and/or phone for our customers using Gong product(s) and achieve core KPIs.
Master Gong product(s) and provide integration expertise for 3rd party solutions, including: telephony systems, web conferencing, Salesforce, and API usage.
Build internal relationships and collaborate closely with Engineering to triage potential bugs, build test cases, identify workarounds and keep stakeholders informed every step of the way.
This is a small team! Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.
Create innovative resources to equip and educate customers and peers (documentation, training, processes, tools).

QUALIFICATIONS

Technical Support Engineer with 2-4 years relevant experience, interested in going above and beyond for customers to create #ravingfans
Excellent communication skills (verbal and written), and ability to translate complex technical concepts for non-technical audiences
Previous B2B SaaS or enterprise software experience
Self-starter with a strong sense of ownership who thrives in a fast-paced, high-growth startup environment
Creative, resourceful, detail-oriented and well organized
Proven track record of demonstrated ability to deep dive and find solutions
College graduate with a technical degree or equivalent hands-on experience
Technical experience with Dialer/Telephony/Web Conferencing platforms such as Outreach, Dialpad, Zoom, GoToMeeting, 8x8, Five9
Technical experience in one or more of the following is preferred: Salesforce Sales Cloud (1-2 years), API developer support, object oriented programming languages or other scripting languages.

Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-SM3

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Refine Your Search

engineer/web developer jobs

Technical Support Engineer

Senior Engineering Manager - Developer Experience Platform

Pre-Sales Solutions Engineer (Italian Speaking)

Software Development Manager, ICON

Cloud Security Engineer - WAF Specialist

Application Security Engineer

UKI Business Consulting - Capital Projects (TD) - Marine Energy - Assistant Manager / Manager / SM

Director, Web Platform & Technology

Senior Software Engineer - SAP Commerce Cloud

Real Estate Development Mgr Data Center Supply Solutions (EMEA)

Associate Business Developer , Data Center Supply Solutions EMEA

AI & Data - Applied AI Delivery Architect - Senior Manager

Senior Success Architect- Health and life Sciences Industry

Lead Dev Ops Engineer: PGIM Ireland

Lead Dev Ops Engineer: PGIM Ireland

Customer Success Architect, Sales Cloud/ Platform - Additional European Languages

Product Manager Authoring

Product Manager Build

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