Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn't just the Best Place to Play — it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role Overview:
Sony Interactive Entertainment (SIE) is seeking a ServiceNow Platform Developer with strong UI/UX experience to elevate the end-to-end user experience across our ServiceNow-based portals and workspaces. In this role, you will design and deliver intuitive, accessible, and scalable digital experiences that empower employees across the SIE ecosystem.
This is a high-impact position at the intersection of design and engineering, where you'll help shape modern, user-focused experiences on the ServiceNow platform. You'll work with tools like UI Builder to customize and extend out-of-the-box capabilities, while also creating new workspaces and portals from the ground up.
What You'll Be Doing:
User Experience Strategy & Design
- Lead UX design strategy, ensuring alignment with SIE experience principles, brand guidelines, and accessibility standards on the ServiceNow platform.
- Translate business requirements and user needs into user journeys, information architecture, wireframes, prototypes, and user experiences.
- Conduct usability assessments, user feedback reviews, and journey analysis to identify friction points and drive continuous experience improvement.
- Define and maintain reusable UX patterns and standards across ServiceNow HR and employee-facing experiences.
ServiceNow UI Development & Implementation
- Design and build responsive, user-friendly interfaces using ServiceNow UI Builder, Service Portal, Employee Center, and/or other approaches.
- Develop and customize UI components, widgets, layouts, and themes using HTML, CSS, Glide Api JavaScript, and ServiceNow APIs.
- Optimize UI performance, accessibility (WCAG 2.1+), and cross-browser/device compatibility.
- Manage and maintain the user interface layer of ServiceNow applications.
Platform Delivery & Engineering Collaboration
- Partner closely with ServiceNow developers, architects, and product owners to ensure UI designs integrate seamlessly with workflows, data models, and platform capabilities.
- Participate in Agile ceremonies, backlog refinement, and sprint planning to ensure UX work is properly scoped and delivered.
- Support ServiceNow upgrades and platform changes, proactively identifying and mitigating UI/UX impacts.
- Troubleshoot UI defects and usability issues, delivering scalable and supportable solutions.
What We're Looking For:
- 3–5+ years of experience in UI/UX design and front-end development, with 2–3+ years of hands-on ServiceNow UI experience.
- Demonstrated experience with ServiceNow UI Builder, Service Portal, and/or Employee Center frameworks.
- Strong proficiency in HTML, CSS, JavaScript, and responsive design principles.
- Solid understanding of user-centric design methodologies, usability testing, and accessibility standards (WCAG).
- Ability to balance design quality with platform constraints, timelines, and delivery priorities.
- Experience delivering enterprise-scale portals or digital experiences, ideally in HR, recruiting, or employee-facing domains.
Preferred Qualifications
- Familiarity with UI design and visualization tools (e.g., Figma, Miro).
Ability to balance design quality with platform constraints, timelines, and delivery priorities.
- Experience with Agile development methodologies and tools (e.g., Jira, Confluence).
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
