Grade V Emergency Department (ED) , Mercy Injury Unit Gurranbraher ( MIUG ), Acute Medical Assessment Unit (AMAU) and Pre-Assessment Clinic (PAC)
Purpose of the Post
A key role of Grade V ED/MUIG/AMAU/PAC is to ensure that the administrative function of the Emergency Department, M-UCC, AMAU and Pre-Assessment Unit are managed in an effective and efficient manner while maintaining high standards of clerical practice within the areas. The post holder is expected to achieve and maintain targets as directed by the Healthcare Records Manager, Director of Operations and/or Deputy CEO/CEO
Principal Duties and Responsibilities
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Responsibility for the Roster for ED/MUIG/AMAU/PACS clerical staff
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Collating and submitting all payroll for ED/MUIG/AMAU/PACS clerical staff to wages
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Responsibility to ensure that all employee records are updated and correct including Annual leave, sick leave, parental leave, maternity leave etc
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Responsibility for ensuring the ED medical huddle has a representative from the clerical team daily and any changes to be completed on iPMS in a timely manner
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Responsibility for ensuring that new clerical staff are fully trained in all areas. Developing a training plan and completing/ signing off on work orientation.
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Completing Back to work interviews after sick leave and any disciplinary meetings for all staff
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Complete Performance achievement reviews with all staff
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Complete 3/6/9/12 month probation reviews with new clerical staff
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This role may include covering shifts in ED/AMAU/MUIG & PAC and the ability to complete all CO3 duties such as registering/discharging patients, tracking patient records, answering phone queries etc.
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Responsibility to ensure processes are followed by staff
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Management of all staff under the remit of the role and ensure they always work in a professional manner whereby there is a culture of putting the patient first.
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Promoting a positive culture and excellent staff relationship including good employee relations practice at the hospital
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iPMS Super-user trainer & iPMS Merges
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iPMS Training, refresher training and deliver feedback to staff as and when required
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Overall responsibility for all ED /MUIG Kardex files and arranging collections/deliveries from Iron Mountain/Medical Records
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Dealing with ED/MUCC/AMAU/PACS billing issues and taking payment where required
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Following up on invoicing queries with accounts department and arranging weekly money collections
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Liaising with patient accounts office to follow up on admissions/private health insurance forms/credit notes/refunds where necessary
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Ensuring all supplies for ED/MUCC/AMAU/PACS are ordered in a timely fashion
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Arranging regular maintenance checks for printers and other office equipment
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Hygiene audit committee team leader & Complete monthly Internal hygiene audit of ED/MUCC/AMAU/PACS
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Full registration/discharge process for patients and ensuring this is done in a timely and accurate fashion
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Regular attendance to committee meetings
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Assist with on-going department reviews, time and motion studies and cost benefit analysis as required
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Support service change and reconfiguration through participation on identified projects
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Review work practices and engage in quality improvement plans in line with organizational key performance indicators
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Completion of HSE/Hospital/ED/MUCC/AMAU/PACS reports as requested for hospital management
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Locate patient records as requested e.g. FOI requests
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Support a continuous improvement environment
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Liaise with colleagues across all departments in the hospital as required
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Manage all mandatory training programs and ensure all staff under the remit of the role are fully compliant.
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.Any other duties as assigned by your line manager
Eligibility Criteria
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Strong leadership skills and minimum 3 years' experience in managing a team
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Formal secretarial qualification essential
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Ability to work under pressure and to adapt accordingly
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Ability to work in a fast paced environment
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Proven ability on problem solving
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Ability to build strong relationships with colleagues
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Excellent organisational and planning skills
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Ability to assess and improve processes
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IPMS Experience essential
Full Job Spec is available on request
Closing Date: 1pm on Monday 29th June 2026
MUH reserves the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled.
