Find senior technical support engineer Jobs in county cork

Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Associate Director, Sterility Assurance Lead
BioMarin —Cork, County Cork
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
Principal DSP Design Engineer
Microchip Technology —Cork, County Cork
- Full-time
- Engineering
- System design
- Bachelor's degree
Senior Staff Embedded Software Engineer – AI Accelerator
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
11d
Associate Director - Mechanical
EDC Engineering Design Consultants LTD. —Cork, County Cork
- Overtime
- Hybrid work
- Master's degree
- Team management
- Leadership
- Annual leave
- Work from home
Quick apply
9d
FPGA Emulation Engineer - Senior Staff - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Computer Science
- Engineering
- Employee stock purchase plan
Control & Protection Engineer
NeoDyne —Cork, County Cork
- Overtime
- Microsoft Excel
- Customer service
- Engineering
Quick apply
Senior Software Developer
Poppulo —Cork, County Cork
- Full-time
- Hybrid work
- Java
- AWS
Quick apply
Project Manager REF: 2617c
Fingleton White —Cork, County Cork
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Associate - Marine & Coastal
Ayesa —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Business development
- Project management
- Annual leave
- Employee assistance program
Quick apply
Associate Electrical Engineer
EDC Engineering Design Consultants LTD. —Cork, County Cork
- Overtime
- Hybrid work
- Engineering
- Microsoft Office
- Master's degree
- Annual leave
- Work from home
Quick apply
9d

More jobs to discover

Find similar jobs that you might be interested in.

Associate Director, Sterility Assurance Lead
BioMarin —Cork, County Cork
Regulatory Compliance & Influence: Implement regulatory expectations, maintain compliance with EU GMP Annex 1, 21 CFR, USP, EP, JP, and ICH guidelines, and stay…

I want to receive the latest job alerts for senior technical support engineer in county cork

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support engineer jobs near county cork

Senior Software Engineer jobs in Cork, County Cork

Project Manager jobs in Cork, County Cork

Fpga Engineer jobs in Cork, County Cork

Entry Level Engineer jobs in Cork, County Cork

Electrical Engineer jobs in Cork, County Cork

Engineer jobs in County Galway

Data Engineer jobs in Cork, County Cork

Associate Director jobs in County Louth

Managing Director Hospitality jobs in Dublin, County Dublin

Customer Success Associate jobs in Dublin, County Dublin

Associate Director jobs in County Dublin

Associate Director jobs in Dublin, County Dublin

Personal Assistant To Director jobs in Dublin, County Dublin

Senior Software Engineer jobs in Waterford, County Waterford

Senior Medical Scientist jobs in Dublin, County Dublin

Lift Engineer jobs in Dublin, County Dublin

Internship, Civil Engineer jobs in Dublin, County Dublin

Engineering Manager jobs in County Dublin

Project Manager jobs in County Kilkenny

Project Manager jobs in Swords, County Dublin

Level 2 Engineer

Ekco -
Cork, County Cork

Quick apply

Job details

Qualifications

Microsoft Windows Server
Customer service
Windows
Sonicwall
Firewall
DHCP
IT support
DNS
IT
TCP/IP
Communication skills
Intune
Time management
VPN

Full job description

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

️ In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.

The Role

As a Level 2 Service Desk Engineer, you will provide advanced technical support to end users across multiple client environments. You will handle escalations from Level 1 engineers, troubleshoot more complex issues, and work closely with Level 3 engineers and senior staff for problem resolution. This role requires strong communication and time management skills, a good technical expertise, and the ability to balance multiple priorities in a fast-paced MSP environment. Opportunities: Strong professional growth development opportunities to avail off for career growth. Continuous learning and participation in training program pathways and certification are available. Exposure to large variety of dynamic IT infrastructures, new technologies and services.

Key Responsibilities

Provide 2nd-line support for escalated incidents, priority incidents and service requests.
Diagnose and resolve hardware, software, security and network issues that cannot be resolved at Level 1.
Support both Windows desktop and server environments, Microsoft 365, our internal service offerings and customer business applications.
Perform user and system administration (AD, 365 Exchange, M365, Intune, backups, security tools).
Document solutions, update knowledgebase articles, and provide feedback to improve Level 1 efficiency.
Provide support for internal network, internet services and firewall gateways (VPNs, IPVSec, DHCP, DNS, VLANs).
Assist with patching, monitoring alerts, and basic firewall/switch configuration as required.
Backup troubleshooting (Veeam, Datto)
Escalate unresolved issues to Level 3 or vendor support, ensuring proper documentation.
Identify and implement process improvements, enhance service delivery offerings
Maintain effective time management and ticket handling practices and procedures
Maintain strong customer service focus when dealing directly with end users.

Requirements

2–4 years’ experience in an IT support technician role, preferably in an MSP or internal IT team.
Strong knowledge of Windows 10/11, Windows Server, Windows Server administrative tools, and Microsoft 365.
Experience with remote monitoring and management (RMM) tools.
Experience with firewall support and administration (DELL SonicWALL preferable)
Experience in backup software and configuration
Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
Strong written and verbal communication skills. Excellent customer service skills.
Excellent teamwork skills and user initiative

• Innovative thinking skills and logical problem solving • Customer service focused

Relevant certifications (CompTIA+ Network+/Security+, Microsoft Associate Fundamentals, ITIL Foundation) desirable.

Quick apply

Refine Your Search

senior technical support engineer jobs in county cork

Level 2 Engineer

Associate Director, Sterility Assurance Lead

Principal DSP Design Engineer

Senior Staff Embedded Software Engineer – AI Accelerator

Associate Director - Mechanical

FPGA Emulation Engineer - Senior Staff - Cork, Ireland

Control & Protection Engineer

Senior Software Developer

Project Manager REF: 2617c

Associate - Marine & Coastal

Associate Electrical Engineer

More jobs to discover

I want to receive the latest job alerts for senior technical support engineer in county cork

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected