Find ecommerce customer support Jobs in dublin, d

Customer Success Manager
GreyScout —DUBLIN 1, County Dublin
- Communication skills
- Annual leave
Senior Security Engineering Manager
Intercom —Dublin, County Dublin
- Hybrid work
- SDLC
- Work from home
Indirect Tax Compliance Acctg Supervisor
eBay Inc. —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Senior Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Principal Engineer, Web Platform – Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- AWS
- JavaScript
- Annual leave
- Work from home
Senior Engineering Manager - Developer Experience Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- Annual leave
- Work from home
Account Manager - German Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Senior Sales Manager, Continental Europe
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Leadership
- Communication skills
- Annual leave
- Work from home
11d
Manager European CBT Markets - FTC
eBay Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Spanish
- Sales
- English
9d
Principal Engineer - Go-To-Market
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Computer Science
- Sales
- System design
- Work from home
Senior Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Indirect Tax Manager – EMEA VAT
eBay Inc. —Dublin, County Dublin
- Full-time
- English
- Research
- Analysis skills
Principal Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Indirect Tax Manager
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- ERP systems
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
11d
Senior ML Science Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home

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Customer Success Manager
GreyScout —DUBLIN 1, County Dublin
Educational resources and generous allowance to support development. Comfortable managing accounts in the $20k–$50k ACV range.
Full Stack Cybercrime Operator
eBay Inc. —Dublin, County Dublin
Bachelor’s degree in Computer Science, Engineering, Security, or a related technical field, or equivalent practical experience.

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Customer Success Manager

GreyScout
DUBLIN 1, County Dublin

Apply Now

Job details

Benefits

Annual leave

Qualifications

E-commerce
SaaS
Account management
Communication skills

Full job description

About GreyScout

GreyScout provides an intuitive Online Brand Protection SaaS platform to enable brands and intellectual property owners to detect, verify and enforce against infringing content online. As a company, we are laser-focused on our mission to democratize intellectual property protection.

Headquartered in Dublin Ireland, we’re an innovative, fast-growing technology company with all the opportunity for impact and career growth that comes with the territory. We believe in hiring great people and we prioritize our core values of problem-solving, learning, innovation, appreciation and team mentality in the people we hire.

Role Overview

We’re looking for a Customer Success Manager to join our growing CS team and work hand-in-hand with Operations and Sales leadership.

Your mission: raise the bar for customer success excellence, owning the journey from onboarding through renewal, uncovering expansion opportunities across accounts, and helping refine the playbooks that will power our next wave of growth.

As GreyScout scales, you’ll have ample room to step into more senior responsibilities.

Key Responsibilities

Customer Onboarding & Activation – guide new customers through implementation, slash time-to-value and set clear success metrics.
Feature Adoption & Engagement – drive continuous product education, promote new features and maximize platform usage against KPIs.
Customer Health Monitoring & Success Planning – maintain health scores, build joint success plans and co-lead executive QBRs to keep outcomes on track.
Support Renewal & Expansion with Account Manager – support renewal forecasts, contract extensions, and uncover upsell / cross-sell opportunities to boost net-revenue retention.
Voice of the Customer Advocacy – capture feedback, surface insights to Product, Engineering and Data-Ops and influence the roadmap.
Process Optimisation & Playbook Scaling – streamline CS workflows, automate touchpoints and scale best practices alongside Ops and Sales leaders.
Support Customer Stories & Case Study Creation – partner with Marketing to secure testimonials, develop case studies and showcase measurable customer wins.

Qualifications

3+ years of B2B SaaS Customer Success or Account Management experience (startup or high-growth environment preferred)
Proven record of hitting retention goals and negotiating annual renewals
Comfortable managing accounts in the $20k–$50k ACV range
Strong communicator who can lead executive QBRs and translate data into clear actions
Hands-on with CS tooling—HubSpot, PandaDoc, Zendesk (or similar)
Analytical, resourceful, and excited to build processes in a fast-moving team

Nice-to-Haves

Experience working in eCommerce
Legal or IP-protection background

Core Benefits and Perks

Employee Share Options (ESOP) — share in the upside that you help us create.
Competitive salary.
30 days annual leave.
Pension benefit (specific to region)
Educational resources and generous allowance to support development.
Inclusive policies – maternity, paternity & parental leave.
Top-class equipment and choice of hardware.

Apply Now

Refine Your Search

ecommerce customer support jobs in dublin, d

Customer Success Manager

Senior Security Engineering Manager

Indirect Tax Compliance Acctg Supervisor

Account Manager - French Speaking

Senior Product Engineer

Principal Engineer, Web Platform – Team Web

Senior Engineering Manager - Developer Experience Platform

Account Manager - German Speaking

Senior Sales Manager, Continental Europe

Manager European CBT Markets - FTC

Principal Engineer - Go-To-Market

Senior Forward Deployed Engineer

Indirect Tax Manager – EMEA VAT

Principal Engineer

Indirect Tax Manager

Senior ML Science Manager

Other jobs to consider

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