Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Technical Program Manager
Overview
Be part of the Operations & Technology Fraud Products team developing new capabilities for MasterCard's Decision Management Platform, which serves as the core for multiple business solutions to combat fraud and validate cardholder identity. Our patented Java-based platform processes billions of transactions per month in tens of milliseconds using a multi-tiered, message-oriented approach for high performance and availability.
Plan and manage medium to large sized Fraud projects of moderate to high complexity while ensuring project results contribute positive business value and meet agreed on scope, cost, schedule and quality objectives.
Manage the SAFe Agile process to ensure the seamless delivery of software to market.
Are you interested in helping to build solutions that help recognize and prevent payment fraud?
Have you ever worked on a highly scalable Decision Management platform?
Do you consider yourself to be capable of bridging the gap between technology and business?
Role
Oversee various projects of a moderate complexity nature or has project accountability only at the departmental or divisional level.
Responsible for planning, developing, and executing projects to meet business needs.
Understand the systems scope and project objectives, as well as the role and function of each team member, in order to effectively lead the project team and ensure that business needs are met.
Ensure timely and accurate communication with project staff and key stakeholders throughout the life cycle of the project.
Regularly communicate to management regarding the status of specific project deliverables.
Identifies key barriers to a projects or departments success and actively manages all mitigation activities.
Prioritize and provide input into cross application/system enhancements, new products, processes, standards or plans in support of the business.
Effectively deal with and develop solutions to moderately difficult problems.
Provide technical support to Business Owners during implementation of new products/services.
Determine development impacts to current processing and work with analysts and engineers to ensure accuracy of enhancements.
Document and coordinate audit controls and PCI requirements.
All About You
Ability to operate with independence and autonomy.
A high level of initiative and accountability.
Experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (Scrum, SAFe, etc.)
Experience working on cross-program initiatives
Enjoys diving deep to understand of the platforms capabilities and underlying technologies.
Proven track record of data driven decision-making and applying continuous improvement methodologies across teams.
Can debate the delivery strategy with business teams, architects, engineers, and designers.
Can communicate to executives, peers, and staff with impact, eloquence, and authenticity.
Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization.
BS in engineering, computer science or related discipline.
Technical program delivery experience including time developing and testing software.
Strong project management skills, including the ability to prioritize work and meet deadlines
Strong planning, organizational and leadership skills
Strong verbal and written communication skills
Strong interpersonal skills, including the ability to make effective presentations and communicate technical concepts to non-technical clients
Strong meeting facilitation and negotiation skills.
Strong business judgment, analytical/problem solving and planning skills.
Ability to direct the work of others.
Ability to work in a team environment.
Knowledge of MasterCard and the payments industry preferred.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
