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Dublin, Ireland (Hybrid: 3 days p/week in-office)
Full-time permanent contract
About the Team and Role
As an Inbound Growth Specialist (iGS), you are the first human touchpoint for a high volume of inbound demo requests and free Klaviyo accounts. You provide fast, high‑quality first interactions with Klaviyo's smallest accounts to create a seamless experience from first touch through purchase.
This team sits within the Marketing organization as part of the Growth motion and partners closely with Sales, Business Development, Product, and Customer Success. The primary goal of this role is to acquire as many high‑quality new logos as possible while maintaining an exceptional customer experience.
You will:
- Field inbound demand (demos, trials, free accounts, and product inquiries) via phone, email, and other channels.
- Run consultative, decision‑driven demos focused on one‑call closes whenever possible for smaller opportunities.
- Do targeted business discovery to understand goals, urgency, and fit.
- Qualify in or out efficiently, so you know where to double‑down and where to quickly move on.
- Own and work a high‑velocity pipeline, using strong prioritization and time management to maximize new logo acquisition.
This role is a proven stepping stone into Account Executive and other closing roles in sales, while also opening doors into other go-to-market paths such as customer success, partnerships, marketing, enablement, or operations.
Your Impact
- Drive new logo acquisition as a primary objective, maximising the number of high-quality new customers while maintaining an exceptional customer experience
- Contribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metrics
- Navigate a high volume of incoming product and sales related inquiries via phone and email
- Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo's platform to drive customer value
- Conduct consultative qualification of prospects, and provide demonstrations of the platform
- Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions
- Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints
- Demonstrate substantive knowledge of e-commerce, SMS, and email marketing
- Perform other related duties as assigned
Who You Are
- Fluent English + Italian + Spanish language skills (written and spoken), essential
- 6 months+ business development experience within a SaaS environment, deal-closing experience a bonus
- Comfortable operating in a fast paced, high volume environment where you're managing multiple conversations and priorities simultaneously
- A natural communicator who genuinely enjoys talking to customers, understanding their needs and helping them make confident decisions
- Consultative in your approach, you ask the right questions, listen well and can quickly identify where there is a fit and where there isn't.
- Motivated by targets and energised by hitting and exceeding them
- A self starter who takes initiative, brings energy to the team and is always looking to learn and improve.
- Proficient with Google Suite and Salesforce or similar a bonus
#LI-Hybrid #LI-JW1
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
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