Find senior reporting analyst Jobs in dublin, d

Customer Service Strategist
Balsam Brands —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
AML Compliance Analyst - 12 Month FTC
Mediolanum International Funds Limited —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Finance & Strategy
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AI
Dispute Resolution Analyst
Interactive Brokers —Dublin, County Dublin
- Hybrid work
- Microsoft Office
- Finance
- Bachelor's degree
- Employee assistance program
- Life insurance
Quick apply
Senior Full-Stack Software Engineer (VP)
Citi —Dublin, County Dublin
- €93,280–€139,920 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- AWS
Director of Investor Relations
ICON Plc —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Credit Risk Manager, EU
Monzo —Dublin, County Dublin
- €108,000–€132,000 a year
- Hybrid work
- SQL
- Analysis skills
- Project management
- Annual leave
Principal Commercial Analyst
CarTrawler —Dublin, County Dublin
- Hybrid work
- Presentation skills
- Business
- Communication skills
- Annual leave
- Employee assistance program
11d
Technical Product Owner
Endava —Dublin, County Dublin
- Full-time
- Hybrid work
- AI
- Communication skills
- Banking
- Employee assistance program
- Referral programme
1d
Manager, Financial Business Partnering
ICON Plc —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Office
- Annual leave
- Employee assistance program
UKI Technology Consulting - SAP Data Management Lead - Manager/ Senior Manager - Dublin/ Cork
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Project management
- Gym membership
- Referral programme
Business Intelligence Graduate
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- SQL
Quick apply
2d
Product Owner - Mortgages
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Agile
- Banking
11d
Senior Data Engineer - Investment Management
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Employee assistance program
Quick apply
Senior Software Engineer - Fixed Income Derivatives
Bloomberg —Dublin, County Dublin
- Microsoft Excel
- Computer Science
- System design
Job Treasury Business Analyst
FalconSmartIT —Dublin, County Dublin
- Analysis skills
- Project management
- No degree
Quick apply
Fund Accounting Manager
Millennium Management —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Analysis skills
Lifecycle Governance & Controls Services Analyst
Bank of America —Dublin, County Dublin
- Full-time
- Windows
- Analysis skills
- Presentation skills
- Employee assistance program
4d
Manager Security Operations
Maples Group - Legal Services —DUBLIN 2, County Dublin
- On call
- Analysis skills
- Presentation skills
- No degree
- Life insurance
8d
Financial Planning Application Lead, SAP
Glanbia Foods —Citywest, County Dublin
- Hybrid work
- Analysis skills
- Accounting
- Leadership

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Customer Service Strategist

Balsam Brands -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Jira
Microsoft Powerpoint
Microsoft Excel
Customer service
Slack
Data analysis skills
Organisational skills
AI

Full job description

Balsam Hill is seeking a proactive and detail-oriented Customer Service Analyst (BPO Support) to support our third-party customer service operations and deliver a high-quality customer experience. This role acts as a key point of contact for BPO partners, ensuring they have the tools, information, and support needed to meet performance expectations and service level agreements. The role also involves managing escalations, analysing trends, and identifying opportunities to improve processes and performance.

This position reports to the BPO Senior Strategist Lead for Europe. This is a full-time, hybrid in-office position located near our Dublin office, requiring three days in-office (Monday, Tuesday, Wednesday).

What you’ll do:

Act as the main point of contact for BPO partners, providing real-time support
Keep partners informed on process updates, policies, and campaigns
Monitor customer interactions to ensure quality and brand standards
Manage escalations efficiently with a focus on customer outcomes
Collaborate with BPO vendors and internal teams to share insights and improve performance
Work with Knowledge and Learning teams to improve support materials
Monitor BPO performance data daily across key metrics (CSAT, AHT, FCR, etc.), proactively identify trends and anomalies, and conduct root cause analysis to surface issues before they escalate.
Identify and implement process improvements
Own regular performance reviews with BPO partners, tracking SLAs, KPIs, and quality metrics across all supported markets, to support initiatives that drive sales, conversion, and overall customer satisfaction

What you bring to the table:

Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities.
Proficient in Excel, PowerPoint, and common project management tools (e.g., Slack, Jira).
2–3 years’ experience in customer service or contact centre operations
Third-level qualification or equivalent experience
Strong data analysis skills; proficient in Excel for performance reporting and trend analysis. Comfortable interpreting data from customer feedback and VoC tools.
Excellent communication and stakeholder management
Proactive and adaptable in a fast-paced environment
Strong sense of ownership and accountability
Interest in improving customer experience and operations
Familiarity with customer service tools is a plus
Demonstrated AI literacy

About Us: Balsam Brands is a global, omnichannel retailer with roots in Christmas and seasonal décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, Canada, Mexico, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

Check out our flagship brand, Balsam Hill: balsamhill.com

Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

Competitive compensation, including a cash-based incentive plan
Company contributions toward private healthcare coverage
Company pension and employer contributions
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Annual continuous learning benefit up to €1,100 per person, per fiscal year
Up to €300 flexible reimbursement to support setup of new team member's work-from-home environment
Access to mental health and wellness perks
Parking and transit employer contributions

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, gender, religion, civil status, family status, age, disability, sexual orientation, membership of the Traveller community or any other consideration protected by applicable laws. The Company fully endorses a working environment that is free from discrimination, harassment, sexual harassment, workplace bullying and/or victimization. The Company is committed to compliance with all relevant and applicable provisions of the Employment Equality Acts 1998-2015 with regard to providing equal employment opportunities to disabled applicants or employees. The Company will provide such employees and applicants with reasonable accommodations which are required by law in order to perform the essential functions of the job provided that such reasonable accommodation does not result in excessive or disproportionate cost to the Company.

#LI-Hybrid

Apply Now

Refine Your Search

senior reporting analyst jobs in dublin, d

Customer Service Strategist

AML Compliance Analyst - 12 Month FTC

Finance & Strategy

Dispute Resolution Analyst

Senior Full-Stack Software Engineer (VP)

Director of Investor Relations

Credit Risk Manager, EU

Principal Commercial Analyst

Technical Product Owner

Manager, Financial Business Partnering

UKI Technology Consulting - SAP Data Management Lead - Manager/ Senior Manager - Dublin/ Cork

Business Intelligence Graduate

Product Owner - Mortgages

Senior Data Engineer - Investment Management

Senior Software Engineer - Fixed Income Derivatives

Job Treasury Business Analyst

Fund Accounting Manager

Lifecycle Governance & Controls Services Analyst

Manager Security Operations

Financial Planning Application Lead, SAP

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