Find data and ai analyst Jobs in dublin, d

Customer Service Strategist
Balsam Brands —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
Technical Product Manager - (Clinical Integrations) - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- EMR systems
- Work from home
1d
Senior Product Manager, AI Builders Experience
MongoDB —Dublin, County Dublin
- Azure
- AWS
- Product management
New Markets Account Executive
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Leadership
3d
Java Developer (AVP)
Citi —Dublin, County Dublin
- €71,440 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Java
Pursuit Deal Lead, Strategic Pursuits Finance
Google —Dublin, County Dublin
- Full-time
- Finance
- Bachelor's degree
- No degree
5d
Program Manager
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- Salesforce
- ERP systems
2d
Talent Attraction Operations Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Project management
- Recruiting
- IT
Senior Business Analyst
American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch) —DUBLIN 1, County Dublin
- Full-time
- System design
- SQL
- Bachelor's degree
Quick apply
5d
Payroll Specialist
MongoDB —Dublin, County Dublin
- Azure
- Customer service
- AWS
Global Senior Payroll Manager
Strava —Dublin, County Dublin
- €140,000–€190,000 a year
- Full-time
- In-person
- AI
- Employee stock purchase plan
1d
Product Marketing Manager, Pricing
Fivetran —Dublin, County Dublin
- Full-time
- Analysis skills
- Project management
- Communication skills
- Annual leave
- Sick pay
12d
Principal Commercial Analyst
CarTrawler —Dublin, County Dublin
- Hybrid work
- Presentation skills
- Business
- Communication skills
- Annual leave
- Employee assistance program
10d
Account Executive - Enterprise Corporate Sales (Polish speaker)
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
Principal Engineer, Full Stack
Storyful —Dublin, County Dublin
- Full-time
- AWS
- Python
Program Manager 3
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- Salesforce
- ERP systems
2d
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Senior Full Stack Engineer
Ergo —Dublin, County Dublin
- Computer Science
- AWS
- Bachelor's degree
10d
Market Insights Manager
Gen Digital Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- No degree
Quick apply
Senior Microsoft Security Engineer
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
Quick apply

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Customer Service Strategist

Balsam Brands -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Jira
Microsoft Powerpoint
Microsoft Excel
Customer service
Slack
Data analysis skills
Organisational skills
AI

Full job description

Balsam Hill is seeking a proactive and detail-oriented Customer Service Analyst (BPO Support) to support our third-party customer service operations and deliver a high-quality customer experience. This role acts as a key point of contact for BPO partners, ensuring they have the tools, information, and support needed to meet performance expectations and service level agreements. The role also involves managing escalations, analysing trends, and identifying opportunities to improve processes and performance.

This position reports to the BPO Senior Strategist Lead for Europe. This is a full-time, hybrid in-office position located near our Dublin office, requiring three days in-office (Monday, Tuesday, Wednesday).

What you’ll do:

Act as the main point of contact for BPO partners, providing real-time support
Keep partners informed on process updates, policies, and campaigns
Monitor customer interactions to ensure quality and brand standards
Manage escalations efficiently with a focus on customer outcomes
Collaborate with BPO vendors and internal teams to share insights and improve performance
Work with Knowledge and Learning teams to improve support materials
Monitor BPO performance data daily across key metrics (CSAT, AHT, FCR, etc.), proactively identify trends and anomalies, and conduct root cause analysis to surface issues before they escalate.
Identify and implement process improvements
Own regular performance reviews with BPO partners, tracking SLAs, KPIs, and quality metrics across all supported markets, to support initiatives that drive sales, conversion, and overall customer satisfaction

What you bring to the table:

Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities.
Proficient in Excel, PowerPoint, and common project management tools (e.g., Slack, Jira).
2–3 years’ experience in customer service or contact centre operations
Third-level qualification or equivalent experience
Strong data analysis skills; proficient in Excel for performance reporting and trend analysis. Comfortable interpreting data from customer feedback and VoC tools.
Excellent communication and stakeholder management
Proactive and adaptable in a fast-paced environment
Strong sense of ownership and accountability
Interest in improving customer experience and operations
Familiarity with customer service tools is a plus
Demonstrated AI literacy

About Us: Balsam Brands is a global, omnichannel retailer with roots in Christmas and seasonal décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, Canada, Mexico, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

Check out our flagship brand, Balsam Hill: balsamhill.com

Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

Competitive compensation, including a cash-based incentive plan
Company contributions toward private healthcare coverage
Company pension and employer contributions
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Annual continuous learning benefit up to €1,100 per person, per fiscal year
Up to €300 flexible reimbursement to support setup of new team member's work-from-home environment
Access to mental health and wellness perks
Parking and transit employer contributions

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, gender, religion, civil status, family status, age, disability, sexual orientation, membership of the Traveller community or any other consideration protected by applicable laws. The Company fully endorses a working environment that is free from discrimination, harassment, sexual harassment, workplace bullying and/or victimization. The Company is committed to compliance with all relevant and applicable provisions of the Employment Equality Acts 1998-2015 with regard to providing equal employment opportunities to disabled applicants or employees. The Company will provide such employees and applicants with reasonable accommodations which are required by law in order to perform the essential functions of the job provided that such reasonable accommodation does not result in excessive or disproportionate cost to the Company.

#LI-Hybrid

Apply Now

Refine Your Search

data and ai analyst jobs in dublin, d

Customer Service Strategist

Technical Product Manager - (Clinical Integrations) - Ireland

Senior Product Manager, AI Builders Experience

New Markets Account Executive

Java Developer (AVP)

Pursuit Deal Lead, Strategic Pursuits Finance

Program Manager

Talent Attraction Operations Manager

Senior Business Analyst

Payroll Specialist

Global Senior Payroll Manager

Product Marketing Manager, Pricing

Principal Commercial Analyst

Account Executive - Enterprise Corporate Sales (Polish speaker)

Principal Engineer, Full Stack

Program Manager 3

Senior Software Engineer

Senior Full Stack Engineer

Market Insights Manager

Senior Microsoft Security Engineer

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