Find site reliability engineer Jobs in dublin, d

Manager, Support Engineering
Wiz, Inc. —Dublin, County Dublin
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
3d
Critical Facilities Technician
Vantage Data Centers UK Management Company Ltd —Dublin, County Dublin
- Full-time
- English
- Communication skills
- Annual leave
Quick apply
2d
Regional Program Manager, Greenfields-Data Center Operations
Google —Dublin, County Dublin
- Full-time
- Project management
- Bachelor's degree
- No degree
1d
Lead Technical Program Manager, Production 2020
Google —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Senior Java Developer - Coaching & Delivery
U.S. Bank National Association —DUBLIN 18, County Dublin
- €85,765–€100,900 a year
- Full-time
- Azure
- DevOps
- English
Senior Software Development Engineer
Autodesk —Dublin, County Dublin
- Full-time
- Java
- AWS
- Software development
Asset Management Utilities Engineering Technician(Plumber)
DAA —Dublin, County Dublin
- Full-time
- Microsoft Office
- Plumbing
- No degree
VacancyTitle: Engineering Team Leader
Pilgrim’s Europe —Dublin, County Dublin
- Weekend availability
- Master's degree
- Analysis skills
- Continuous improvement
- Free parking
1d
Fire Engineer
SOCOTEC UK & Ireland —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Customer service
- Engineering
- Master's degree
Quick apply
Principal Engineer, Web Platform – Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- AWS
- JavaScript
- Annual leave
- Work from home
FS Technology Consulting - Senior Solution Architect - Senior Manager/Director - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Gym membership
Senior Project Engineer
Hitachi —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Electrical Engineering
- Communication skills
Structural Engineer
Tate Europe —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Civil Engineering
Quick apply
Director, Data Science & Agentic AI
Novartis —Dublin, County Dublin
- Full-time
- Hybrid work
- System design
- English
- Research
Data Center Design Engineer
Crusoe —Dublin, County Dublin
- Full-time
- AutoCAD
- Engineering
- Bachelor's degree
Quick apply
Senior Developer, Agentic AI Engineering
Workday —Dublin, County Dublin
- €86,400–€129,600 a year
- Full-time
- Computer Science
- Java
- Master's degree
Software Engineering Manager
PlayStation Global —Dublin, County Dublin
- Hybrid work
- System design
- C++
- JavaScript
Quick apply
Flight Dispatcher
Sky Handling Partner —Dublin, County Dublin
- €14.29–€14.94 an hour
- Part-time
- English
- No degree
- Organisational skills
- Employee assistance program
- Sick pay
Quick apply
FS Technology Consulting - Engineering Lead, Features Team- Senior Manager - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- DevOps
- Engineering
- Java
- Gym membership
Software Engineering Manager, Global Network Technology
Google —Dublin, County Dublin
- Full-time
- Doctoral degree
- Computer Science
- System design

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Manager, Support Engineering

Wiz, Inc. -
Dublin, County Dublin

Quick apply

Job details

3 days ago

Qualifications

Azure
Rust (programming language)
Go
Computer Science
Kubernetes
Relational databases
Load balancing
Engineering
Google Cloud Platform
Technical support
Java
AWS
Project management
Bachelor's degree
JavaScript
REST
DNS
Cloud computing
Linux
TCP/IP
GraphQL
Python
Debugging
HTML
VPN

Full job description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We're the leading player in a massive and growing market, but it's still early enough for you to make a significant impact. At Wiz, you'll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

SUMMARY

As a Senior Manager, Support Engineering, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will lead a team of highly technical Solutions Support Engineers providing world class support on Wiz products and solutions.

Our customer facing engineers resolve complex technical issues ranging from platform connectivity across customer cloud infrastructure, to multi-dimensional correlational querying of actionable context created and stored in the graph, to lightweight agents deployed on Linux hosts and in Kubernetes clusters to provide real-time visibility and monitoring.

You will develop a team of subject matter experts and help enable them to manage and solve complex technical escalations, answer and document questions from the field, create tools and automations to help scale our support offering, and work closely with our Product Management and Engineering teams to ensure an excellent customer experience with new and existing products and features.

WHAT YOU'LL DO

Manage, develop, coach and mentor a team of Solutions Support Engineers, who are responsible for resolving complex technical issues and providing a "WOW" technical customer support experience within the Wiz product
Act as the owner for your team's accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
Guide the team through technical training and additional learning and development needs. Ensure successful training and onboarding of new hires
Drive projects or initiatives to improve team productivity, process or procedure
Participate in incident and escalation retrospectives and reduce the number of escalations over time. Provide escalation insights, trends, drivers, and statistics to support leadership
Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Design and implement solutions that scale the support offering through automations
Coordinate with Technical Account Managers to address any technical issues impacting a customer's success
Achieve team goals for technical articles or knowledge base including both internal and customer-facing to ensure a better customer support experience
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of Wiz customers

WHAT YOU'LL BRING

Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
5+ years of experience in managing support engineering teams in high-paced operations environment for a highly technical suite of products
7+ years of hands-on, technical experience in customer support, technical support, system administration, software development, devops, or site reliability
A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP)
Experience in reading or debugging code in one language. Examples would include: Java, Python, Shell, JavaScript, Rust, Go
Proficiency with command-line tools and Linux operating system environments
Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
Familiar with security frameworks or tools
Excellent organizational and project management skills
Fast learner, natural curiosity, and love of technology

NICE TO HAVE

Familiar with REST API's or GraphQL
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
Understanding of graph, relational, and non-relational databases
Experience managing a highly technical escalations tier

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

Quick apply

Refine Your Search

site reliability engineer jobs in dublin, d

Manager, Support Engineering

Critical Facilities Technician

Regional Program Manager, Greenfields-Data Center Operations

Lead Technical Program Manager, Production 2020

Senior Java Developer - Coaching & Delivery

Senior Software Development Engineer

Asset Management Utilities Engineering Technician(Plumber)

VacancyTitle: Engineering Team Leader

Fire Engineer

Principal Engineer, Web Platform – Team Web

FS Technology Consulting - Senior Solution Architect - Senior Manager/Director - Dublin

Senior Project Engineer

Structural Engineer

Director, Data Science & Agentic AI

Data Center Design Engineer

Senior Developer, Agentic AI Engineering

Software Engineering Manager

Flight Dispatcher

FS Technology Consulting - Engineering Lead, Features Team- Senior Manager - Dublin

Software Engineering Manager, Global Network Technology

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