Deloitte is the world’s number one professional services firm and making an impact is more than what we do. It is why we are here. We bring challenge, curiosity and edge to every project, driving positive progress for our clients, our people, our communities and the planet. This purpose inspires us to work to the highest standards and to tackle the challenges that matter. Number one never stops challenging.
Joining us means becoming part of a Technology and Transformation team that brings challenge, curiosity and edge to every engagement. Working with leading technologies and exceptional people, you will deliver meaningful change for high profile local and international clients. You will help shape the future of digital transformation within a people first culture that is collaborative, innovative and welcoming. At Deloitte, the world’s number one professional services firm, you will tackle complex challenges in an environment where number one never stops challenging.
We offer a competitive starting salary of €55,000.00 for this role, with salary adjustments reflecting your experience level and expertise. .
At Deloitte Digital Dublin, we believe design has the power to change the world. As a Senior Service Designer, you’ll lead transformational projects across the Public and Private Sectors, delivering high-quality service design solutions that create real impact on people’s lives.
This role offers the unique opportunity to mentor junior team members while building deep expertise in service design, working in a collaborative studio environment where your leadership will help shape both client outcomes and the growth of our design practice.
Key skills and prior experience that align well with this position
-
Service Design Expertise: Strong understanding and hands-on experience delivering end-to-end service design processes, with proven ability to apply service design principles and methodologies to real-world problems
-
User-Centered Design Mindset: Passion for human-centered design with demonstrated capability to gather and utilise both quantitative and qualitative user research to inform solutions
-
Stakeholder & Client Management: Excellent stakeholder management skills with the ability to build productive relationships across all levels, articulate ideas clearly, adapt to different audiences, and translate business and user needs into engaging experiences
-
Leadership & Mentoring: Proven peer mentoring and knowledge-sharing capability, with the ability to support colleagues’ development effectively while continuously building your own capabilities
What type of work will I be doing?
-
Design and deliver end-to-end user-centered services with excellence, applying strong understanding of Service Design principles and proven methodologies
-
Execute service design projects on time and with quality, ensuring maximum impact for service users and stakeholders
-
Build and maintain strong client relationships, interacting effectively across all levels and offering strategic insights to enhance solution quality and value
-
Support business development activities, including creating pursuit documents and building client relationships with leadership guidance
-
Mentor and support junior team members’ development while contributing to the growth of our Service Design practice
-
Facilitate impactful conversations and meetings with stakeholders that enable open exchange of ideas and drive collaborative problem-solving
-
Leverage technology trends, AI, and design tools responsibly and ethically to optimise workflows and address business challenges
-
Analyse data using appropriate tools and methodologies to develop insights that support strategic decision-making
Who is the Hiring Manager?
The hiring manager is a seasoned leader within Deloitte Digital’s design studio, recognised for their collaborative and supportive approach to leadership. They prioritise open communication, professional growth, and cultivating a positive team environment where diverse perspectives are valued.
Their leadership style combines high expectations with genuine empathy, promoting innovation and continuous learning while maintaining a strong commitment to client service excellence, design integrity, and operational quality.
Where is this role based?
This is a permanent hybrid role based in our Dublin office.
We encourage careful consideration of agile ways of working and flexible arrangements that allow for the best outcomes for our people and our clients. Learn more about how we work at Deloitte Works.
If you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure that any reasonable accommodations are implemented throughout the recruitment and selection process.
What we offer
Your reward at Deloitte is competitive, purpose driven and designed to support your growth. It is more than salary. We invest in your personal and professional development, empower your work life balance and offer benefits that support you at every stage of life. These include health and wellbeing supports, pension and savings options, training and coaching and enhanced leave options.
