We are now seeking an experienced and motivated Service Manager to lead our Service & Maintenance operations in Leinster. This is a key leadership role within a fastgrowing organisation, offering the opportunity to shape service delivery, support a skilled team and drive continuous improvement.
Role Overview
The Service Manager will oversee the daytoday operations of the Leinster, Service & Maintenance Department, ensuring highquality service delivery, strong customer relationships, and efficient management of people, processes, and resources. You will be responsible for team leadership, scheduling, performance management, commercial oversight, and ensuring compliance with company standards.
Key Responsibilities
Strategic Leadership & Growth
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Develop and implement a clear growth strategy for the Service & Maintenance Department
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Identify new service opportunities, market trends, and areas for expansion
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Drive continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction
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Collaborate with senior management to align departmental goals with wider business objectives
Operational Leadership
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Lead, support, and develop a team of supervisors, service engineers and administrative staff
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Oversee scheduling, resource planning, and workload allocation
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Ensure service jobs, repairs, and callouts are completed safely, efficiently, and to a high standard
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Monitor KPIs, service performance, and departmental targets
Customer & Stakeholder Management
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Act as the primary point of contact for key customers
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Manage escalations, service issues, and customer expectations
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Build strong relationships with customers, suppliers, and internal teams
Commercial & Financial Oversight
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Ensure accurate job costing, invoicing, and financial tracking
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Review engineer reports, quotations, and service documentation
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Support budget planning, forecasting, and cost control
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Identify opportunities for service growth and efficiency improvements
Compliance & Quality
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Ensure adherence to health & safety, environmental, and quality standards
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Maintain accurate records, documentation, and reporting
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Drive continuous improvement initiatives across the department
Essential Skills & Experience
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Proven experience in a service management or operations leadership role
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Experience in developing, implementing, or contributing to departmental growth strategies
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Strong commercial acumen, including the ability to prepare quotations for new business, assess job costs, and support revenue growth
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Strong peoplemanagement and teamdevelopment skills
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Excellent communication and customerservice abilities
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Strong organisational skills with the ability to prioritise and manage multiple demands
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Proficiency in Microsoft Office
Desirable
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Experience in the water, wastewater, or environmental services sector
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Familiarity with Municipal, Industrial, and Commercial markets in Ireland
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Technical qualifications or background in engineering, utilities, mechanical / electrical services, or a related technical field
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Experience working with key customers, such as Uisce Eireann, is an advantage
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Knowledge of service / ERP systems
Compensation Package:
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Competitive salary and benefits package
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Opportunities for professional development and career growth
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CPD accredited employer
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A collaborative and supportive work environment
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Laptop or desktop and work mobile phone provided
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Flexible working options, dependent on location and role requirements
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See company website for more information on the benefits of working in EPS Group
We welcome speculative applications from individuals of all levels.
If you are interested in working with us but are not sure if the role above is for you, please feel free to get in touch for an informal discussion about what we do and what you could bring to the team. If you need any reasonable adjustments or have an accessibility request during your recruitment journey, please let our recruiting team know.
Speak to our recruiting team on 022-31200 or email [email protected].
Equal Opportunity Statement - EPS Group is an equal opportunities employer.
Company Profile
Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Northern Europe.
We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and ground breaking technologies to Ireland and working to improve the country's water infrastructure.
Our vision is to be the best and most rewarding place to work for our teams, to be our customer's outstanding partner of choice and we are committed to being a Net Zero, sustainable business.
