JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The core focus of this role is to deliver best in class Engineering Operations SME support to accounts to achieve our overall objectives of Mitigating Risk, Driving Quality, Optimising cost and Cutting Carbon. As also continuously innovating/ improving JLL’s engineering services offering in partnership with JLL Technology.
The role involves collaboration with other functional teams in Ops Excellence, HSSE and engineering talent across Work Dynamics to deliver the best value for accounts and their clients.
The role will also work alongside Workplace Management Leadership in EMEA to provide Engineering SME inputs.
Key Responsibilities and expectations
Subject matter expert in general engineering operations supporting targeted accounts and the wider business - channelled to the business needs. Smaller accounts may require deeper engineering expertise and support including root cause analysis and risk mitigation for incidents. Identify opportunities to connect other SMEs in the Center of Expertise Platform to accounts or HSSE.
Lead engineering and technical services innovation in partnership with Work Dynamics Technology to drive best in class operational performance on all assigned accounts through idea sharing, and general collaboration.
Work closely with Engineering Solutions and Sales teams to provide engineering expertise in RFP/RFI response efforts as required; this could include collaborating on technical responses, example deliverables, yellow pad sessions, presentations, staffing model development, site tours and pricing exercises. Make recommendations to the bid management team on improvements to proposal language and technical deliverables. Work with HSSE, Sustainability Services and Mobile Engineering to help design holistic best in class engineering solutions.
Support deployment of maintenance and asset management programs utilising CMMS and other technology/ tools. Drive utilisation and optimise data quality/consistency.
Deploy technical training programs and certification programs in support of and alignment with Education and Professional Development strategy.
Ensure effective and consistent collaboration with HSSE and QC teams to deliver compliance and assurance programs and meet JLL minimum standards.
Support engineering operations transition activities for new business and expansions including on-boarding requirements.
Interview and assess IFM technical resources/ identify and monitor development of engineering and technical talent in the sub region.
Develop comprehensive standard operating procedures with other SME’s, standard response procedures, and emergency procedures - including training, guidance and deployment of our JLL Client Assurance Program (JCAP) and associated technology platform for technical/engineering services.
Conduct on-site building evaluations and lead due diligence efforts including oversight, evaluation and reporting. These could be Ad-hoc and for bid or expansion purposes.
Support SME responses as required associated with IFM technical related services (including code, Union concerns etc).
Collaborate extensively with other functions within the COE to drive best value of the platform’s programs and SMEs to accounts
Requirements
Minimum 10 years in engineering operations in IFM.
A university degree in engineering or equivalent engineering experience.
Direct experience leading/managing others and demonstrating followership.
Requires a continuous improvement mindset with an ability to promote change amongst teams.
Experience driving and deploying large scaling initiatives and programs across varied people, assets and geographies.
Position could require 30% travel.
Requires general understanding and can demonstrate understanding Engineering Delivery, commercial implications and risk, and change management.
Demonstrated collaborative leadership skills and ability to quickly identify, respond to and resolve issues.
Should have broad understanding of various IFM commercial structures and implications of each related to operational delivery.
Demonstrated skill in influencing, key stakeholder management and relationship management.
General understanding and experience with RE Outsourcing, and client needs and expectations.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
