Sr. Associate - T&S - Developer Operations
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description -
Inviting applications for the role of Trust and Safety (Product Reliability Specialist) - Senior Process Associate - English on Site Dublin In this role you will support customers in English via Chat email and other support tools. You will play a central role in ensuring the health and stability of the customers products. Your work will help Engineering teams to rapidly understand root causes and take action to restore metrics to expected thresholds. This role is ideal for a detail-oriented data-driven problem solver who thrives on cross-functional collaboration and continuous improvement in complex systems. Key Responsibilities: - Review and triage potential product bug alerts within SLA windows. - Determine validity of alerts and escalate to product engineers - Investigate crash rate anomalies including log analysis reproduction attempts and spike validation. - Triage potential bugs reproduce issues and confirm root causes. - Collaborate with Engineering to provide hypotheses insights and resolution blockers. - Respond to Engineering investigation requests with timely updates and documented feedback loops. - Provide concise actionable summaries tailored for both technical and non-technical audiences. - Track resolution lifecycle in shared tools - Minimum
Qualifications -
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications -
Certified Cloud Security Professional (CCSP) - International Information System Security Certification Consortium (ISC²)International Information System Security Certification Consortium (ISC²), Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Security+ - ComptiaComptia, ISO 27001 Lead Auditor - IRCLASSIRCLASS, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoft
Required Skills -
Data Privacy, Data Protection, Privacy Protection, Trust and Safety, Trust and Safety
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
T&S - Developer Operations
Remote Type -
Office
Work Shift -
With shift (Ireland)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
