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Operations Team Leader - France M/F

Crédit Agricole Assurances -
Dublin, County Dublin

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Job details

17 hours ago

Qualifications

French
Customer service
English
Bachelor's degree
Organisational skills
AI

Full job description

Description du poste

Claims Management

Lead by example by supporting the team whenever is required by assessing and processing claims in accordance with relevant policy terms and conditions, and ensure your team is fully trained on all operational processes.
Manage and forecast claims volumes on an ongoing basis, maintaining adequate staffing levels and participating in workforce management meetings in line with departmental guidelines.
Ensure claims turnaround times and quality standards are consistently met, with claims correctly processed according to applicable terms and conditions.
Develop a thorough understanding of the reinsurance schemes in place for your country of operation and ensure your team is equally well-versed.

Partner Management

Actively participate in partnership management for your perimeter, working closely with the Business Development team to keep them informed of any sensitive cases that may impact their customers.
Maintain a clear operational awareness of partner strategic plans, including new product launches and promotional campaigns, and nurture relationships through regular onsite meetings with key contacts.

Third Party Administrator (TPA) Management

Actively participate in partnership/TPA management for your perimeter, monitoring and controlling SLAs and quality indicators, and providing regular structured feedback including corrective action plans where performance falls below expectations.
Organise regular training sessions with TPAs on all aspects of claims handling, including declaration processes and reserving reporting.
Ensure all staff and TPA contacts are trained in line with the regulatory guidelines of the Central Bank of Ireland and applicable local regulatory frameworks.
To hold regular onsite meetings with TPAs to have a complete knowledge of strengths and areas for improvement.

Monitor, manage and lead Operations Business Support Analyst in carrying out their main tasks as below:

Monitor, manage and support Operations Business Support Analysts in carrying out their core responsibilities, including payment reporting, committee support, system development projects, UAT methodology, and training delivery to internal and external stakeholders.
Actively participate in Operations projects and work collaboratively with project managers to align on planning and delivery timelines.

Customer Management

Lead the customer contact experience and continuously improve all customer-facing communications, including letters, emails, and other correspondence.
Participate in projects that innovate and enhance the customer journey, such as the claims declaration process and follow-up documentation workflows.

Télétravail : hybride

Critères de candidature
Durée
36 months
Poste avec management
Oui
Niveau d'étude minimum
Bac + 3 / L3
Formation / Spécialisation
Bachelor Degree related to Banking/Insurance is an asset.

3-5 years insurance experience
Strong understanding of insurance operations, claims processes, and regulatory frameworks
Experience managing third-party relationships or external service providers (TPAs, outsourced functions)
Have undertaken relevant leadership/management training or modules ideally
Have undertaken some Insurance Institute of Ireland (III) exams (Ideally)
Familiarity with AI tools, automation, or data-driven operational approaches
Niveau d'expérience minimum
3 - 5 ans
Compétences recherchées
Demonstrate a clear passion to lead, develop and grow a team
Strong problem-solving skills – Proactive in identifying issues, finding solutions and implementing improvements
Demonstrate ability to plan and prioritise work
Strong customer service skills
Strong organisational skills with the ability to manage multiple priorities across concurrent operational streams.
Rigorous and detail-oriented, with a structured approach to quality and process management.
Comfortable working in a changing environment and able to bring your team along through periods of transition.
Curious, proactive and open towards embracing technology, automation, and new ways of working.
Clear, concise and adaptable communication style for both team members and senior stakeholders
Fluency in English and in French
Langues
Fluency in French and English

Entreprise Crédit Agricole Assurances
Crédit Agricole Creditor Insurance (CACI) est une filiale de Crédit Agricole Assurances spécialisée dans l'assurance emprunteur et la protection de la vie. Leader du marché en France et 3e acteur en Europe, CACI sert plus de 5,6 millions de clients dans 6 pays. Elle propose une gamme complète de produits de Protection financière, incluant l'assurance emprunteur, la prévoyance, la protection de budget, des cartes et des biens, ainsi que la perte financière automobile.
CACI compte 200 collaborateurs et est implantée à Dublin (siège social), Milan (Italie) et Stuttgart (Allemagne).

En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.

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senior data & ai analyst jobs in dublin, d

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