Find Escalation specialist Jobs in Dublin, D

Regional HR Service Delivery Manager (EMEA)
Globalli —Dublin, County Dublin
- Remote
- English
- Human resources
- Communication skills
Quick apply
4h
Workplace Experience Ambassador Team Lead
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Workplace Experience Ambassador Team Lead
JLL —Dublin, County Dublin
- Hospitality
- Customer service
- English
Internal Audit Senior Manager
Primark —DUBLIN 1, County Dublin
- Project management
- Leadership
- Communication skills
Senior Manager - Credit Portfolio Risk
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Banking
GPO Analyst
Primark —DUBLIN 1, County Dublin
- Oracle
- ERP systems
- Analysis skills
9d
Head of Regulation
Vodafone —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Bachelor's degree
- Business
9d
Network Development Manager, Frontier Networking
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Senior Specialist, Investor Services Operations
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- No degree
6d
Technical Services Engineer - Partners
MongoDB —Dublin, County Dublin
- Azure
- Java
- AWS
Bid Manager
Sisk —Dublin, County Dublin
- Full-time
- Civil Engineering
- Communication skills
Senior Specialist, Fund/Client Accounting
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Accounting
- Business
- Leadership
- Annual leave
Senior Network Development Engineer, GCNA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- C++
- Bachelor's degree
Senior Analyst, Regulatory Reporting (English & French Fluency)
GoFundMe —Dublin, County Dublin
- €65,000–€97,000 a year
- Microsoft Excel
- Writing skills
- English
Quick apply
Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Platform Owner - Public Cloud
Primark —Dublin, County Dublin
- Azure
- Leadership
Executive Director - Pensions Actuary
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Business
- Gym membership
Manager Engineering Operations
Digital Realty —Dublin, County Dublin
- Full-time
- Team management
- In-person
- Communication skills
5d
Senior SCADA Engineer
EMR Integrated Solutions —Dunboyne, County Meath
- €62,368–€65,486 a year
- Full-time
- Hybrid work
- Engineering
- Windows
- SQL
Quick apply
Process Systems Engineer
Uniphar Wholesale Limited —Rathcoole, County Dublin
- Full-time
- Engineering
- Bachelor's degree
Quick apply

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Regional HR Service Delivery Manager (EMEA)

Globalli
Dublin, County Dublin

Quick apply

Job details

4 hours ago

Qualifications

Multilingual
English
Human resources
Communication skills

Full job description

The Regional HR Service Delivery Manager will play a pivotal role in building and overseeing HR service delivery operations for their assigned region, ensuring client and employee HR tickets and inquiries are resolved accurately and on time as Globalli scales. This role builds the team, infrastructure, and knowledge base needed to support HR service delivery, while navigating global HR rules and client-specific cases to maintain compliance and adherence to regulatory standards across the region.

Key Responsibilities:

Regional HR Service Delivery and Scalability

Serve as the regional subject matter expert for HR processes, country-specific requirements, and client-specific case handling.
Establish and maintain SOPs, playbooks, and a knowledge base that enable the team to operate accurately and consistently as headcount and client volume scale.
Collaborate cross-functionally with Payroll Operations, Account Management, Product, Legal, and Risk & Compliance to enhance HR service delivery and educate internal teams.
Manage client and employee HR tickets and inquiries, ensuring timely resolution and high client and employee satisfaction.
Troubleshoot HR service delivery issues and collaborate with internal and external stakeholders to reach timely resolutions across multiple employment models.
Create and maintain comprehensive documentation, including case-handling guides and compliant standard operating procedures (SOPs).
Build out and lead a regional team of HR Delivery Specialists and Employee Relationship Coordinators to support Globalli's growth.

HR Service Delivery Compliance, Escalations and Regional Readiness

Regional HR service ownership: Oversee Globalli's ability to deliver HR services within the assigned region, aligning operational capacity with business demand.
Compliance navigation: Apply global and regional HR rules and regulations to client-specific and cross-border cases to maintain compliance and adherence to regulatory standards.
Issue resolution: Investigate and resolve HR service escalations and complex client or employee cases.
Documentation and reporting: Maintain accurate, audit-ready documentation of HR service processes, controls, and compliance.
Regulatory monitoring: Track and interpret HR legislation and regulatory changes, document impacts, and communicate updates to internal teams.
Escalation management: Serve as the escalation point for client and employee HR complaints, ensuring they are managed fairly and effectively and root causes addressed to prevent recurrence.
Implementation oversight: Coordinate and oversee the onboarding of new countries and clients into HR service delivery, ensuring scalable operational processes.
Local vendor engagement: Coordinate with local vendors, including local counsel, as need to support compliant HR service delivery in region-specific and complex cases.
KPI and SLA management: Monitor KPIs and SLAs for HR service delivery across the region.

What You'll Bring:

5+ years of proven HR service delivery experience managing multi-country or regional HR operations in a high-growth or startup environment.
Strong communication skills with the ability to explain complex information clearly across formats.
Hands-on experience building and scaling a team and its supporting infrastructure (SOPs, knowledge base) in a fast-growing environment.
Working knowledge of global HR rules and regulations, with the ability to apply them to client-specific and cross-border cases.
Comfortable working remotely and independently in a fast-paced, evolving environment.
Multilingual capabilities (English required; additional languages a plus).
Client-Centric Approach: Experience supporting high-touch enterprise accounts and managing escalations with professionalism.
Problem-Solving Skills: Skilled in resolving complex client and employee HR tickets and inquiries in a timely manner.
Adaptability: Thrive in ambiguity and adapt quickly to shifting priorities and jurisdictions.
Analytical Mindset: Strong documentation skills with a focus on building infrastructure and knowledge bases that support scale.

Quick apply

Refine Your Search

escalation specialist jobs in dublin, d

Regional HR Service Delivery Manager (EMEA)

Workplace Experience Ambassador Team Lead

Workplace Experience Ambassador Team Lead

Internal Audit Senior Manager

Senior Manager - Credit Portfolio Risk

GPO Analyst

Head of Regulation

Network Development Manager, Frontier Networking

Senior Specialist, Investor Services Operations

Technical Services Engineer - Partners

Bid Manager

Senior Specialist, Fund/Client Accounting

Senior Network Development Engineer, GCNA

Senior Analyst, Regulatory Reporting (English & French Fluency)

Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing

Platform Owner - Public Cloud

Executive Director - Pensions Actuary

Manager Engineering Operations

Senior SCADA Engineer

Process Systems Engineer

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Key Responsibilities:

Regional HR Service Delivery and Scalability

HR Service Delivery Compliance, Escalations and Regional Readiness

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