Service Operations – L1 Centralized Service Manager, Vice President
State Street —Kilkenny, County Kilkenny
- Full-time
- Analysis skills
- Communication skills
Digital Asset Fund Accounting Specialist, Assistant Vice President
State Street —Kilkenny, County Kilkenny
- Full-time
- Finance
- Bachelor's degree
- Leadership
Vice President, Billing & Collections
ICON Plc —Dublin, County Dublin
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
3d
SVP of Product
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- Leadership
Java Software Engineer (AVP)
Citi —Dublin, County Dublin
- €71,440–€107,160 a year
- Full-time
- Computer Science
- System design
- Java
Senior Vice President, Private Equity Fund Accounting
Citco —Dublin, County Dublin
- Full-time
- Finance
- Bachelor's degree
- Business
QA Automation Engineer, Charles River Development, Senior Associate
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- DevOps
- Java
Senior Full-Stack Software Engineer (VP)
Citi —Dublin, County Dublin
- €93,280–€139,920 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- AWS
Assistant Vice President, Fund Accounting (Private Assets)
Citco —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Analyst - Financial Risk, AVP
State Street —DUBLIN 2, County Dublin
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Vice President, Relationship Management - IM sales
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Leadership
Blockchain & Smart Contract Security , Vice President
State Street —Kilkenny, County Kilkenny
- Full-time
- Azure
- AWS
- Analysis skills
Post Production Support Specialist, Charles River Development, Assistant Vice President
State Street —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- SQL
- Analysis skills
Identity and Access Management Engineer, Assistant Vice President
State Street —Kilkenny, County Kilkenny
- Full-time
- Azure
- Oracle
- Windows
VP of Software Engineering
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Doctoral degree
Senior Lead Counsel - Corporate Law - Senior Vice President
Citi —Dublin, County Dublin
- €119,760–€179,640 a year
- Full-time
- Hybrid work
- Doctoral degree
- No degree
- Leadership
Lead Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- System design
- Java
3d
Vice President, Senior Loan Agency Specialist
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Banking
- Time management
11d
VP of Quantum Software Engineering
Equal1 —Dublin, County Dublin
- Full-time
- Doctoral degree
- Computer Science
- Engineering
Quick apply
Application Development Lead- AVP
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- Oracle
- Java

I want to receive the latest job alerts for end/python developer network automation , vice president

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

end/python developer network automation , vice president jobs near

Full Stack Developer jobs in Dublin, County Dublin

Senior Corporate Counsel jobs in Dublin, County Dublin

Vice President jobs in Dublin, County Dublin

Software Engineer jobs in Dublin, County Dublin

Pfizer, Grange Castle Engineering jobs in Dublin, County Dublin

Engineering jobs in Ballinrobe, County Mayo

Software Engineering Internship jobs in Dublin, County Dublin

Biomedical, Engineering Graduate jobs in Limerick, County Limerick

Accounting jobs in Roscommon, County Roscommon

Accounting jobs in Kilkenny, County Kilkenny

Accounting, Apprenticeships jobs in County Meath

Shop Assistant jobs in County Dublin

Assistant Vice President jobs in Dublin, County Dublin

Pharmacy Assistant jobs in Dublin, County Dublin

Hospital Healthcare Assistant jobs in Beaumont, County Dublin

Management jobs in Carrick On Shannon, County Leitrim

Business Management Degree jobs in Dublin, County Dublin

Junior Fund Accounting jobs in Dublin, County Dublin

Big 4 Accounting jobs in Dublin, County Dublin

Part Time Accounting jobs in County Cork

Service Operations – L1 Centralized Service Manager, Vice President

State Street -
Kilkenny, County Kilkenny

Apply Now

Job details

Full-time

Qualifications

Power BI
Tableau
Analysis skills
Production management
ServiceNow
Communication skills

Full job description

Role Purpose

The L1 Centralized Support Manager sits at the operational center of gravity for production support, providing standardized, scalable execution across applications and infrastructure. This role is accountable for driving consistent triage, monitoring, and execution, industrializing how L1 support runs through SOP discipline, automation, and service standardization, and enabling a unified “One State Street” operational model that scales with the firm’s growing technology portfolio.

Key Responsibilities

L1 Operations Leadership: Lead a unified, 24×7 L1 support organization as the point of accountability, ensuring standardized first-line incident triage, monitoring, and execution across all applications and infrastructure for consistent, stable service delivery worldwide.

Standardization & Governance: Drive uniform L1 processes and controls across all vendors, regions, and technology domains. Enforce rigorous SOP-based operations, structured service health checks, and clear escalation protocols to achieve predictable, high-quality outcomes and a unified “One State Street” service model.

Automation & Modernization: Champion an automation-first approach to L1 operations by deploying AI and AIOps at scale, reducing manual effort and accelerating issue detection/resolution. Continuously optimize and industrialize L1 processes to improve system stability, efficiency, and scalability.

Service Integration & Value Creation: Position L1 support as an integral part of the ITIL Service Value System, co-creating value with business and technology stakeholders beyond basic ticket handling. Oversee all L1 responsibilities in Incident Management (including Major Incident coordination), Monitoring & Event Management, Service Request fulfilment, Change Enablement, Knowledge Management, and Problem Management – with emphasis on proactive issue prevention, consistent escalation, and high first-contact resolution rates.

Performance Metrics & Continuous Improvement: Own L1 service performance indicators and SLA/KPI commitments. Provide transparent, outcome-focused dashboards and reporting that link L1 performance to business value, and drive continuous improvement through data-driven insights and post-incident learning.

Enterprise Risk & Security Focus: Ensure L1 operations adhere to enterprise security, risk, and compliance standards (e.g. least-privilege access, audit readiness, standardized controls), embedding robust risk management and governance into daily operations.

Talent & Culture: Build and manage a high-performing global L1 team. Promote continuous upskilling and a culture of automation and operational excellence, aligning workforce capabilities and an around-the-clock service model to deliver reliable, scalable support at enterprise scale.

Required Skills & Experience

Proven experience in service performance, production management, or ITSM governance.
Strong analytical skills with the ability to interpret complex data and drive actionable insights.
Excellent stakeholder management and communication skills across global teams.
Familiarity with regulatory frameworks and risk management practices.
Experience with performance reporting tools (e.g., Tableau, Power BI, ServiceNow).

Preferred Qualifications

ITIL Foundation or higher certification.
Experience in managing service operations across multiple regions.
Experience is running application support functions across different business domains.

“Want to be help design and be a part of something that changes how State Street runs production—every hour of every day? We’re building the new Commoditized Service Execution – L1: a State Street‑wide, centralized support unit that standardizes how we monitor, triage, and execute routine production tasks 24x7 with minimal privileged access—safer, faster, and more consistent.”

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Apply Now

Refine Your Search

end/python developer network automation , vice president jobs

Service Operations – L1 Centralized Service Manager, Vice President

Digital Asset Fund Accounting Specialist, Assistant Vice President

Vice President, Billing & Collections

SVP of Product

Java Software Engineer (AVP)

Senior Vice President, Private Equity Fund Accounting

QA Automation Engineer, Charles River Development, Senior Associate

Senior Full-Stack Software Engineer (VP)

Assistant Vice President, Fund Accounting (Private Assets)

Business Analyst - Financial Risk, AVP

Vice President, Relationship Management - IM sales

Blockchain & Smart Contract Security , Vice President

Post Production Support Specialist, Charles River Development, Assistant Vice President

Identity and Access Management Engineer, Assistant Vice President

VP of Software Engineering

Senior Lead Counsel - Corporate Law - Senior Vice President

Lead Software Engineer

Vice President, Senior Loan Agency Specialist

VP of Quantum Software Engineering

Application Development Lead- AVP

I want to receive the latest job alerts for end/python developer network automation , vice president

Related Searches

Explore jobs in more locations

About State Street

Jobseeker tools

Employer Tools

Browse

Stay Connected