Find Ict manager Jobs in Ireland

Service Desk Manager
PFH Technology Group —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Manager IT Department, Grade VIII
The National Maternity Hospital —Dublin, County Dublin
- €83,081–€100,205 a year
- Full-time
- Computer Science
- English
- Leadership
12d
TII Project Liaison Engineer
Longford County Council —County Longford
- €60,858–€84,596 a year
- Full-time
- Engineering
- Master's degree
- Administrative experience
- Annual leave
6d
Technology Risk & Resilience Manager (Second Line)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- No degree
Quick apply
SQL Database Administrator – Security & Risk
Azimut Holding —Dublin, County Dublin
- Azure
- English
- SQL
Business Administration Manager
Teagasc —Ashtown, County Dublin
- €53,740–€75,788 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Higher Specialist Training (HST) Team Lead
RCPI —DUBLIN 2, County Dublin
- €42,500 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Quick apply
8d
Grade VII, Project Lead, PEACEPLUS Healthier Futures Project NRS15495
Health Service Executive —Sligo, County Sligo
- Part-time
13d
CQV Engineers - Seniors / Leads / Managers- Opportunities 2026
PM Group —Cork, County Cork
- Engineering
- Manufacturing
- Leadership
IT Support Technician
Live Nation —North Wall, County Dublin
- Full-time
- Microsoft Outlook
- Windows
- No degree
4d
Facilities and Transport Manager
Muiriosa Foundation —Tullamore, County Offaly
- Full-time
- Maintenance
- Construction
- Leadership
5d
Care Staff Residents Services SC047
Stewarts Care —Dublin West, County Dublin
- €34,536–€47,954 a year
- Weekend availability
- Microsoft Office
- No degree
- Communication skills
- Annual leave
CQV Engineering Roles - Senior / Lead / Manager - Opportunities 2026
PM Group —Dublin, County Dublin
- Engineering
- HVAC
- Communication skills
ICT Design Engineer, EMEA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- CAD
- AWS
Field Service Engineer
Ekco —Dublin, County Dublin
- Azure
- Windows
- Microsoft Office
- Employee assistance program
Quick apply
12d
Human Resources Manager MFHRM3006
Health Service Executive —County Offaly
20h
Senior ICT Design Engineer, Data Centre Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- CAD
- Microsoft Office
Quality Assurance Executive (EO Grade)
Irish Medical Council —Dublin, County Dublin
- €38,803–€45,965 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Research
- Annual leave
- Employee assistance program
Quick apply
Post-Doctoral Fellow Level 1 (PD 1) Behavioural Science
Teagasc —DUBLIN 15, County Dublin
- €45,069–€49,395 a year
- Full-time
- Doctoral degree
- Data analysis skills
- Research
Forest Works Operative BAU 3
Coillte —Port Laoise, County Laois
4d

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Service Desk Manager

PFH Technology Group -
Remote

Quick apply

Job details

Permanent | Full-time
1 day ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
English
Japanese
AWS
ServiceNow

Full job description

JOB TITLE – Service Desk Manager

PFH Technology is recruiting for a Service Desk Manager for a full time Permanent position.

JOB DESCRIPTION

The Role

The Cloud Service Desk is the single point of contact for all Cloud Consulting and Managed Service Clients. The Service Desk Manager will be responsible for ensuring that queries, requests, changes, incidents and other issues reported by our clients to the Cloud Service Desk are handled professionally and dealt with by our team of engineers in an effective, timely and professional manner.

The Must-have Skills

You have previously been successful in an operationally high-paced role (possibly in a technical service desk role, but not necessarily)
You communicate clearly and concisely in written and spoken English
You are good with customers: You can empathise and do what’s needed to win the trust and respect of customers
You work well with people and people enjoy working with you.
You are a capable problem solver, comfortable discussing problems with clients, and confident coordinating resolution activities
You have a continuous improvement mindset: You can look at an operational activity, identify ways to improve it, and then follow-through to implement those improvements
You are competent using MS Word, MS Excel and MS PowerPoint

The Nice-to-have Exposures

You have experience of working with a Service Desk tool (e.g. Freshdesk, ServiceNow, ManageEngine, Atlassian, or similar)

The Work

The responsibilities of this role are as follows:

Ensure that all requests, changes and incidents reported by our clients to the Cloud Service Desk are recorded, validated and assigned to our Engineering team in a timely and accurate manner
Reviewing all requests to the Cloud Service Desk to determine the appropriate categorization, prioritization, compliance requirements and billing rules to be applied.
Monitoring service desk work queues to ensure that all workflows and service levels are being maintained
In addition to ensuring SLAs are achieved, the Service Desk Manager will also be responsible for ongoing monitoring and management of ticket handling quality and client experience across our team.
As we operate under a number service compliance frameworks, the Service Desk Manager will be responsible for the oversight and enforcement of compliance requirements as they apply to day-to-day Service Desk operation.
Communicating with our clients through email and outbound calls
Coordinating the resolution of client incidents
Creating and maintaining service desk procedures and other documentation
While in general, this role will be focused on work coordination, service quality management and team oversight, the role will also involve hands-on service desk operation as required.

The Person

You take ownership: The Service Desk Manager is a pivotal and autonomous role in our organisation. The successful candidate will be responsible for successful operation of our service desk on a day-to-day basis
You are administratively strong and organized: You are comfortable managing your time across multiple priorities and take professional pride in remaining in control of your various work activities
You are decisive: You can independently evaluate a situation and arrive at good decisions in a logical and timely manner.
You are quality-oriented: You become personally invested in avoiding errors and delivering high quality work to our clients.
You are enthusiastic about technology: You are comfortable learning how to use new software and enjoy continually expanding your vocabulary of technical terms and concepts. To be successful in this role, you will need to acquire and continually develop a working knowledge of Amazon Web Services cloud technologies (note: we will of course support you with this)
You are flexible, adaptable and comfortable with change.
You have a sense of humour and a positive outlook on life

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage

IND001

Quick apply

Refine Your Search

ict manager jobs in ireland

Service Desk Manager

Manager IT Department, Grade VIII

TII Project Liaison Engineer

Technology Risk & Resilience Manager (Second Line)

SQL Database Administrator – Security & Risk

Business Administration Manager

Higher Specialist Training (HST) Team Lead

Grade VII, Project Lead, PEACEPLUS Healthier Futures Project NRS15495

CQV Engineers - Seniors / Leads / Managers- Opportunities 2026

IT Support Technician

Facilities and Transport Manager

Care Staff Residents Services SC047

CQV Engineering Roles - Senior / Lead / Manager - Opportunities 2026

ICT Design Engineer, EMEA

Field Service Engineer

Human Resources Manager MFHRM3006

Senior ICT Design Engineer, Data Centre Engineering

Quality Assurance Executive (EO Grade)

Post-Doctoral Fellow Level 1 (PD 1) Behavioural Science

Forest Works Operative BAU 3

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