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- €30,000–€35,000 a year
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Technical Support Engineer

Intellect -
Enniscorthy, County Wexford

Quick apply

Job details

Permanent | Full-time
€30,000–€35,000 a year
1 day ago

Benefits

Company pension
Employee assistance program
On-site parking

Qualifications

Azure
Windows
SQL
DHCP
IT support
DNS
Mac OS
Linux
TCP/IP
Communication skills
Active Directory
B Driving Licence
Help desk

Full job description

Technical Services Support Engineer – Print & IT Support Specialist

Location: Enniscorthy (primarily onsite – office & customer sites)
Division: Technical Services
Contract: 3-month fixed-term (with opportunity to transition to permanent based on performance and business needs)
Hours: Full-time, Monday–Friday, 09:00–17:30 (occasional flexibility required for customer site coverage)
Start Date: ASAP

About the Role
Are you a hands-on IT support professional who enjoys troubleshooting, solving technical faults, and working directly with users and systems? This role sits within a busy Technical Services function, focusing on print systems, end-user support, hardware troubleshooting, and infrastructure maintenance.
You will play a key role in supporting both office and customer environments, ensuring reliable service delivery and fast resolution of technical issues.

Role Overview
The purpose of this role is to provide 1st and 2nd line technical support while also supporting print systems, hardware troubleshooting, and field service activities. You will work closely with technical teams to ensure efficient service delivery, accurate documentation, and high-quality customer communication across all interactions.

Responsibilities

Perform diagnostics, troubleshooting, and break/fix support across laptops, PCs, printers, peripherals, and related hardware
Provide 1st and 2nd line IT support via phone, email, and remote tools
Deliver on-site and remote support for hardware, software, networking, and print-related issues
Configure, maintain, and support print systems and associated software/services
Maintain accurate control of tools, equipment, and technical documentation where applicable
Prepare and configure devices for deployment and field service use
Support installation, setup, and staging of IT equipment and systems
Carry out routine maintenance tasks including updates, checks, and basic system health monitoring
Use diagnostic tools, logs, and scripts to identify and resolve technical issues
Maintain full and accurate updates in the call management/ticketing system
Ensure all documentation, progress updates, and resolutions are recorded in real time
Provide clear, professional communication to end users throughout the support process
Escalate complex issues to senior engineers or third-party vendors when required
Collaborate with technical teams to meet service targets and operational requirements
Deliver high standards of customer service in all interactions
Follow all information security, data protection, and health & safety procedures
Undertake additional duties as required to support business operations

Knowledge & Experience Required

Minimum 2 years’ experience in IT support (helpdesk or field-based role)
Strong experience supporting Windows OS, Microsoft 365, Azure, and Active Directory
Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi
Hands-on experience troubleshooting hardware, peripherals, and IT systems
Experience working with ticketing/helpdesk systems
Strong communication and problem-solving skills
Full manual Category B driving licence (required)

Essential

Proven experience supporting and troubleshooting print environments and devices

Desirable

Knowledge of Linux and/or macOS environments
Basic SQL skills for querying or data analysis
Awareness of ITIL principles and service management practices
Industry certifications (CompTIA, Microsoft, Cisco, ITIL, etc.)

What’s in It for You

Company van
Competitive salary and company pension scheme
Free financial advice service
Life assurance and comprehensive wellness programme
Sponsored training and ongoing professional development
Regular team-building events and company initiatives
3 paid volunteer days per year

Job Types: Full-time, Permanent

Pay: €30,000.00-€35,000.00 per year

Benefits:

Employee assistance program
On-site parking

Experience:

IT support: 2 years (preferred)

Licence/Certification:

B Driving Licence (required)

Work authorisation:

Ireland (required)

Location:

Enniscorthy, County Wexford (preferred)

Work Location: In person

Quick apply

Refine Your Search

linux systems engineer operations jobs

Technical Support Engineer

Manager, Support Engineering

Solutions Support Engineer

Lead Atlassian Engineer

Senior Software Engineer

Senior Site Reliability engineer

Infrastructure Engineer, Edge & Security

Network Development Manager, NetEng

Senior Cloud Security Engineer

Director, Customer Support

Senior Manager, Engineering

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