Find customer service representative us Jobs in dublin, d

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Quick apply
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Conference & Banqueting Manager

Fitzpatrick Castle hotel -
Killiney, County Dublin

Quick apply

Job details

Permanent | Full-time

Full job description

SCOPE & GENERAL PURPOSE OF JOB:

Reporting to the Hotel Manager, you will be accountable for Guest Care and Service in all Conference & Banqueting areas, including P.J's and it's services. Working with the team to ensure that all sales opportunities are maximised; employees are developed in a structured manner; and the customers are offered the highest quality standards and value for money.

GENERAL ACCOUNTABILITIES:

To establish and implement standards of performance within the relevant areas of the hotel.

To roster staff for each area, in line with business demands.

To ensure all staff are trained to deliver the service expected within a four star establishment and in accordance to the Standard Operating Procedure for that department.

To work with the Hotel Manager and Head Chef when necessary to review menus and standards for all C&B areas, ensuring that the standard consistently meets the expectation of the customer.

To develop good working relationships with suppliers, representatives and customers ensuring Fitzpatrick Castle Hotel maximises sales potential and achieves a high profit margin

To define and pursue C&B revenue opportunities and to assist colleagues in controlling costs within all C&B functions

To train, manage and motivate team leaders and staff and ensure they are constantly developed and challenged

To be responsible for guest care in all C&B areas, dealing with all customer complaints/comments with appropriate follow up/investigation and passing on relevant information to Hotel Manager

To maintain the correct level of stock in each area at all times, ensuring correct documentation of all stock movement is completed accordingly and that all issues/transfers of stock are recorded.

To enforce and comply with Rules of Operation for the hotel clock-in system, ensuring rosters and costings are accurate and all changes/anomalies are amended as soon as is practicable

To work as part of the Management Team, being aware of colleagues and their needs, and being flexible at all times

To carry out effective recruitment of employees, ensuring the right people with the right skills, are in the right place at the right time.

To create an environment which promotes employee morale and encourages the Team to have pride and commitment in their area of work.

To work with the Hotel Human Resources Manager to develop an effective training plan for the Department.

To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.

To maintain all company policies and procedures.

To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment ensuring that members of the Team are trained

SPECIFIC ACCOUNTABILITIES:

To work with the Hotel Manager in establishing standards of performance within the conferencing & Banqueting areas of the hotel, ensuring all services offered are of the highest quality and all staff are trained in the delivery of same

Management, planning and execution of all events within conferencing and banqueting incorporating operational planning, logistics, liaising with other departments and adherence to budgetary guidelines

To compile a weekly roster for the C&B areas of the hotel, ensuring sufficient notice is given to employees as per the Quality Employer Programme, and paying specific attention to revenue forecasts and labour budgetary guidelines

To support the Events Co-Ordinator and Director of Sales & Marketing in attracting and organising events

To monitor and control any and all stock used in the conference & banqueting department including coffee/tea/stationary/linen etc and to conduct regular stock takes of same

To take responsibility for the hotels' AV equipment ensuring it's correct us and maintenance at all times and by all C&B personnel

To carry out routine maintenance checks on all AV equipment on a monthly basis

To continuously monitor and revise SOP manuals and standards within the Conference & Banqueting areas ensuring they are up to date and applicable to current market and consumer needs

To constantly adapt and develop all areas of conferencing at Fitzpatrick Castle Hotel to ensure the client is offered the most innovative services they may require

To ensure cleanliness and presentation of all meeting and banquet rooms is of the highest standard at all times and to report any maintenance issues therein without delay

This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by senior executives.

Quick apply

Refine Your Search

customer service representative us jobs in dublin, d

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