Find Ecommerce customer support Jobs in Dublin County Dublin

ECommerce Logistics & Operations Support
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Continuous improvement
- AI
- Annual leave
- Employee assistance program
Quick apply
Sales Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Google Suite
- Sales
- Bachelor's degree
- Annual leave
- Work from home
14d
Onboarding Advisor - German Market
eBay Inc. —DUBLIN 15, County Dublin
- €45,240 a year
- Full-time
- Sales
- English
- Business development
11d
Production Support Analyst
eBay Inc. —Dublin, County Dublin
- Weekend availability
- Oracle
- Master's degree
- SQL
Product Designer - E-Commerce
Phorest —DUBLIN 7, County Dublin
- Hybrid work
- Research
- No degree
- Communication skills
- Employee assistance program
Quick apply
Trust & Risk Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- English
- Work from home
Trust & Risk Agent (French Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Social media management
- Customer service
- English
- Work from home
Outbound Business Development Representative - Central (German speaking)
Klaviyo —Dublin, County Dublin
- €43,550 a year
- English
- No degree
- Communication skills
Quick apply
Senior Risk Analyst
eBay Inc. —Dublin, County Dublin
- Full-time
- Data analysis skills
- English
- SQL
AI Infrastructure Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- Master's degree
- Annual leave
- Work from home
Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
Forward Deployed Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Staff Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Product Owner
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Analysis skills
- No degree
- Employee assistance program
Quick apply
13d
Backend Software Engineer, AI Platform
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer Science
- Customer service
- Java
Principal Commercial Sales Enablement Partner, EMEA
Klaviyo —Dublin, County Dublin
- €88,000–€132,000 a year
- Sales
- Leadership
- Communication skills
Quick apply
11d
Sr. SDE, Distributed Databases
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer science
- Computer Science
- Master's degree
Manager European CBT Markets - FTC
eBay Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Spanish
- Sales
- English
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Account Manager - German Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home

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ECommerce Logistics & Operations Support

Luzern eCommerce Group
Dublin, County Dublin

Quick apply

Job details

Benefits

Annual leave
Company events
Employee assistance program

Qualifications

Microsoft Excel
Logistics
Warehouse management system
3PL
E-commerce
Continuous improvement
Freight
AI
Business
Communication skills

Full job description

Join Luzern eCommerce: Powering the World’s Most Ambitious Brands

Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands and Philips to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms.

Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it.

Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history!

Tasks

The E-Commerce Logistics & Operations Coordinator supports the day-to-day execution of e-commerce logistics operations across fulfilment, transportation, returns, carrier management, and operational reporting activities.

Acting as the central coordination point between warehouses, carriers, 3PL partners, customer service teams, account managers, finance, and internal stakeholders, the role ensures orders are dispatched efficiently, shipments are tracked accurately, operational issues are resolved promptly, and reporting and invoicing activities are completed accurately.

This position enables the E-Commerce Logistics Manager to focus on strategic logistics initiatives, carrier performance, network optimisation, capacity planning, and service improvement.

What You'll Be Doing

Logistics & Fulfilment Operations

Coordinate daily order dispatch across all e-commerce fulfilment channels.
Monitor shipping schedules and service levels to ensure on-time delivery performance.
Coordinate carrier collections and warehouse dispatch activities.
Support operational planning during peak trading periods, promotions, and seasonal events.
Escalate capacity constraints, delays, and operational risks where required.

Carrier & 3PL Management

Serve as the day-to-day operational contact for carriers, freight providers, and logistics partners.
Coordinate shipment bookings, collections, delivery updates, and service issues.
Monitor carrier performance and proactively identify service risks, delays, and recurring failures. Ensure Customer Service teams and Account Managers are informed of customer-impacting issues, with clear resolution plans, timelines, and regular progress updates until closure.
Support onboarding of new carriers and operational process improvements.

Shipment Tracking & Exception Resolution

Monitor shipment visibility and tracking platforms.
Investigate delayed deliveries, failed shipments, and customer-impacting logistics issues.
Coordinate resolution with warehouses, carriers, customer service teams, and external partners.
Maintain accurate records of incidents, resolutions, and corrective actions.

Inbound & Reverse Logistics

Coordinate inbound deliveries with suppliers, carriers, and warehouse teams.
Monitor inbound shipment progress and communicate delays or issues.
Support returns processing and reverse logistics activities.
Track return volumes, turnaround times, and service performance.

Systems, Reporting & Administration

Maintain accurate logistics data across TMS, WMS, ERP, and carrier systems.
Produce regular operational and KPI reports.
Monitor shipment, carrier, inventory, and cost-related data accuracy.
Support month-end reporting, carrier reconciliations, supplier invoicing, client billing support, and logistics cost analysis in partnership with the E-Commerce Logistics Manager and Finance team.
Support process improvement initiatives, system enhancements, automation projects, and the effective use of AI tools to improve operational efficiency, reporting accuracy, and productivity.

Stakeholder Communication

Act as a key liaison between logistics, warehouse operations, customer service, inventory, supply chain teams, account managers, and finance.
Provide timely updates on shipment status, operational risks, service issues, and resolution effective communication between internal teams and external logistics partners

Success in this role will be measured by:

Orders dispatched on time and within agreed service levels.
Shipment issues identified, communicated, and resolved quickly.
Customer Service teams, Account Managers, and stakeholders kept informed of customer-impacting logistics issues.
Accurate logistics data, reporting, invoicing support, and system administration.
Returns processed efficiently and within agreed timelines.
Positive contribution to operational improvements, automation, and efficiency initiatives.
Strong collaboration with internal teams, suppliers, carriers, and logistics partners.

Requirements

What You'll Bring

Essential

2–4 years' experience in logistics, fulfilment, transportation, supply chain, or e-commerce operations.
Experience working with carriers, freight providers, or 3PL partners.
Strong organisational and coordination skills.
Experience using logistics systems (TMS, WMS, ERP, or similar).
Advanced Microsoft Excel capability, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis functions, reporting, and reconciliation of large data sets.
Excellent communication and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and numerical accuracy.

Desirable

Experience within e-commerce, retail, distribution, or fulfilment operations.
Exposure to logistics KPI reporting and operational performance analysis.
Experience using AI tools to improve productivity, reporting, process automation, and operational efficiency.
Knowledge of continuous improvement methodologies.

Qualifications

Diploma or Degree in Logistics, Supply Chain, Business, Operations, or a related discipline.
Professional certifications such as CILT, APICS/ASCM, Lean Six Sigma, or equivalent are advantageous.

Benefits

What We Offer

Competitive Compensation: Attractive salary package with benefits.
Work-Life Balance: Competitive annual leave and flexible working arrangements.
Growth Opportunities: Access to learning and development programs to enhance your skills.
Culture and Environment: A fun, inclusive, and collaborative workplace.
Wellbeing Support: Access to an Employee Assistance Programme (EAP).
Quarterly Social Events: Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.

We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.

Quick apply

Refine Your Search

ecommerce customer support jobs in dublin county dublin

ECommerce Logistics & Operations Support

Sales Development Representative

Onboarding Advisor - German Market

Production Support Analyst

Product Designer - E-Commerce

Trust & Risk Agent (German Speaking)

Trust & Risk Agent (French Speaking)

Outbound Business Development Representative - Central (German speaking)

Senior Risk Analyst

AI Infrastructure Engineer

Principal Customer Success Manager, Enterprise

Forward Deployed Software Engineer

Staff Forward Deployed Engineer

Product Owner

Backend Software Engineer, AI Platform

Principal Commercial Sales Enablement Partner, EMEA

Sr. SDE, Distributed Databases

Manager European CBT Markets - FTC

Senior Full Stack Engineer - Team Web

Account Manager - German Speaking

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