Find ecommerce customer support Jobs in dublin, d

Digital Business Analyst
Accenture —Dublin, County Dublin
- Full-time
- AI
- Gym membership
Manager, Relationship Managers (EMEA)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- AI
- Annual leave
- Work from home
4d
Head of Retail and Consumer, LCS, Benelux (English)
Google —Dublin, County Dublin
- Full-time
- Sales
- English
- Bachelor's degree
2d
Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Trust & Risk Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- English
- Work from home
Trust & Risk Agent (French Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- English
- Work from home
Product Manager
Siena AI —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- AI
Forward Deployed Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
2d
Senior Solutions Architect
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- AI
- HTML
- Annual leave
- Work from home
AI Infrastructure Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- Master's degree
- Annual leave
- Work from home
Staff Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Software Engineer III
Workhuman —Dublin, County Dublin
- Full-time
- Oracle
- Maintenance
- Java
- Free parking
- Annual leave
Pre-Sales Solutions Engineer (Italian Speaking)
Klaviyo —Dublin, County Dublin
- €54,400–€81,600 a year
- Sales
- English
- SQL
Quick apply
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Senior GTM Product Enablement Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Salesforce
- AI
- Annual leave
- Work from home
Senior Engineer, AI Developer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- AI
- Python
- Annual leave
- Work from home
Senior Product Engineer - AI Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Python
- Annual leave
- Work from home
Sr Pre-Sales Solution Engineer (French speaking)
Klaviyo —Dublin, County Dublin
- €80,000–€120,000 a year
- Sales
- English
- SQL
Quick apply
Senior Engineer, Infrastructure Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- Annual leave
- Work from home

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Digital Business Analyst

Accenture -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Gym membership

Qualifications

Jira
SAFe
E-commerce
Confluence
Business requirements
AI
Figma

Full job description

As a Digital Business Analyst you will drive the digital product design. Focusing on delivering leading customers experiences across digital channels (e.g. app / website / CRM) projects from requirements gathering and definition, customer experience design through to delivery and roll out to end customers.

Key tasks and responsibilities:

Planning and leading business requirements workshops, including requirements write up
Developing detailed and clear business requirements to enable customer experience design and development teams to deliver leading customer experiences for customers
Business case creation including value identification and measurement
Conducting customer stakeholder interviews to capture business insights and requirements
Support and provide direction to client product owners on feature prioritisation
User story creation and product backlog creation and ongoing backlog grooming
Utilise design thinking and agile methodologies to deliver customer and business benefits in a timely manner
Owns projects from beginning to end, eliminates obstacles and takes responsibility for getting results for our clients and their customers
Acts as a project coordinator for digitally based projects, managing resources, stakeholders and relationships across teams internally and with the client
Brings together people from creative, business and technical backgrounds, often across multiple dispersed teams, to collaborate for project success
Effectively communicates with client and project teams alike, from requirement gathering and expectation management, to communicating vision and team collaboration
Develops and mentors' colleagues and team members at different levels of experience and with different skill sets

4+ years of working on customer / digital projects from vision through to delivery
Experience in the delivery of Web, Mobile and eCommerce projects based on leading technology platforms
Experience of customer / digital design projects, working with Service, UX and UI designers, front-end developers, data engineers and digital marketers
Experience in running business and technology workshops to capture business and technical product requirements
Experience utilising AI tools and agentic AI to capture, shape and refine requirements
Experience in AI Native engineering practices delivering enterprise ready AI agents with familiarity of leading AI providers (e.g. Anthropic, Google, OpenAI etc)
Experience of working with multi-location teams is preferable
Experience of working in complex, matrix organisations is preferable
Experience of Atlassian tooling (Jira, Confluence) or equivalent is an advantage
Experience of Figma tooling or equivalent is an advantage

Qualifications

Relevant 3rd level qualification – design, technology, other
Agile Certification such as SAFe is an advantage
PMP Certified or similar qualification an advantage
AI certification or similar qualification an advantage

What’s in it for you:

At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, discounted gym membership, emergency caring facilities, and 2 days’ leave per year for charitable work of your choice! Flexible working arrangements can be discussed depending on the position.

Does this appeal to you? If so, we wish to hear from you:

Please advise if you have any requirements, so we can investigate into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]

Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Apply Now

Refine Your Search

ecommerce customer support jobs in dublin, d

Digital Business Analyst

Manager, Relationship Managers (EMEA)

Head of Retail and Consumer, LCS, Benelux (English)

Product Engineer

Trust & Risk Agent (German Speaking)

Trust & Risk Agent (French Speaking)

Product Manager

Forward Deployed Software Engineer

Senior Solutions Architect

AI Infrastructure Engineer

Staff Forward Deployed Engineer

Staff Product Engineer

Software Engineer III

Pre-Sales Solutions Engineer (Italian Speaking)

Senior Full Stack Engineer - Team Web

Senior GTM Product Enablement Manager

Senior Engineer, AI Developer

Senior Product Engineer - AI Platform

Sr Pre-Sales Solution Engineer (French speaking)

Senior Engineer, Infrastructure Platform

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