Find ecommerce customer support Jobs in dublin, d

Customer Support Specialist, eShop (Channel Operations)
Analog Devices —Glasnevin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
1d
Associate Graphic Designer
eBay Inc. —DUBLIN 15, County Dublin
- Full-time
- Bachelor's degree
- AI
- Communication skills
20h
Graduate SWE - Distributed Databases
eBay Inc. —Dublin, County Dublin
- €50,500–€58,500 a year
- Full-time
- Computer Science
- System design
- Java
20h
Graduate SWE – Data Platforms
eBay Inc. —Dublin, County Dublin
- €50,500–€58,500 a year
- Full-time
- Computer Science
- Java
- Master's degree
20h
Head of Retail and Consumer, LCS, Benelux (English)
Google —Dublin, County Dublin
- Full-time
- Sales
- English
- Bachelor's degree
1d
Field Marketing Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Project management
- Organisational skills
- Annual leave
- Work from home
2d
Forward Deployed Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
2d
Staff Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Software Engineer III
Workhuman —Dublin, County Dublin
- Full-time
- Oracle
- Maintenance
- Java
- Free parking
- Annual leave
Senior Language Manager, German (8 month FTC)
Klaviyo —Dublin, County Dublin
- €56,000–€90,000 a year
- English
- Master's degree
- Bachelor's degree
Quick apply
Senior GTM Product Enablement Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Salesforce
- AI
- Annual leave
- Work from home
Senior Engineer, AI Developer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- AI
- Python
- Annual leave
- Work from home
Senior Product Engineer - AI Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Python
- Annual leave
- Work from home
Pre-Sales Solutions Engineer (Italian Speaking)
Klaviyo —Dublin, County Dublin
- €54,400–€81,600 a year
- Sales
- English
- SQL
Quick apply
Sr Pre-Sales Solution Engineer (French speaking)
Klaviyo —Dublin, County Dublin
- €80,000–€120,000 a year
- Sales
- English
- SQL
Quick apply
Senior Engineer, Infrastructure Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- Annual leave
- Work from home
Senior Solutions Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Communication skills
- Time management
- Annual leave
- Work from home
Principal Demo Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Master's degree
- AI
- Python
- Annual leave
- Work from home
2d
Sr. SDE, Distributed Databases
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer science
- Computer Science
- Master's degree

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Customer Support Specialist, eShop (Channel Operations)

Analog Devices -
Glasnevin, County Dublin

Apply Now

Job details

Full-time
1 day ago

Qualifications

Microsoft Excel
Microsoft Outlook
Order management system
SAP
E-commerce
Communication skills

Full job description

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X .

Customer Support Specialist, eShop (Channel Operations)

Description:

ADI’s Channel Operations team is seeking a customer-focused, process-driven Customer Support Specialist to deliver best-in-class service for eShop customers. In this role, you will manage customer inquiries and cases end-to-end, partner with internal teams to resolve order and account issues, and help improve self-service capabilities to create a seamless customer experience across ordering, returns, and related transactions.

Key Responsibilities Include:

Own eShop customer service inquiries across email and case channels.
Monitor, prioritize, and close customer cases within defined service-level agreements (SLAs).
Support live chat inquiries from eShop customers, ensuring timely, accurate responses.
Research, troubleshoot, and resolve order management issues (e.g., order status, pricing, shipping, invoicing) by partnering with cross-functional teams.
Initiate and process customer returns (RMA) and support NDA workflows as required.
Contribute to and help implement self-service processes and knowledge content to improve ease of doing business for customers.
Drive performance against customer service goals (quality, responsiveness, case resolution) and identify opportunities for continuous improvement.

Qualifications of ADI’s Customer Operations Specialist:

Strong attention to detail with a solutions-oriented mindset; excellent interpersonal, written, and verbal communication skills.
Proficiency with Microsoft 365 (Outlook, Excel, Teams) and comfort working in data-driven, process-based environments.
Prior experience in customer support, order management, or case management (eCommerce and/or B2B environment a plus).
Experience with SAP and Model N is preferred.

Required Travel: No

Shift Type: 1st Shift/Day

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: 1st Shift/Days

Apply Now

Refine Your Search

ecommerce customer support jobs in dublin, d

Customer Support Specialist, eShop (Channel Operations)

Associate Graphic Designer

Graduate SWE - Distributed Databases

Graduate SWE – Data Platforms

Head of Retail and Consumer, LCS, Benelux (English)

Field Marketing Manager

Forward Deployed Software Engineer

Staff Forward Deployed Engineer

Staff Product Engineer

Software Engineer III

Senior Language Manager, German (8 month FTC)

Senior GTM Product Enablement Manager

Senior Engineer, AI Developer

Senior Product Engineer - AI Platform

Pre-Sales Solutions Engineer (Italian Speaking)

Sr Pre-Sales Solution Engineer (French speaking)

Senior Engineer, Infrastructure Platform

Senior Solutions Engineer

Principal Demo Engineer

Sr. SDE, Distributed Databases

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