Find technical lead Jobs in galway, g

Customer Support Specialist
Diligent Corporation —Galway, County Galway
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
3d
Head of Gardencare
Hygeia —Galway, County Galway
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Software Engineer-Typescript
Liberty IT —Galway, County Galway
- Hybrid work
- Computer Science
- AWS
- Software development
- Employee discount
Senior Software Cloud Engineer - PCS - IoT
Medtronic —Galway, County Galway
- €65,600–€98,400 a year
- Full-time
- Azure
- Computer Science
- DevOps
Senior Software Engineer - Apps
Cisco Systems —Galway, County Galway
- Full-time
- Hybrid work
- DevOps
- System design
- Windows
Inside Sales Representative (EMEA)
MathWorks —Galway, County Galway
- Sales
- Bachelor's degree
- No degree
Engineering Manager - REF: 2536a
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Software Engineer - MLOps
Liberty IT —Galway, County Galway
- Hybrid work
- AWS
- IT
- SDLC
- Employee discount
Principal Software Engineer - MLOps
Liberty IT —Galway, County Galway
- Hybrid work
- AWS
- IT
- SDLC
- Employee discount
Sr. Director & Head of Architecture
G-P —Galway, County Galway
- €160,800–€201,000 a year
- Full-time
- Remote
- Computer Science
- Master's degree
- AWS
Quick apply
2d
Customer Success Specialist - French and Spanish
MathWorks —Galway, County Galway
- Spanish
- Sales
- English
1d
Principal Software Engineer - MLOps
Liberty Information Technology —Galway, County Galway
- Hybrid work
- AWS
- IT
- SDLC
- Employee discount
Senior Cloud Architect
Luminate Medical —Galway, County Galway
- Full-time
- Azure
- DevOps
- AWS
Quick apply
Senior Software Engineer, Windows/Desktop Applications - Galway, Ireland
Speechify —Galway, County Galway
- Remote
- Doctoral degree
- Windows
- C++
Welder / Fabricator & CNC Operators
Byrne-Mech Ltd —Athenry, County Galway
- From €18.05 an hour
- Full-time
- Welding
- In-person
Quick apply
1d
Senior Software Engineer
Datavant Ireland —Galway, County Galway
- Azure
- Windows
- SQL
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Payroll administrator
MKO —NUIG, County Galway
- Microsoft Excel
- Communication skills
Quick apply
Senior Design Assurance Engineer
Luminate Medical —Galway, County Galway
- Full-time
- Microsoft Excel
- No degree
- Communication skills
Quick apply
Senior Financial Accountant - Galway
Smyths Toys —Galway, County Galway
- ERP systems
- Analysis skills
- Accounting
- Store discount
- Annual leave
16h
Senior Environmental Scientist
AtkinsRéalis —Galway, County Galway
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Mentoring

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Customer Support Specialist

Diligent Corporation -
Galway, County Galway

Quick apply

Job details

3 days ago

Benefits

Annual leave

Qualifications

Operating systems
Customer service
Windows
Technical support
Communication skills

Full job description

Shift Timing : The core shift pattern is 9:00am–5:30pm BST. However, during periods of increased activity—especially when supporting AMER morning operations—your shift may occasionally move to 11:00am–7:30pm BST.
Position Overview:

We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.

Key Responsibilities

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer's information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
Research required information using available resources
Follow standard processes and procedures
Identify and escalate priority issues per Client specifications
Redirect problems to appropriate resource
Accurately process and record call transactions using a computer and designated CRM software
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
Organize ideas and communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and updates

Required Experience/Skills

1-3 years' experience of phone-based Software Application/Technical Support/Customer Service supporting end users
Excellent communication skills with internal stakeholders
Experience of phone-based Software Application/Technical Support or call center experience supporting end users
Proven problem-solving skills and technical aptitude
Working knowledge of Windows OS and other major operating systems
Superb communication and customer handling skills
Ability to think on your feet in a highly demanding and fast moving environment

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

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Refine Your Search

technical lead jobs in galway, g

Customer Support Specialist

Head of Gardencare

Senior Software Engineer-Typescript

Senior Software Cloud Engineer - PCS - IoT

Senior Software Engineer - Apps

Inside Sales Representative (EMEA)

Engineering Manager - REF: 2536a

Software Engineer - MLOps

Principal Software Engineer - MLOps

Sr. Director & Head of Architecture

Customer Success Specialist - French and Spanish

Principal Software Engineer - MLOps

Senior Cloud Architect

Senior Software Engineer, Windows/Desktop Applications - Galway, Ireland

Welder / Fabricator & CNC Operators

Senior Software Engineer

Payroll administrator

Senior Design Assurance Engineer

Senior Financial Accountant - Galway

Senior Environmental Scientist

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