Safegard Systems, based in Bray; Ireland and part of the Swegon Group, are leading Specialists in fire dampers, smoke dampers and damper control & monitoring systems.
Safegard are now recruiting for an experienced Field Services Supervisor in a stand-alone role, working from the Bray office / customer sites to deliver service and support on the Safegard Systems range of control system products throughout Ireland, UK & Europe. Providing training and continuous development to the Field Service teams of Commissioning and Maintenance operatives and engineers. Primarily supervising the team and ensuring compliance with safe systems of work in line with business requirements and expectations.
Main Duties and responsibilities: (This is not an exhaustive list and is subject to change depending on the business needs)
Supervising the Commissioning & Maintenance Engineers and Operators on a day to day basis, offering first line support
Provide technical advice and support to customers, the internal service department, and other Safegard departments as needed
Assist in the preparation and submittal of RAMS as per customer requirements where needed
Oversee the teams reporting through JobLogic and drive both accuracy and improvements
Providing up skilling and training to Commissioning and Maintenance teams through coaching and mentoring, as well as supporting Induction Plans, Probationary Reviews and Skills Gap Analysis
Conduct Toolbox Talks, Engineer Safety Reviews, Risk Assessments and Inspections as well as providing concise and clear feedback to the management team on Engineer performance and development
Provide regular feedback through the Engineer Feedback Form and regular updates to management through a Supervisor Weekly Report
Undertake regular stock takes within the Field Services teams
Carrying out maintenance, repair, commissioning and service support to a wide range of equipment when additional site support is needed
Communicating technical information and site requirements back to the office teams
Completion of relevant service paperwork using our online platform
Liaising and developing working relationships both with the customer and other employees within the company.
Awareness and appreciation of Health and Safety requirements and completion of Dynamic Risk Assessments
Review and suggest improvements to add value to the service delivery
To provide high level quality customer service both internally and externally
Ensure we promote the Safegard & Swegon, offering any support and potential leads across the Group Companies for business opportunities and development
Compliance with company policies, procedures and processes
Essential Qualifications:
Essential Experience:
- Competent with Microsoft Office
- Good understanding of Smoke/Fire Dampers & Controls
- Experience working on construction sites
- Excellent telephone manner & communication skills
- Self-motivated solution seeker
- Highly organised with attention to detail
- Supervising / Developing a team of engineers
We offer
At Swegon Group and Safegard, we work to create the world's best indoor climate that makes people thrive and feel-good inside. We have ambitious goals in our sustainability efforts, in offering the most energy-efficient products, promoting gender equality, and becoming carbon neutral, and we have clear transparency in our work. We offer exciting challenges in a global environment with competent colleagues and a culture characterized by our values; "Customer Empathy, Trust, and Commitment," which permeate everything we do and are the basis for the decisions we make and how we interact with each other. We have an open and flexible organizational culture with short decision-making processes, plenty of development opportunities, and we care about you being able to balance your work with your personal life. We place great emphasis on personal qualities, welcome applicants with different backgrounds, and strive for diversity and gender equality.
About Swegon Group
Swegon Group, owned by the Stockholm Stock Exchange-listed Investment AB Latour, is a market-leading provider of a healthy indoor climate, with solutions for ventilation, heating, cooling, and climate optimization, as well as connected services and technical expertise. Swegon has subsidiaries and distributors worldwide and 17 production units in Europe, North America, and India. The company has approximately 3000 employees and had a turnover of approximately SEK 6 billion in 2022.
(Please note; we are not considering agencies to assist with filling this position.)
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