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Consultant Secretary

Beacon Hospital -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
8 hours ago

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Meditech
Windows
Microsoft Office
Leaving certificate
FETAC

Full job description

Job Description

Job Title: Consultant Secretary

Department: Endocrinologist

Reports to: Patient Services Manager

Date: 2026

Overall Purpose of Job

Our mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.

The purpose of this role is to provide administrative support in relation to the running of the practice to include dealing with telephone enquiries, booking appointments, tests and procedures, getting charts ready for clinics, collecting monies, dictation and any other administrative duties. This position involves a complex patient cohort, the role is demanding and best suited to an extremely well-organised person with high attention to detail.

Key Responsibilities and Deliverables

Answer incoming telephone calls
Book appointments
Liaise with Hospital with regard to booking tests and procedures
Preparing charts for clinics and running clinics for consultants
Collect monies
Complete typing and follow up for all patient related correspondence as necessary
Ensure that patient signature, processing bill, issuing receipts are carried out according as per policy and procedure.
Understand the Insurance claim methods and types of cover relevant for procedures in Beacon.
Receive visitors, answer general questions and direct individual to the appropriate person. May perform miscellaneous duties.
Liaise with referring physician, staff and patients.
Have good working knowledge of Microsoft Office. Be fully computer literate and familiar with Microsoft Windows software.
Work well with others.

Confidentiality

You will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality. To this end you will not discuss workings of the Hospital or its patients with people outside the Hospital, save as required to do so in the course of your work.

The incumbent will be required to maintain and enhance their professional knowledge, skills and aptitudes necessary to respond to a changing situation.

Person Specification

Qualifications

Leaving Certificate or equivalent
FETAC Level 5 Course in Medical Administration is desirable
Computer literate
Multiple Hospital systems will be involved, experience in Meditech would be an advantage.
Experience using IT systems, including MS Excel & Word.

Experience

At least 2 years of medical administration or secretarial experience preferably in a front-line role in a pressurised environment
Hospital experience desirable

Job Specific Competencies and Knowledge

Understand how a medical practice is organised

Personal Competencies

Customer Service

Exhibits high level of patient relation skills especially when dealing with elderly patients
Deals effectively with patients who are anxious or nervous
Puts the patient at the centre of their work
Communicates effectively both verbally and in writing

Personal Effectiveness

Have a positive and pleasant disposition
Complies with policies and procedures with keen attention to detail
Assume responsibility for one's work
Work well under pressure
Motivated to care about patients
Extremely well-organised person with high attention to detail

Working skills

Exhibits ability to work as member of team in daily performance of duties by helping others, communicating and handing over effectively and so forth
Sees the impact of one's actions on the wider team

Problem Solving and Continuous Improvement

Can think on their feet when faced with patient queries
Is always looking for ways to improve the patient experience
Is always looking for new ways of working and optimising processes

Quality and Patient Safety

Complies with all patient safety requirements to include patient identification, data protection, accurate recording of information and maintaining a safe and healthy work environment

Flexibility and adaptability

All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required.

This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the Hospital.

Quick apply

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