Find programme support officer Jobs in dublin county dublin

Senior French Speaking Customer Operations Agent
FNZ —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Clinical Nurse Specialist CNS /Candidate Clinical Nurse Specialist -Gynaecology Nurse Sonographer
Tallaght University Hospital —Tallaght, County Dublin
- Communication skills
- Annual leave
9d
Head Of Digital Marketing And Analytics
Irish Rugby Football Union (IRFU) —Dublin, County Dublin
- Full-time
- Marketing
- Master's degree
- Analysis skills
- Fuel card
- Annual leave
7d
Security Operations Supervisor
Securitas Ireland —Clonee, County Meath
- €25.91 an hour
- Overtime
- Customer service
- English
- Leaving certificate
- Free parking
- Employee assistance program
Quick apply
9d
Senior Fund Accounting Officer (Lux)
IQ-EQ —Dublin, County Dublin
- Full-time
- Hybrid work
- Accounting
- Annual leave
Quick apply
Senior Director, Risk & Controls (12 FTC)
Fiserv —Dublin, County Dublin
- Full-time
- In-person
- Leadership
7d
Security and Safety Officer
Securitas Ireland —Dublin, County Dublin
- 12 hour shift
- Microsoft Office
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
4h
Basic grade Cardiac Physiologist Permanent
Tallaght University Hospital —Tallaght, County Dublin
- Master's degree
- Bachelor's degree
- No degree
- Annual leave
- Sick pay
1d
Senior Dietitian - Off Site locations
Tallaght University Hospital —Tallaght, County Dublin
- Supervising experience
- No degree
- Annual leave
- Sick pay
Social Care Manager 1
Gheel Autism Services —Dublin, County Dublin
- €53,357–€62,311 a year
- Full-time
- Management
- Microsoft Office
- Budgeting
- Annual leave
- Employee assistance program
Quick apply
2d
Infrastructure Strategy Project Manager
AECOM —Dublin, County Dublin
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Rapid Responders Weekends - Homecare
Manor Homecare —Maynooth, County Kildare
- €20,800 a year
- Weekend availability
- No degree
- Communication skills
- Time management
- Free parking
- Employee assistance program
Quick apply
Legal Counsel
Lanas —Sandyford, County Dublin
- Full-time
- Hybrid work
- Patient care
- Contracts
- Communication skills
- Annual leave
- Work from home
Quick apply
Product Marketing Manager
Pulsate Mobile —Dublin, County Dublin
- Full-time
- Remote
- Sales
- AI
- Banking
Quick apply
Technical Partner
Origina —Sandyford, County Dublin
- Full-time
- Hybrid work
- No degree
- Annual leave
- Employee assistance program
Quick apply
Director of Development
Respond Housing Association —Dublin, County Dublin
- Full-time
- Hybrid work
- Presentation skills
- Construction
- Communication skills
Quick apply
9d
Project Manager
B.M.D. & Company —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Project Manager
BMD & Co Limited —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
H&S Manager
Cunningham Contracts —Dublin, County Dublin
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Annual leave
- Employee assistance program
Quick apply
Nurse Practice Development Co-ordinator - Assistant Director of Nursing
Tallaght University Hospital —Tallaght, County Dublin
- Acute care
- Nursing
- Doctoral degree
- Annual leave
3d

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Senior French Speaking Customer Operations Agent

FNZ -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

French
Microsoft Excel
Microsoft Outlook
English
Business
Communication skills

Full job description

Role Description

This role is responsible for core processing within specific functions, depending on the individual team, within the Customer Operations Functional Area, and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ.

This means the following key requirements,

The role holder will be responsible for all aspects of day to day processing, ensuring that all processes are followed correctly and completed to a high level of quality, maintaining customer files and records, issuing quotes or payments and helping out on additional tasks outside the normal day to day work as required. High level of proficiency in both written and spoken business French is essential as well as experience in the French life insurance market
The role holder will play a lead role for service delivery to our clients based in France from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

Specific Role Responsibilities

Strategy

Deliver best in class operational services to clients and internal partners.
Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
As an internal stakeholder drive and positively support the relationships globally to create a positive, collaborative, and engaged relationship.
Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, , consultants, , third parties,

Process

Ensure that completion of daily tasks are true and accurate, minimising errors with processing and quality actions,
Delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through quality processing,
Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.
Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on quality and prevention.
Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.
Support & Drive quality of processing for handling client assets and client money within role; and deliver reporting / evidence to the Manager evidence standards achieved.

People

Maintain training requirements
Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.
Be an effective communicator, ensuring that information is communicated effectively in both French and English to necessary parties and in a timely manner for purpose of rapid resolution
Ensure compliance with all mandatory training is completed in a timely fashion.
Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.
Develop professional and technical knowledge and skills, via training & development, in order to meet Continuing Professional Development requirements.

Experience required

Required Knowledge & Skills

A degree or equivalent in business would be an advantage
Experience in French Life Insurance market
Operations experience within the Wealth Management / Insurance or pensions industry.
Experience in delivery of superior client/customer services.
Experience in standard office based applications, eg word, outlook, excel
The ability to work accurately and to deadlines.
Excellent interpersonal, communication and influencing skills.
Change management experience would be advantageous
Able to demonstrate understanding of regulations that apply within the region ie France
Ability to communicate fluently in French, both written and verbal with a wide range of FNZ clients, consultants and agents - this is essential.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.

Apply Now

Refine Your Search

programme support officer jobs in dublin county dublin

Senior French Speaking Customer Operations Agent

Clinical Nurse Specialist CNS /Candidate Clinical Nurse Specialist -Gynaecology Nurse Sonographer

Head Of Digital Marketing And Analytics

Security Operations Supervisor

Senior Fund Accounting Officer (Lux)

Senior Director, Risk & Controls (12 FTC)

Security and Safety Officer

Basic grade Cardiac Physiologist Permanent

Senior Dietitian - Off Site locations

Social Care Manager 1

Infrastructure Strategy Project Manager

Rapid Responders Weekends - Homecare

Legal Counsel

Product Marketing Manager

Technical Partner

Director of Development

Project Manager

Project Manager

H&S Manager

Nurse Practice Development Co-ordinator - Assistant Director of Nursing

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