JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
WPS Coordinator
Reporting To
Senior Facilities Manager
Job Purpose
To provide administrative services for client campus and to support the Facilities Team
Role Summary
Based in the Dublin Tower, a state-of-the-art corporate campus, this role demands exceptional attention to detail and strong organisational skills. You will be responsible for managing the client’s centralised ticketing system for both planned and reactive works.
A genuine passion for customer service and a commitment to delivering a 5-star experience are essential. The ideal candidate will bring enthusiasm, a solid understanding of Facilities Services, and a strong ability to work collaboratively within a team. Excellent coordination, time management, and problem-solving skills are fundamental requirements for success in this role
Key Responsibilities:
Monitor and Manage Virtual Tools
Regularly check the ticketing systems and relevant communication channels for new requests or updates
First Response & Ticket Allocation
Provide initial responses to all employee requests
Allocate tickets to the appropriate local teams (e.g. Hard & Soft Services)
Ensure notifications are sent to the relevant team via email or instant messaging
Administrative Support
Complete ad hoc administrative tasks as required & provide support to the associate manager
Support routine monthly admin duties to ensure smooth operation
Team Support & Collaboration
Assist the wider Workplace Services (WPS) team as needed
Support & manage supplier onboarding and access to the site
Essential Skills & Experience Required:
Structured and Organised Work Style Ability to manage tasks efficiently with a clear, methodical approach
Strong Technical and Computer Skills Comfortable with digital tools and platforms; quick to learn new systems
Administrative Competence Proven ability to handle administrative tasks with accuracy and attention to detail
Team Player Collaborative mindset with a willingness to support colleagues and work toward shared goals
Reliable and Independent Work Ethic Capable of working autonomously while maintaining high standards
Strong Sense of Ownership Takes initiative and responsibility for tasks and outcomes
Analytical Thinking Ability to connect the dots across teams, sites, and regions
Excellent Communication Skills High level of fluency in English, both written and verbal
Flexibility Willingness to adjust schedule occasionally to support requests from the business
Proven Prioritisation & Problem-Solving Abilities Skilled at managing competing priorities and finding effective solutions
Resourcefulness Demonstrates creativity and initiative in overcoming challenges and finding answers
Tools & Expertise – Preferable Experience:
Google Workspace (Docs, Sheets, Slidesols, Calendar, etc.) Confident use of collaborative Google tools in a fast-paced environment
Ticketing Tool Experience managing requests and workflows via the Real Estate & Workplace Services platform
Instant Messaging Proficient in IM for communication, ticket triage, and team collaboration
Tracker Management Familiarity with project tracking or team coordination
Finance Exposure to procurement and budgeting platforms for raising POs and managing spend
Taskforce or Specialist Group Participation Experience contributing to cross-functional or project-based teams
Regional / EMEA Stakeholder Relationships Previous collaboration with regional and/or EMEA-level stakeholders
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
