Customer Success Manager I
WP Engine —Remote
- Full-time
- Remote
- Google Suite
- Salesforce
- English
- Annual leave
- Work from home
11d
Technical Account Manager
Cloudera —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
2d
Financial Accountant
Muck Rack —Remote
- €55,000–€65,000 a year
- Call to connect
- Remote
- ERP systems
- Finance
- Bachelor's degree
- Annual leave
- Employee assistance program
Credit Product Manager (SME Business Lending)
Revolut —Remote
- Full-time
- Remote
- Leadership
- Negotiation
BlueSnap Technical Merchant Support Agent
Payroc —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Mechanical Project Engineer
Ball Corporation —Remote
- €47,250–€78,750 a year
- Remote
- AutoCAD
- English
- Microsoft Office
Senior Software Engineer - Grafana Databases, Managed Services | Ireland | Remote
Grafana Labs —Remote
- €104,000–€124,800 a year
- On call
- Remote
- Azure
- System design
- AWS
- Annual leave
Sales and Account Manager
Solenis —Remote
- Full-time
- Remote
- Salesforce
- Hotel
- Business development
Enterprise Sales Executive, EMEA
Keeper Security, Inc. —Remote
- Remote
- CRM software
- Sales
- Salesforce
- Sick pay
Senior Back-End Developer
Jibble Group —Remote
- €4,000–€5,000 a month
- Full-time
- Remote
- SQL
- AWS
- Software development
- Annual leave
Quick apply
Fullstack Software Engineer (f/m/d)
Contentful —Remote
- Full-time
- Remote
- Azure
- DevOps
- AWS
- Annual leave
Inside Sales Representative MM, EMEA (PAM)
Keeper Security, Inc. —Remote
- Remote
- Spanish
- Google Suite
- Sales
- Sick pay
Senior Backend Engineer - AI Platform (f/m/d)
Contentful —Remote
- Full-time
- Remote
- Azure
- AWS
- AI
- Annual leave
Field Service Engineer - Leinster (Ireland) (f/m/d)
Avantor —Remote
- Full-time
- Remote
- Engineering
- Microsoft Office
- No degree
- Fuel card
11d
Cloud Security Analyst
CloudBeds —Remote
- Weekend availability
- Remote
- English
- Hotel
- AWS
- Annual leave
3d
Inside Sales Representative SMB, MSP (EMEA)
Keeper Security, Inc. —Remote
- Remote
- Google Suite
- Sales
- Salesforce
- Sick pay
10d
Medical Physicist for Clinical Applications Physicist position
Vision RT Ltd. —Remote
- Weekend availability
- Remote
- Sales
- Research
- Windows
Quick apply
3d
Outbound Sales Development Representative - DACH (German Speaking)
Remote —Remote
- €31,500–€70,950 a year
- Full-time
- Remote
- Sales
- Salesforce
- English
- Annual leave
- Work from home
Sales Representative - Galway County
Wurth Ireland —Remote
- Full-time
- Remote
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply
Senior Drilling Engineer
KoBold Metals —Remote
- Full-time
- Remote
- System design
- English
- Master's degree

I want to receive the latest job alerts for communications manager in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

communications manager jobs near remote

Technical Account Manager jobs in Remote

Sales Representative jobs in Remote

Full Stack Developer jobs in Remote

Field Service Engineer jobs in Remote

Customer Success Manager jobs in Remote

Back End Developer jobs in Remote

Case Manager jobs in Dublin, County Dublin

Sales Assistant, Penneys jobs in Liffey Valley Shopping Centre, County Dublin

Sales Account Manager jobs in Dublin, County Dublin

Sales Account Manager jobs in Cork, County Cork

Inside Sales Representative jobs in Cork, County Cork

Sales Assistant, Penneys jobs in Swords, County Dublin

Sales Assistant, Tk Maxx jobs in Athlone, County Westmeath

Technical Account Manager jobs in Dublin, County Dublin

Technical Account Manager jobs in Cork, County Cork

Hr Manager jobs in Galway, County Galway

Maintenance Manager jobs in Dublin, County Dublin

Gp Practice Manager jobs in Dublin, County Dublin

Assistant Bar Manager jobs in Dublin, County Dublin

Sales Assistant jobs in Blanchardstown, County Dublin

Customer Success Manager I

WP Engine -
Remote

Apply Now

Job details

Full-time
11 days ago

Benefits

Stock Options
Annual leave
Work from home
Employee assistance program

Qualifications

Google Suite
WordPress
Salesforce
English
SaaS
Account management
Communication skills

Full job description

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.

WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com.

The Customer Success Manager I is a dynamic, execution-focused role designed to support a SMB high-volume customer segment. We are seeking a results-driven Customer Success Manager to join our team. This role will include being part of a team that focuses on advising our customers, responsible for developing and executing strategies to foster long-term partnerships, drive revenue retention and growth, while ensuring customer advocates. An ideal candidate will exhibit high-energy, and be a detail-oriented individual who understands and/or eager to execute on the commercial side of the tech industry and has a proven track record with personal face to face customer engagement. This is a foundational role with clear growth opportunities into more strategic Customer Success Roles.

The Day-to-Day

Commercial Execution & Retention

Renewal Management: Own the end-to-end renewal process for assigned high-volume accounts, ensuring timely contract execution and maintaining high Gross Revenue Retention (GRR).
Expansion Identification: Monitor account health and usage data to identify "ready-to-buy" signals, qualifying leads for upsells and passing them to sales team members.
Contract Administration: Manage the administrative side of the customer relationship, including processing amendments, handling billing inquiries, and ensuring CRM data integrity.
Downgrade Management: Assess, process, and accurately execute customer downgrade requests in alignment with policy, ensuring retention risks are identified, properly documented, and addressed through appropriate internal escalation or value-based conversations.

Team Collaboration & Support

Internal Partnership: Work daily with a team of cross-functional team members to provide a unified customer experience. The CSM team will focuses on adoption and value programs
Escalation Support: Act as the first line of defense for commercial escalations within the squad, coordinating with Finance and Legal to resolve obstacles to renewal.

Operational Excellence & Accountability

Data Integrity: Maintain a "high bar" for CRM hygiene. Ensure all renewal dates, contact information, and commercial notes are updated in real-time to support accurate executive forecasting.
Process Improvement: Actively identify bottlenecks in the high-volume renewal process and propose automation or workflow changes to increase the squad's efficiency.
KPI Performance: Drive relentless execution against team-based KPIs, including Net Revenue Retention (NRR), On-Time Renewal Rate, and Task Completion Speed.

Qualifications

Experience: 1–2 years of experience in a customer-facing role (Account Management, Sales, or Customer Success), preferably within a B2B SaaS or tech environment.
Commercial Mindset: Basic understanding of SaaS financial metrics (ARR, Churn, Upsell) and experience with contract terminology.
Technical Proficiency: Experience using CRM tools like Salesforce and CS platforms like Gainsight. Proficient in Google Suite.
Communication: Exceptional written and verbal communication skills in English; ability to manage high-volume call, email, and chat correspondence with professional "Executive Presence."

Core Qualities for Success

Accountability: You take personal ownership of the commercial outcomes for the customer pool and don't let small details slip through the cracks.
Collaborative Spirit: You thrive in a "we" environment rather than an "I" environment, understanding that your commercial wins support the team’s overall health goals.
Agility: You are comfortable pivoting between dozens of different customer interactions in a single day without losing focus or quality.

Perks & Benefits

Company Stock Options (Every employee is an owner in the company)
Great Health Benefits (Medical, Dental, Fertility)
Paid Family and Caregiver’s Leave
Employee Assistance Program
Generous Vacation Time (Who doesn’t like time off)
€435 one-time work from home allowance
4 Company Wellness Days a year
Pension, 5% company match
On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal

LI-DO1

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.

Apply Now

Refine Your Search

communications manager jobs in remote

Customer Success Manager I

Technical Account Manager

Financial Accountant

Credit Product Manager (SME Business Lending)

BlueSnap Technical Merchant Support Agent

Mechanical Project Engineer

Senior Software Engineer - Grafana Databases, Managed Services | Ireland | Remote

Sales and Account Manager

Enterprise Sales Executive, EMEA

Senior Back-End Developer

Fullstack Software Engineer (f/m/d)

Inside Sales Representative MM, EMEA (PAM)

Senior Backend Engineer - AI Platform (f/m/d)

Field Service Engineer - Leinster (Ireland) (f/m/d)

Cloud Security Analyst

Inside Sales Representative SMB, MSP (EMEA)

Medical Physicist for Clinical Applications Physicist position

Outbound Sales Development Representative - DACH (German Speaking)

Sales Representative - Galway County

Senior Drilling Engineer

I want to receive the latest job alerts for communications manager in remote

Related Searches

Explore jobs in more locations

The Day-to-Day

Commercial Execution & Retention

Agility: You are comfortable pivoting between dozens of different customer interactions in a single day without losing focus or quality.

Perks & Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected

Refine Your Search

communications manager jobs in remote

I want to receive the latest job alerts for communications manager in remote

Related Searches

Explore jobs in more locations

The Day-to-Day

Commercial Execution & Retention

Agility: You are comfortable pivoting between dozens of different customer interactions in a single day without losing focus or quality. Perks & Benefits

Agility: You are comfortable pivoting between dozens of different customer interactions in a single day without losing focus or quality.

Perks & Benefits