Find Ecommerce customer support Jobs in Dublin County Dublin

Customer Support Specialist, eShop (Channel Operations)
Analog Devices —Glasnevin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
9h
Full stack .NET engineer
eBay Inc. —Dublin, County Dublin
- Full-time
- Customer service
- SQL
- AI
6h
Trust & Risk Agent (French Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- English
- Work from home
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Product Manager
Siena AI —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- AI
Staff Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
AI Infrastructure Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- Master's degree
- Annual leave
- Work from home
Software Engineer III
Workhuman —Dublin, County Dublin
- Full-time
- Oracle
- Maintenance
- Java
- Free parking
- Annual leave
Forward Deployed Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
13h
Senior Engineer, AI Developer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- AI
- Python
- Annual leave
- Work from home
Senior Product Engineer - AI Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Python
- Annual leave
- Work from home
Sr Pre-Sales Solution Engineer (French speaking)
Klaviyo —Dublin, County Dublin
- €80,000–€120,000 a year
- Sales
- English
- SQL
Quick apply
Principal Demo Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Master's degree
- AI
- Python
- Annual leave
- Work from home
1d
Senior Finance Data Scientist, Existing Business
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- SQL
- AI
- Annual leave
- Work from home
Senior Engineering Manager - Team Billing
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Principal Engineer, Fin AI Agent
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- Master's degree
- AWS
- Annual leave
- Work from home
Sr. SDE, Distributed Databases
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer science
- Computer Science
- Master's degree
Senior Machine Learning Scientist
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home
Senior Data Scientist AI Tooling
Intercom —Dublin, County Dublin
- Hybrid work
- Master's degree
- SQL
- AI
- Work from home
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home

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Customer Support Specialist, eShop (Channel Operations)

Analog Devices -
Glasnevin, County Dublin

Apply Now

Job details

Full-time
9 hours ago

Qualifications

Microsoft Excel
Microsoft Outlook
Order management system
SAP
E-commerce
Communication skills

Full job description

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X .

Customer Support Specialist, eShop (Channel Operations)

Description:

ADI’s Channel Operations team is seeking a customer-focused, process-driven Customer Support Specialist to deliver best-in-class service for eShop customers. In this role, you will manage customer inquiries and cases end-to-end, partner with internal teams to resolve order and account issues, and help improve self-service capabilities to create a seamless customer experience across ordering, returns, and related transactions.

Key Responsibilities Include:

Own eShop customer service inquiries across email and case channels.
Monitor, prioritize, and close customer cases within defined service-level agreements (SLAs).
Support live chat inquiries from eShop customers, ensuring timely, accurate responses.
Research, troubleshoot, and resolve order management issues (e.g., order status, pricing, shipping, invoicing) by partnering with cross-functional teams.
Initiate and process customer returns (RMA) and support NDA workflows as required.
Contribute to and help implement self-service processes and knowledge content to improve ease of doing business for customers.
Drive performance against customer service goals (quality, responsiveness, case resolution) and identify opportunities for continuous improvement.

Qualifications of ADI’s Customer Operations Specialist:

Strong attention to detail with a solutions-oriented mindset; excellent interpersonal, written, and verbal communication skills.
Proficiency with Microsoft 365 (Outlook, Excel, Teams) and comfort working in data-driven, process-based environments.
Prior experience in customer support, order management, or case management (eCommerce and/or B2B environment a plus).
Experience with SAP and Model N is preferred.

Required Travel: No

Shift Type: 1st Shift/Day

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: 1st Shift/Days

Apply Now

Refine Your Search

ecommerce customer support jobs in dublin county dublin

Customer Support Specialist, eShop (Channel Operations)

Full stack .NET engineer

Trust & Risk Agent (French Speaking)

Senior Full Stack Engineer - Team Web

Product Manager

Staff Forward Deployed Engineer

AI Infrastructure Engineer

Software Engineer III

Forward Deployed Software Engineer

Senior Engineer, AI Developer

Senior Product Engineer - AI Platform

Sr Pre-Sales Solution Engineer (French speaking)

Principal Demo Engineer

Senior Finance Data Scientist, Existing Business

Senior Engineering Manager - Team Billing

Principal Engineer, Fin AI Agent

Sr. SDE, Distributed Databases

Senior Machine Learning Scientist

Senior Data Scientist AI Tooling

Senior Software Engineer

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