Find Energy advisor Jobs in Swords, D

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Customer Experience Advisor , Contact Centre

PTSB -
Blackrock, County Dublin

Apply Now

Job details

Permanent
11 days ago

Qualifications

Sales
Customer service
English
Clerical experience
Communication skills

Full job description

Post Date :

19-Jun-2026

Close Date :

10-Jul-2026

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centered on ensuring we deliver what our customers, colleagues and communities need to be successful.

As a Digital & Direct Customer Experience Advisor, you will work collaboratively with your team and Team Lead to support the efficient delivery of business objectives and the day to day operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. PTSB are looking for ambitious and self-motivated individuals who are enthusiastic, goal orientated and have a passion for providing ‘best in class’ customer service team that is shaped by and responds the to customer. The successful candidate will be operating in a fast moving environment which requires high levels of energy and motivation in our growing team in our Customer Contact Centre.

Responsibilities:

Work effectively as part of a high performing team delivering excellent customer service and on own intiative.
Provide an excellent level of customer service and advise our customers throughout their product / financial needs journey where qualified to do so, further improving the customer experience.
Ensure accuracy by being quality focused and adopt a right first time approach at all times.
Support and deliver for customers in our inbound, outbound and our digital channels.
Interact and build exceptional customer relationships providing market leading service that meets the agreed service level agreements.

Requirements:

Essential

To work with our customers regarding their financial requirements an APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If only one APA in Loans, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I.
Strong English language skills verbally and written is essential.

Desired

Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment
Committed to and enjoys working in a fast paced customer focused environment
Proactive, forward looking and driven philosophy

This is a permanent position based in Blackrock, Dublin.

Is this you?

Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.

We reserve the right to draw up a shortlist for interview.

The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.

Apply Now

Refine Your Search

energy advisor jobs in swords, d

Customer Experience Advisor , Contact Centre

Impact Assessment Ireland Lead

Senior Manager, Privacy

Senior Contract Manager

Commercial Support Advisor

Senior Marketing Analytics Manager, Business Partner

Retail Sales Advisor Part- Time

Senior Contract Administrator

Contract Coordinator

Advisory Consultant - Procurement

Senior Project Manager / Associate Director – Real Estate (Healthcare)

Technical Facilities Manager

Deputy Client Account Manager - Water

Senior HR Business Partner - Maternity Cover

Interface Manager

Risk Lead - Infrastructure

HR Business Partner

Regional Sales Director (Greek or Turkish speaker)

Director of Corporate Affairs

Director of Marketing

I want to receive the latest job alerts for energy advisor in swords, d

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