Find escalation specialist Jobs in dublin, d

Eirdata Regional Manager ( Dublin / Leinster )
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Audit Manager II - Financial Crimes
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Risk Lead - Infrastructure
Turner & Townsend —Dublin, County Dublin
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Eirdata Regional Manager ( Dublin / Leinster )
ESS LTD —Dublin, County Dublin
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Amazon Data Services Ireland Limited —Dublin, County Dublin
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EXL Service —Dublin, County Dublin
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Ardmac —Swords, County Dublin
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Clinical Nurse Specialist - Skin Cancer
Blackrock Health Blackrock Clinic —Dublin, County Dublin
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Eirdata Regional Manager ( Dublin / Leinster )

ESS Ltd.
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Engineering
Microsoft Office
Analysis skills
Project management
Leadership
Communication skills

Full job description

Who We Are:
Eirdata, established in 2001, specialises in cleanroom validation, commissioning, compliance, and HVAC services for pharmaceutical, medical device, and healthcare clients. Since 2013, Eirdata has been part of ESS Ltd, a wider engineering group that includes:

ESS – Asset management and maintenance reliability
Eirdata – Cleanroom, HVAC and compliance specialists
CAE – Critical airflow and laboratory control solutions
PML – Predictive Maintenance, providing condition based maintenance monitoring

Position Overview
The Regional Manager for Dublin/Leinster leads and coordinates all Eirdata operations in the region, ensuring the consistent delivery of high quality validation, commissioning, HVAC compliance, and related technical services. The role manages day to day operations, resource planning, client relationships, and team performance across multiple sites.
Reporting to the General Manager and contributing as part of the extended Eirdata leadership team, the Regional Manager upholds Eirdata’s standards of technical excellence, safety, and regulatory compliance. The role ensures all work meets GMP, client, and internal quality requirements while also supporting business growth through strong client engagement, commercial awareness, and continuous improvement in service delivery.

Key Responsibilities:
Operational Leadership

Lead and manage all Eirdata operations within the Dublin/Leinster region, ensuring consistent, high quality service delivery.
Oversee daily scheduling, resource utilisation, and performance against agreed KPIs.
Conduct site visits, operational reviews, and quality checks to maintain technical and regulatory standards.
Ensure all work is delivered safely, efficiently, and in line with project timelines and budgets.

Client & Stakeholder Engagement

Act as the primary point of contact for key regional clients, fostering strong and trusted relationships.
Lead client meetings, address escalations, and proactively manage expectations.
Support the development of proposals, scopes of work, and contract renewals to drive service continuity and growth.
Identify opportunities to enhance client satisfaction and expand Eirdata’s footprint in the region.

Team Leadership & Development

Lead, mentor, and support regional engineering and validation teams to ensure high performance and engagement.
Support recruitment, onboarding, and capability development of new team members.
Conduct performance reviews, set development plans, and promote a culture of accountability, collaboration, and continuous improvement.

Resource & Project Coordination

Manage regional resource planning across validation, commissioning, and HVAC compliance activities.
Coordinate closely with Validation Leads, Project Leads, and other ESS Group functions to optimise delivery and support multisite integration.
Manage subcontractors and vendors, ensuring alignment with quality, safety, and commercial expectations

Financial & Commercial Management

Manage regional budgets, profitability, and cost controls.
Review and approve quotations, monitor financial performance, and contribute to forecasting activities.
Support timely invoicing, commercial accuracy, and identification of efficiency improvements or new revenue opportunities.

Compliance, Safety & Quality

Ensure all regional operations comply with GMP, safety legislation, and Eirdata SOPs.
Support internal and external audits, quality investigations, and safety assessments.
Maintain accurate documentation and ensure all team members adhere to quality and safety processes.
Champion a proactive safety culture across all sites and service lines.

Education & Qualifications

Level 7 or Level 8 qualification in Engineering or a related technical discipline.
Qualification or formal training in Supervisory Management, People Leadership, or Project Management is a strong advantage.
Solid understanding of regulated environments, particularly GMP and cleanroom/compliance standards.

Experience Requirements

Proven experience in a regional, site, or supervisory management role within validation, commissioning, HVAC compliance, or similar technical service environments.
Experience leading and coordinating multidisciplinary engineering teams across multiple client sites.
Demonstrated ability to manage operational delivery, including scheduling, resource planning, and performance tracking.
Background working in GMP regulated, cleanroom, or controlled environments, with a strong understanding of compliance expectations.
Experience representing technical teams in client facing roles, addressing escalations, and building strong professional relationships.
Exposure to commercial aspects such as reviewing quotations, supporting budgeting, or contributing to financial performance.
Full, clean driving licence.
Eligibility to work in Ireland.

Required Skills

Strong leadership and people management capabilities, with the ability to coach, mentor, and develop teams.
Excellent communication, stakeholder management, and interpersonal skills.
High level of organisational and planning ability, with strong attention to detail.
Commercial awareness and analytical skills to support operational and financial decision making.
Proficiency in Microsoft Office (Word, Excel, Outlook) and confident technical report writing.
Problem solving mindset with the ability to make informed decisions in a fastmoving operational environment.
Commitment to safety, quality, and continuous improvement.

Apply Now

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escalation specialist jobs in dublin, d

Eirdata Regional Manager ( Dublin / Leinster )

Enterprise Risk Manager

Senior Regional Environmental Manager – EMEA, AWS Environmental

Asset Management Utilities Engineering Technician(Plumber)

Audit Manager II - Financial Crimes

Platform Owner - Public Cloud

Accounts Payable Team Lead (Maternity Leave Cover)

Risk Lead - Infrastructure

Eirdata Regional Manager ( Dublin / Leinster )

DCEO Chief Engineer , DCEO

Oracle Service Delivery Manager

Senior Quantity Surveyor

Senior Engineer, Applied AI

Pre-Construction Design Lead

Clinical Nurse Specialist - Skin Cancer

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