Find Director of customer success Jobs in Dublin, D

Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
EMEA International Growth Consultant, Large Customer Sales (English)
Google —Dublin, County Dublin
- €96,000–€98,500 a year
- Full-time
- Google Suite
- Sales
- English
12d
Senior Director, Customer Success Management
Salesforce —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Bachelor's degree
Customer Success and Key Accounts Director - Ireland
PA Media —Dublin, County Dublin
- Full-time
- Social media management
- Business development
- Communication skills
Quick apply
Senior Director Brand and Content - 100% Remote - Europe
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
- Work from home
Quick apply
13d
Lead Conversion Manager
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Business development
Quick apply
Executive Assistance
Guidewire Software —Dublin, County Dublin
- Full-time
- English
- Administrative experience
- Project management
Business Development Manager
Corpay —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Sales
- Analysis skills
- Maths
- Annual leave
- Employee assistance program
Cluster Director of Sales
Dalata —Dublin, County Dublin
- Full-time
- Sales
- Hotel
- Communication skills
- Employee assistance program
Quick apply
VT Provider Operations
Circit Limited —Dublin, County Dublin
- Full-time
- Remote
- Azure
- DevOps
- SQL
Quick apply
13d
Director, Product Management - Lodging / Hospitality / Travel
Corpay —Dublin, County Dublin
- €90,000–€100,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
- Annual leave
5d
Co-Creation Studio Lead (Dublin)
Version 1 —Dublin, County Dublin
- €80,000–€115,000 a year
- Full-time
- Oracle
- AWS
- AI
- Employee assistance program
- Employee discount
Quick apply
8d
Director of Sales & Marketing
FAIRMONT —Maynooth, County Kildare
- Full-time
- Sales
- Project management
- Leadership
- Free parking
Quick apply
Senior Grid Delivery Manager, AWS , (To be based in London, Dublin, Madrid or Frankfurt)
Amazon Energy Eoraip Limited - G45 —Dublin, County Dublin
- Full-time
- Engineering
- Master's degree
- AWS
Account Manager
XENON ARC INC —DUBLIN 2, County Dublin
- Up to €45,000 a year
- Full-time
- Sales
- English
- Microsoft Office
- Work from home
Quick apply
Client Service Executive
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
Product Manager
DocuSign —Dublin, County Dublin
- Computer Science
- Master's degree
- Bachelor's degree
Director, IT - SAP Transformation Leader
Information Technology Senior Management Forum —Dublin, County Dublin
- €135,400–€228,910 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
8d
Programme Manager
Go-Ahead Ireland —Ballymount, County Dublin
- Master's degree
- Bachelor's degree
- Budgeting
- Employee assistance program
11d
Director, Sales - Ireland
Phoenix Tower International —Dublin, County Dublin
- Full-time
- English
- Master's degree
- Project management
Quick apply

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Customer Operations Manager

Blackhawk Network -
Santry, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance program
Private medical insurance

Qualifications

CPC Card
Process improvement
E-commerce
Analysis skills
AI
Leadership
Communication skills

Full job description

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

Job Title: Customer Service Operations Manager

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 37.5

Reports to: Director, Customer Service

We are looking for an experienced customer support operations leader to oversee service delivery for the One4all business. The role leads in-house and outsourced customer service teams across Ireland, El Salvador and Greece, with responsibility for performance, compliance, quality and continuous improvement.

This is a high-impact leadership role in a multi-site, regulated environment, with real scope to improve service, develop teams and shape how we support customers as the business grows.

Responsibilities:

Leading day-to-day customer support operations across in-house and outsourced teams
Delivering SLA, KPI and quality performance across all channels
Coaching and developing the Swords-based team and building a high-performance culture
Managing third-party partners to agreed service, governance and improvement standards
Ensuring compliance with relevant regulatory requirements, including CPC and GDPR
Overseeing complaints, reporting, controls, incidents and KRIs
Driving customer experience improvements, including CSAT, self-service and automation
Supporting new initiatives, forecasting, seasonal planning and wider EMEA collaboration

What success looks like

Strong operational performance across service, quality and compliance measures
An engaged, well-led team with clear accountability and development
Effective outsourced partner management
Measurable improvements in customer satisfaction, efficiency and customer effort
Practical use of automation, AI and process improvement to enhance service delivery

Qualifications:

Experience leading high-performing customer support or contact centre teams
Strong track record in multi-site, multi-country service operations
Experience managing outsourced service providers against SLAs and KPIs
Strong people leadership, coaching and team development skills
Experience running QA, KPI and performance frameworks
Comfortable working in regulated or highly controlled environments
Strong analytical, stakeholder management and communication skills
Comfortable operating across functions, countries and time zones

Preferred experience

Experience in financial services, payments, gift cards, e-commerce or another regulated environment
Exposure to complaints governance or regulated customer processes
Experience improving customer journeys, self-service or digital support models
Experience using automation or AI tools to improve service operations or customer outcomes

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Pension scheme, and exclusive discounts with our one4all cards.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates
Stage 2: Screening Call
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

director of customer success jobs in dublin, d

Customer Operations Manager

EMEA International Growth Consultant, Large Customer Sales (English)

Senior Director, Customer Success Management

Customer Success and Key Accounts Director - Ireland

Senior Director Brand and Content - 100% Remote - Europe

Lead Conversion Manager

Executive Assistance

Business Development Manager

Cluster Director of Sales

VT Provider Operations

Director, Product Management - Lodging / Hospitality / Travel

Co-Creation Studio Lead (Dublin)

Director of Sales & Marketing

Senior Grid Delivery Manager, AWS , (To be based in London, Dublin, Madrid or Frankfurt)

Account Manager

Client Service Executive

Product Manager

Director, IT - SAP Transformation Leader

Programme Manager

Director, Sales - Ireland

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