Find customer service administrator Jobs in dublin county dublin

Complaints Handler - (French, German, Dutch or Italian speaking)
Cover-More —Dublin, County Dublin
- Full-time
- English
- Continuous improvement
- Communication skills
- Employee assistance program
Quick apply
Project Contract Manager
ALSTOM —Dublin, County Dublin
- €77,000–€100,000 a year
- Management
- Engineering
- Project management
- Annual leave
2d
Business Consultant
SoftCo —Dublin, County Dublin
- Full-time
- Hybrid work
- Oracle
- ERP systems
- Finance
Quick apply
German Administrator - German Risk Dept
Zurich Insurance —Dublin, County Dublin
- Part-time
- No degree
- Organisational skills
- Computer skills
Associate - Fund Accountant - Private Debt
StepStone Group —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Microsoft Office
Senior Onboarding Specialist
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
7d
SQL Database Administrator – Security & Risk
Azimut Holding —Dublin, County Dublin
- Azure
- English
- SQL
Client Services Manager Keyridge
Irish Life Investment Managers —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Fund Accountant
Titanbay —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Accounting
- Communication skills
- Work from home
- Employee assistance program
Quick apply
Senior Delivery Acceleration AI Specialist
ServiceNow —DUBLIN 2, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Senior Analyst - Fund Accountant - Private Debt
StepStone Group —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Microsoft Office
Senior Onboarding Specialist-Slack
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Java
- SQL
5d
Programme Director MSc in Procurement and Supply Chain Management
Griffith College —DUBLIN 8, County Dublin
- Full-time
- Management
- Doctoral degree
- Master's degree
- Free parking
- Work from home
Quick apply
5d
Business Development Manager
Uniserve (U K) Ltd —Dublin, County Dublin
- Full-time
- Sales
- Business development
- Referral programme
Quick apply
IT Operations Engineer
Distilled —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Windows
- Life insurance
Quick apply
Senior Associate - Fund Accounting
StepStone Group —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Microsoft Office
Technical Solutions Engineer, Databases (English)
Google —Dublin, County Dublin
- Full-time
- Sales
- Engineering
- English
7d
Cloud Support Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Warehouse Operative (with some van driver duties)
Select Tech Group —Lucan, County Dublin
- €29,432 a year
- Full-time
- Microsoft Excel
- Forklift
- Leaving certificate
- Employee assistance program
- Employee discount
Quick apply

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Complaints Handler - (French, German, Dutch or Italian speaking)

Cover-More -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Employee assistance program

Qualifications

French
English
Continuous improvement
Italian
Communication skills
German
Dutch

Full job description

Description:
Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Cover-More Europe

This role is part of our Cover-More Europe team. Cover-More Europe provides insurance solutions through a number of different customer-facing brands across travel, car hire, specialty, and pet sectors in the United Kingdom, Ireland and the rest of Europe. For more than twenty years, we have been delivering insurance policies through our distribution partnerships. We know what is important to our partners, and we deliver simple and seamless customer experiences based on our genuine commitment to protection and care.

What you’ll be doing:
In the role of Complaints Handler you will specialise in customer resolution for complaints including:

Resolving complaints/disputes

Investigating complaints/disputes

Managing Ombudsman file requests

Providing insights on complaints data to mitigate future complaints and improve the customer experience

Identifying opportunities for continuous improvement in complaints handling and the related customer experience

Reporting and communicating on the above points, internally and (where required) externally

Supporting on external third part administrator audits

What skills and experience you’ll bring on this journey:
Minimum 3 years’ experience handling complaints for a financial service provider, insurance sector preferred

Fluent in English and either Dutch, German, French or Italian

One of the below is essential:
Accredited Product Advisor, APA (Personal General Insurance)

Certified Insurance Practitioner, CIP

Licentiate or Fellow of the Compliance Institute, LCI/FCI

Experience with gathering and preparing files requests for the relevant Ombudsman

Knowledge of a range of General Insurance products

Experience in managing complaints across multiple jurisdictions

Professional phone manner

Must have very strong written communication skills and be able to draft complaint correspondence

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Apply today and let’s go to great places together!

#LI-Hybrid

 #LI-SW

Quick apply

Refine Your Search

customer service administrator jobs in dublin county dublin

Complaints Handler - (French, German, Dutch or Italian speaking)

Project Contract Manager

Business Consultant

German Administrator - German Risk Dept

Associate - Fund Accountant - Private Debt

Senior Onboarding Specialist

SQL Database Administrator – Security & Risk

Client Services Manager Keyridge

Fund Accountant

Senior Delivery Acceleration AI Specialist

Information Security Technical Support

Senior Analyst - Fund Accountant - Private Debt

Senior Onboarding Specialist-Slack

Programme Director MSc in Procurement and Supply Chain Management

Business Development Manager

IT Operations Engineer

Senior Associate - Fund Accounting

Technical Solutions Engineer, Databases (English)

Cloud Support Consultant

Warehouse Operative (with some van driver duties)

I want to receive the latest job alerts for customer service administrator in dublin county dublin

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