Community Manager (large co-working and events hub)
Dublin, central
Mon-Fri office hours, no weekends or evenings!
ABOUT HUCKLETREE
The home where businesses thrive.
We were founded in 2014 with a vision to build workspaces that help the world’s most innovative companies thrive - from rapidly expanding scale-ups to established global businesses. Since opening our first workspace in London, Huckletree has scaled into a provider with a footprint close to 300,000 square feet across 10+ locations; with over 4,000 members calling our spaces home.
But we are so much more than just a workspace; we are an ecosystem. Joining Huckletree means joining a network of people who can help you and your business to thrive. Here, networking is more than a chance encounter at the coffee machine, we can help to connect you to our network of member businesses, entrepreneurs, venture partners and ambassadors. We're proud to be B Corp accredited, and foster those values dearly in our employee culture.
WHERE YOU COME IN!:
Our Community teams are a critical part of our hubs, and why our member value their experience so much. From leading day-to-day member experience, to arranging events and connections, your role is to bring everything together and provide an amazing hub! Reporting into the Area General Manager, as Community Manager you will take on a line management role across operations, facilities, budgets, new tours, member renewals and member engagement.
You can take advantage of an amazing employee package, including bi-annual bonus scheme, enhanced pension, 26 days holiday (rising to 31 days), 1 month fully paid sabbaticals (amazing), private healthcare and a whole host of perfectly formed benefits!
KEY AREAS OF RESPONSIBILITY:
This is a really broad role, working across member engagement, building excellence and facilities, commercial success, and taking a leadership role for queries and escalations.
- Developing and executing community engagement strategies alongside the General Manager, ensuring the highest levels of member satisfaction and engagement (our service level will be a primary KPI)
- Supporting our weekly Member Breakfast and Member Socials; food and beverage, themes, event set up and executing on the day.
- Facilitating connections and collaborations between members, encouraging them to work together and share ideas - identifying common interests and goals, and helping members find ways to work together
- Leading on and coordinating with the facilities team on facilities and operations, ensuring the hub operates efficiently and is fully equipped with all necessary resources
- The main point of contact in the hub for all external service providers and suppliers, such as cleaning and maintenance contractors
- Lead monthly building audits and daily building walk-arounds, and review your customer satisfaction levels to make improvements
- Using your problem-solving skills to find solutions to issues as they arise and implementing service recovery as needed
- Ensure that all in-house tech is running smoothly at all times for members and internal guests
- Lead on sales tours for flex memberships, including setting up memberships through the sales pipeline, onboarding and offboarding hygiene
- Lead of events ancillary (internal and external), including tours, negotiations, contracts, and event set up (includes occasional evening shifts)
- Continually monitor our member businesses and identifying member success stories and opportunities on how we can support
- Keeping in the know of industry trends and best practices, and continuously innovating to improve the member experience
- Supporting the General Manager and Community Associate with any ad hoc tasks
WHAT WE'RE LOOKING FOR:
- You have hands-on experience of face-to-face customer facing roles and management, whether that is from flexible/co-working, office/building operations, retail, leisure, hospitality, members clubs or events.
- You are passionate, positive, hard-working and energetic
- You will be a multitasker, willing to undertake challenges and see them as opportunities to learn and develop. A quick and adaptable mindset will be key to tackling this role!
- You are a ‘fixer’ and are unphased by turning your hand to anything
- You have a strong customer-service mentality and you have the ability to generate respect and trust from all members and staff
- You have are fast-thinking and reactive
- You are process-driven and with a detailed focus
Job Type: Full-time
Pay: €37,000.00-€40,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Private dental insurance
- Private medical insurance
- Sick pay
- Wellness program
Work Location: In person
