Customer Service Specialist – Call Centre Experience Required
Location: No. 2 Dublin Landings, 2 North Wall Quay, Dublin 1, D01 V4A3
Working pattern: On-site, full-time
Shifts: During the first 3–6 months, working hours will be 11:00am–8:00pm. Following this initial period, shifts will transition to 2:00pm–11:00pm.
Start date: TBC
Training: Full structured training programme provided
FOODHUB IS GROWING — AND WE’RE BUILDING A CUSTOMER SERVICE CENTRE OF EXCELLENCE
Following a highly successful recruitment campaign, we are expanding our Dublin customer service hub and are now looking for experienced call centre professionals to join our team.
This role is not entry-level and is not suitable for candidates without prior call centre or phone-based support experience. We are specifically looking for people who are comfortable working in a fast-paced, KPI-driven call centre environment, handling high call volumes and challenging customer conversations.
If you have proven experience in a call centre, enjoy solving problems over the phone, and take pride in delivering consistent, high-quality service, Foodhub could be the right fit for you.
About Foodhub
Foodhub is a global technology platform supporting thousands of businesses worldwide. Our Customer Service team plays a critical role in keeping clients live, trading, and supported — often during busy or high-pressure periods.
We are building a high-performance, phone-first customer service operation in Dublin and are looking for people who are reliable, resilient, and comfortable being measured against clear performance expectations.
The role
As a Customer Service Specialist, you will act as the first point of contact for Foodhub clients via phone. You will be expected to take ownership of issues end-to-end, make clear decisions, and escalate only when necessary.
This role requires:
- Confidence handling continuous inbound calls
- Strong problem-solving and decision-making skills
- High attention to detail
- Comfort working to clear quality, productivity, and attendance standards
Key responsibilities
- Handle inbound customer calls with a strong focus on First Call Resolution
- Take full ownership of customer issues from start to finish
- Accurately log and update customer records and actions taken
- Identify whether issues are Customer Service or Technical and act accordingly
- Support clients with:
- Orders and delivery queries
- Account access and verification
- Datman registration and basic troubleshooting
- Carry out proactive outbound calls (check-ins, promotions, follow-ups)
- Use phone, SMS, and email effectively to resolve issues
- Work consistently to defined KPIs covering quality, accuracy, and productivity
What we’re looking forEssential (non-negotiable)
- Previous call centre or phone-based customer service experience
- Proven experience handling high call volumes
- Comfortable dealing with difficult or emotional customers by phone
- Strong spoken and written English
- High attention to detail and ability to follow processes accurately
- Reliable attendance and punctuality
- Comfortable receiving feedback and coaching to improve performance
Desirable
- Experience in payments, EPOS, or technical support environments
- Experience supporting customers in time-sensitive or high-pressure situations
- Hospitality or restaurant industry exposure (as a plus, not a requirement)
Our CORE values
We expect every Customer Service Specialist to demonstrate our CORE values daily:
- Care – Treat customers with respect, even under pressure
- Ownership – See issues through to resolution, not hand-offs
- Resolve – Focus on solutions, not excuses
- Educate – Help clients understand the tools they use
What we offer
- €30,000 – €35,000 salary (DOE)
- 33 days annual leave (including public holidays)
- Option to buy up to 5 additional annual leave days
- Paid day off on your birthday (when requested)
- Discounted Bupa Select Complete Health Insurance
- €35 monthly gym contribution
- Full structured training programme
- Clear performance expectations and progression pathways
- A professional, high-accountability call centre environment
Final note
This role is best suited to people who:
- Have prior call centre experience
- Are comfortable being measured and coached
- Take pride in handling challenging customer conversations
- Want to build a career in a structured, performance-driven environment
If that sounds like you, we’d like to hear from you.
Job Type: Full-time
Pay: €30,000.00-€35,000.00 per year
Benefits:
- Gym membership
- Private dental insurance
Ability to commute/relocate:
- Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
- Call center: 1 year (required)
Work Location: In person
