Position: Platform Experience New Associate
Location: Dublin, Ireland
Contract: Full-time 40 hours per week, 12 month contract (with view to extension)
Work Hours: Must be flexible to work in a 24/7 environment..
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses..
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this , individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being..
Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the , the user may be exposed to flashing lights or contrasting light and dark patterns..
As a Content Reviewer, you should have an interest in protecting and improving user experience of consumer products and services. You should be a Team Player, willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing large volume of apps to help us keep our store policy complaint.
Details
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Perform a wide variety of application policy reviews.
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Take action on violating apps.
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Master policy knowledge to ensure high quality app reviews.
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Maintain the turnaround time on app reviews.
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Provide reverse feedback on policies and apps.
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Review, classify and/or remove content according to client guidelines, using specific tools and channels
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Understand and remain updated on changing client policies and guidelines
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Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
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Serve as an advocate for the user community
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Participate in process improvement initiatives that improve quality and efficiency of work
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Participate in continuous training programs and workgroup discussions for optimal development in the
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
** Due to the nature of this , the post holder might regularly be exposed to and have to deal with stroboscopic effect images.**
#LI-EU
Basic Qualifications/Skills Needed
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Strong coping, emotional resilience, and stress-management skills
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Excellent comprehension, communication, and Turkish language skills
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Computer savvy, technologically capable – especially web browsers, and data entry skills (Able to run virus and spyware scans).
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Ability to keep up to date with knowledge of current affairs (specifically American culture).
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Should be able to navigate, search and download apps from client play store on the appropriate devices including experience using and downloading Android-based apps.
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Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
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Strong attention to detail
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Comfort synthesizing and analyzing information from multiple streams
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Strong critical thinking and decision-making skills
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Deep familiarity and passion for the internet, internet platforms, and internet culture
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High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well individually and as part of a team
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Ability to work differing rotations/shifts and non-standard work hours
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Flexibility in meeting changing business needs in a fast-paced environment
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Commitment to quality, efficiency, and effectiveness
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Previous business process outsourcing, customer service, or content moderation experience is a plus
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Over 18 years of age
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Shift timings/requirements to work weekends and holidays
**Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc. The majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.**
Benefits:
- Working for an international enterprise company
- Great training
- Company social events
- Opportunities for carrier progression
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
if you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts and your employment may be terminated, if you are unable to do so.
As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
Disclaimer
Content moderation is meaningful work that may be challenging at times. In the context of this role, individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Due to the nature of the role, the user may be frequently exposed to flashing lights or contrasting light and dark patterns.
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected].
