Find ecommerce customer support Jobs in dublin county dublin

Group Head of People
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Human resources
- AI
- Leadership
- Annual leave
- Employee assistance program
Quick apply
8d
Staff Product Engineer, AI
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Bachelor's degree
- JavaScript
- Annual leave
- Work from home
Senior Analytics Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Work from home
Trust & Risk Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- English
- Work from home
Pre-Sales Solutions Engineer (Italian Speaking)
Klaviyo —Dublin, County Dublin
- €54,400–€81,600 a year
- Sales
- English
- SQL
Quick apply
Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Sr Pre-Sales Solution Engineer (French speaking)
Klaviyo —Dublin, County Dublin
- €80,000–€120,000 a year
- Sales
- English
- SQL
Quick apply
AI Infrastructure Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- Master's degree
- Annual leave
- Work from home
Account Manager - German Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Senior Engineer, AI Developer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- AI
- Python
- Annual leave
- Work from home
Software Engineer III
Workhuman —Dublin, County Dublin
- Full-time
- Oracle
- Maintenance
- Java
- Free parking
- Annual leave
Senior Product Engineer - AI Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Python
- Annual leave
- Work from home
Staff Forward Deployed Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
Sr. SDE, Distributed Databases
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer science
- Computer Science
- Master's degree
Senior Sales Manager, Continental Europe
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Leadership
- Communication skills
- Annual leave
- Work from home
9d
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Principal Demo Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Master's degree
- AI
- Python
- Annual leave
- Work from home
2h
Senior Finance Data Scientist, Existing Business
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- SQL
- AI
- Annual leave
- Work from home

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Group Head of People

Luzern eCommerce Group
Dublin, County Dublin

Quick apply

Job details

8 days ago

Benefits

Annual leave
Company events
Employee assistance program

Qualifications

Human resources
Human Resources
AI
Leadership
Communication skills

Full job description

Join Luzern eCommerce: Powering the World’s Most Ambitious Brands

Step into the world of limitless possibilities with Luzern eCommerce, where we’ve been redefining online retail since 2003. We partner with global icons like On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands and Philips to accelerate growth, maximise margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms.

Backed by significant investment, we’re on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI-enabled Channel Optimizer platform, and bold strategies, we’re not just keeping up with the future of retail—we’re creating it.

Be part of one of the fastest-growing tech sectors, where you’ll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history!

Reporting to: Chief Financial Officer

Location: Dublin (Hybrid – 3 days per week in office)

Scope: UK, Ireland and Spain

Travel: At least one trip every 6 weeks to the UK, with intermittent travel to Spain as required

About the Role

We are seeking an experienced and commercially minded Group Head of People to lead the People function across our international business.

This role forms part of the extended management team and is responsible for ensuring the organisation has the right structure, capability, culture, and workforce model to support significant business growth while maintaining operational efficiency and strong governance.

The successful candidate will partner closely with the CFO and senior leadership team to drive organisational effectiveness, workforce planning, performance management, leadership capability, and business transformation.

This role requires an individual who can operate strategically while remaining highly practical and execution-focused within a fast-paced and evolving environment.

Tasks

What You’ll Be Doing

Lead the People function across the UK, Ireland, and Spain, ensuring the organisation has the structure, capability, and culture to support business growth.
Partner closely with the CFO and leadership team on workforce planning, organisational design, and people strategy.
Develop effective resourcing strategies across permanent, contract, outsourced, and offshore models.
Lead organisational change initiatives to improve performance, scalability, accountability, and operational efficiency.
Build a high-performance culture through strong leadership, performance management, succession planning, and capability development.
Drive Learning & Development initiatives focused on leadership capability, AI/automation adoption, and future business needs.
Use workforce data and commercial insight to support hiring, restructuring, and organisational decision-making.
Ensure robust governance, compliance, and due diligence readiness across all people practices and workforce arrangements.
Lead and support the HR Generalist based in Dublin, ensuring high-quality operational and employee support across the business.
Comfortable operating in a fast-paced, evolving environment and leading through organisational change

Requirements

What You Bring to the Role

8–12+ years’ experience across HR / People functions, including 3–5+ years operating in a senior HR leadership or Head of People capacity.
Strong organisational design and workforce planning capability.
Experience supporting organisational growth, restructuring, and transformation initiatives.
Strong commercial awareness and ability to balance growth objectives with cost discipline.
Experience driving performance, accountability, and leadership capability across teams.
Strong employee relations and employment law experience across UK and Ireland.
Experience partnering closely with Finance and senior leadership teams.
Strong communication, stakeholder management, and change leadership capability.
Comfortable operating in a fast-paced, evolving business environment.

Desirable

Experience operating across multiple geographies or international teams.
Experience in scaling SMEs or high-growth businesses.
Experience supporting buy-side or sell-side due diligence, investment, acquisition, or transactional activity.
Experience implementing AI, automation, or operational efficiency initiatives.
CIPD Level 7 or equivalent senior HR qualification.

Benefits

What We Offer

Competitive Compensation: Attractive salary package with benefits.
Work-Life Balance: Competitive annual leave and flexible working arrangements.
Growth Opportunities: Access to learning and development programs to enhance your skills.
Culture and Environment: A fun, inclusive, and collaborative workplace.
Wellbeing Support: Access to an Employee Assistance Programme (EAP).
Quarterly Social Events: Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.

We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.

Quick apply

Refine Your Search

ecommerce customer support jobs in dublin county dublin

Group Head of People

Staff Product Engineer, AI

Senior Analytics Engineer

Trust & Risk Agent (German Speaking)

Pre-Sales Solutions Engineer (Italian Speaking)

Product Engineer

Staff Product Engineer

Sr Pre-Sales Solution Engineer (French speaking)

AI Infrastructure Engineer

Account Manager - German Speaking

Senior Full Stack Engineer - Team Web

Senior Engineer, AI Developer

Software Engineer III

Senior Product Engineer - AI Platform

Staff Forward Deployed Engineer

Sr. SDE, Distributed Databases

Senior Sales Manager, Continental Europe

Senior Software Engineer

Principal Demo Engineer

Senior Finance Data Scientist, Existing Business

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